Extra Value: Free night and daily buffet breakfast for two (restricted to specific categories).
Family: Kids 17 and under Stay Free.
The vision and dream of respected hotelier Laurance S. Rockefeller. More than 37 years ago, he chose a patch of black lava in an inaccessible area, with two beautiful beaches, to create a work of art that changed the Big Island of Hawaii. Rockefeller envisioned a resort of world-class standards - complete with the hotels, golf courses and homes.
The first step was Mauna Kea Beach Hotel in 1965. In 1994, the second half of the dream was fulfilled with the opening of Hapuna Beach Prince Hotel. Steeped in Aloha, the classic elegance perpetuates the true Hawaiian traditions of the islands. And in June 2018, the hotel officially became The Westin Hapuna Beach Resort. The contemporary feel of Westin Hapuna Beach Hotel is manifested in its bold nature. Working together, these two distinct hotels comprise Mauna Kea Resort and create an outstanding experience.
All guestrooms are ocean-facing revealing the long inviting expanse of Hapuna Beach, each with spacious private balcony and double doors allowing for the trade winds to breeze through. Luxurious interiors are highlighted by a selection of natural materials, including rich woods and fine fabrics. The palette of chosen colors reinforces the sand, sea, and sunset environment afforded by the hotel's pre-eminent location.
The Westin Hapuna Beach Resort is situated on 32 oceanfront acres, nestled in natural bluffs overlooking the silky white sands of Hapuna Beach. Hapuna Golf Course features 18-holes of Scottish links-style championship golf designed by Arnold Palmer and Ed Seay. Taking advantage of the dramatic natural contours of the land from the shoreline to 700 feet above sea level, it offers spectacular views of the Kohala Coast and Pacific Ocean while majestic Mauna Kea, Mauna Loa and the Kohala Mountains form the backdrop.
In ancient times on the resort site, freshwater springs bubbled to the surface during heavy rainfall. These artesian fountains provided respite and renewal for travelers along the Kohala Coast. Thus the area was named "Hapuna" or "Spring of Life" in the Hawaiian language. This depiction of water became the symbol for the The Westin Hapuna Beach Resort.
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee – Mandatory hotel-imposed fee will be charged and collected by the hotel either at check-in or check-out. This fee is not included in your package price and is subject to change without prior notice.
Mandatory hotel imposed resort fee inclusions:
• Daily Unlimited Internet connections per room and designated Wi-Fi spots
• Two Bottles of Water per room, per day
• One hour of Snorkel equipment for 2 (TWO) per room, per day
• One bucket of Range Balls per room, per day
• One time 10% discount on your choice of spa service at Hapuna Spa (up to 2 persons)
• 20% off golf merchandise at pro shop (Hapuna Golf Course) per person, per day
• 1 Eco Shopping Bag per room per stay
The above list may not be comprehensive and is subject to change. The hotel can provide current fee and inclusions when you check-in.
Non-Refundable categories: Non-Refundable categories are completely non-refundable and non-modifiable at time of booking. Cancellations, no-shows and early departures will be billed for the full length of stay. Name and/or date changes are not allowed and will be considered cancellations after the reservation has been booked.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 4126 reviews
This review is 2 years overdue, but I just felt compelled to share my experience of this magnificent resort. Since our last visit in 2017 they have since added a brand new second pool and changed the name to Westin Hapuna Beach Resort (formerly Hapuna Beach Prince Resort). I'll never forget the look on my wife's & my son's face as they stepped into the resort for the first time. The size of this place is amazing. It is in fact like walking through a palace. PALATIAL! And the scenery from the lobby balconies are just breathtaking!! Asides from our spectacular ocean view room, service, restaurants, and pool,... what really sets this resort apart from all of the rest is the spectacular long stretch of golden white sand, swimmable beach on site. Not only is Hapuna Beach probably the best beach of all the Hawaiian Islands (I've gone to them all), but it is regularly voted among the best beaches in the ENTIRE world! Google it. I cannot disagree. As I stated in the beginning, since our last visit the name has changed and there has been an addition of a second pool area. I cannot wait to return with my family to this PALATIAL RETREAT to enjoy all of the recent changes and soak up the sun & surf on Hapuna Beach.
Beautiful property, Wonderful concierge
We loved the layout of the hotel, where almost every hallway has a gorgeous view like a postcard. Staff were friendly and accommodating. Lauren at the concierge desk was especially expert and kind to us, helping us reschedule activities after our dates changed unexpectedly and explaining activities so that we got a good sense of what we were getting into! (try the manta ray swim!!) Would recommend requesting to stay on the side of the hotel that does not have construction going on; we did hear from others that the other side was noisy. I would definitely stay there again - it was an amazing vacation and the hotel was a big part of it.
