Extra Value: Free night and daily buffet breakfast for two (restricted to specific categories).
Family: Kids 17 and under Stay Free.
The vision and dream of respected hotelier Laurance S. Rockefeller. More than 37 years ago, he chose a patch of black lava in an inaccessible area, with two beautiful beaches, to create a work of art that changed the Big Island of Hawaii. Rockefeller envisioned a resort of world-class standards - complete with the hotels, golf courses and homes.
The first step was Mauna Kea Beach Hotel in 1965. In 1994, the second half of the dream was fulfilled with the opening of Hapuna Beach Prince Hotel. Steeped in Aloha, the classic elegance perpetuates the true Hawaiian traditions of the islands. And in June 2018, the hotel officially became The Westin Hapuna Beach Resort. The contemporary feel of Westin Hapuna Beach Hotel is manifested in its bold nature. Working together, these two distinct hotels comprise Mauna Kea Resort and create an outstanding experience.
All guestrooms are ocean-facing revealing the long inviting expanse of Hapuna Beach, each with spacious private balcony and double doors allowing for the trade winds to breeze through. Luxurious interiors are highlighted by a selection of natural materials, including rich woods and fine fabrics. The palette of chosen colors reinforces the sand, sea, and sunset environment afforded by the hotel's pre-eminent location.
The Westin Hapuna Beach Resort is situated on 32 oceanfront acres, nestled in natural bluffs overlooking the silky white sands of Hapuna Beach. Hapuna Golf Course features 18-holes of Scottish links-style championship golf designed by Arnold Palmer and Ed Seay. Taking advantage of the dramatic natural contours of the land from the shoreline to 700 feet above sea level, it offers spectacular views of the Kohala Coast and Pacific Ocean while majestic Mauna Kea, Mauna Loa and the Kohala Mountains form the backdrop.
In ancient times on the resort site, freshwater springs bubbled to the surface during heavy rainfall. These artesian fountains provided respite and renewal for travelers along the Kohala Coast. Thus the area was named "Hapuna" or "Spring of Life" in the Hawaiian language. This depiction of water became the symbol for the The Westin Hapuna Beach Resort.
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee – Mandatory hotel-imposed fee will be charged and collected by the hotel either at check-in or check-out. This fee is not included in your package price and is subject to change without prior notice.
Mandatory hotel imposed resort fee inclusions:
• Daily Unlimited Internet connections per room and designated Wi-Fi spots
• Two Bottles of Water per room, per day
• One hour of Snorkel equipment for 2 (TWO) per room, per day
• One bucket of Range Balls per room, per day
• One time 10% discount on your choice of spa service at Hapuna Spa (up to 2 persons)
• 20% off golf merchandise at pro shop (Hapuna Golf Course) per person, per day
• 1 Eco Shopping Bag per room per stay
The above list may not be comprehensive and is subject to change. The hotel can provide current fee and inclusions when you check-in.
Non-Refundable categories: Non-Refundable categories are completely non-refundable and non-modifiable at time of booking. Cancellations, no-shows and early departures will be billed for the full length of stay. Name and/or date changes are not allowed and will be considered cancellations after the reservation has been booked.
Customer Ratings & Reviews
TripAdvisor Traveler Rating4170 reviews
The rooms were very nice, views were beautiful, staff very friendly, food was good, snorkeling really fun. We parked our car for 4 days and never moved it. We were quite content to just BE, which I had never really felt before. All was good.
Beautiful location but lacking in customer service
I had a much longer review but can only post 1,500 characters so here goes: The hotel had a great beach location and offered a great (free) breakfast buffet for Bonvoy Platinum members. That is the good. The bad is just about everything else. The people at the front desk didn't care about my dissatisfaction with my room and I wasn't upgraded. The bellman were terrible. They either didn't listen or didn't seem to comprehend simple instructions. The service at the breakfast buffet was spotty, some servers were great; some were not. The hostesses, however, were always smiling and welcoming. The TV screen in our room turned black randomly and shut off automatically no matter that we were still watching. Room service food was awful. Fish and chips cost $30 (