Rats! and the worst customer service I’ve ever encountered
We just returned from a one week stay at the Westin Hapuna Resort. A few days into our stay, my teenage son spotted a rat in his bathroom. We immediately reported it to the front desk who offered to put down 2 sticky traps. Without bait. After checking several times and seeing that nothing was caught and my kids were still afraid to go into their room, we again approached the front desk. We were told the hotel was near capacity and they would not be able to offer us a room with two beds but could find something with one bed, but only for that night. My son did not want to share a bed with his sister, so they decided to risk it but asked to have the sheets changed. When housekeeping arrived, she again spotted the rat running in the room. Now my kids were adamantly opposed to staying in the room. I went to the front desk again, now very upset, and reported the second sighting of the rat. Now they were magically able to find a room with two beds, but ‘only for that night’ as they were near capacity. And she suggested that I should feel grateful that they were not going to charge us for that additional room! After I suggested to housekeeping that they put some peanut butter on the trap, the next morning we found rat hair on the trap but the rat had escaped. There was also rat poop on the bed. I again approached the front desk and was told that the hotel was near capacity and they had no rooms. But after expressing how unacceptable I felt it was for them to expect my children to sleep in a room with a rat, they finally acquiesced and allowed them to remain in the other room for the remainder of our stay. That is not the end of the rat situation however! The night before we checked out, my husband saw a mouse in our bathroom, called the front desk and they put sticky traps around. The mouse got stuck at midnight and they came and retrieved it. At that point we were too tired to change rooms, not that it was ever offered, so we slept in our room for the remainder of the night. Upon checkout, the hotel gave us a $300 credit, less than a one night’s stay in one room, which I felt was far less than should have been offered. At no time did I feel that anyone was sincerely apologetic about the situation or putting any real effort into making sure that our stay was as comfortable and rat-free as possible. Instead, it fell on us to be insistent about clean room conditions and even how to catch the rat and mouse! Service throughout the hotel was similarly disinterested; the pool attendant nearly impaled my two month old nephew and mom when she lowered our umbrella without giving us time to move and then blamed us for not moving fast enough. The beach, however, is very nice, as is the pool itself. So disappointing and I will for sure never be visiting this hotel again and will caution everyone I know against staying here. There are many better options in Hawaii!
Fantastic property and great point value
This is an excellent hotel with fantastic views on one of the best beaches in Hawaii. The rooms are newly renovated and nicely appointed. I tried to use suite night awards to upgrade but there was no availability, however the rooms were great even without the upgrade. The pools are clear and warm with plenty of chairs and space to spread out. Great swimming and snorkeling on the property, and we found the food and service to be excellent. Three complaints: the resort fee and parking fee add over $50/ night to your room rate, even if you are there on points. Resort fees are bad enough, but tacking parking on top of that is pretty bad. Unfortunately that's the business these days. Second, breakfast is very expensive. Fortunately I received it free due to titanium status with Marriott, but it didn't cover everybody in the party. There is also a bird problem there and expect your plate to be swarmed with birds if you leave it for a second. Third, there is still construction. It's in front of the north tower, so try to get a room in the south tower. Some noise by the pool and beach, but it's more of an eyesore than anything at this point. But right now it is a great bargain for Marriott point redemptions. I paid 35k points per night with the 5th night free, and this property is much better than many that cost a lot more points. Tip: if you have status, be sure to get a concession on the resort fee because it includes internet that you already are entitled to. They offered me $5 off the nightly resort fee.
Not as good as last time
We stayed here in 2017 and it was amazing. We were looking forward to another stay this year, but were disappointed with the fact that neither Westin’s site or Expedia called out that there was construction and renovations going on. Every week day from 9-4 is flooded with the sounds of saws, jack hammers and basic construction. The rest of the resort is still really nice and we wanted to stay here for Hapuna Beach. The newly renovated rooms are nice, but small (the pictures are deceiving). The beds are very comfortable. They need lounging chairs or something you can lay out on on the deck. The strange corner seating is comfortable, but only for sitting. One major disappointment was the cost of a roll away bed for my 11yo. Expedia said it was “available”, not for a cost. We were met with a $45/day charge for the roll away which is excessive. If you are thinking of staying here, I would strongly recommend waiting until the construction is complete. Also, make the drive up to Waimea do some great local eateries.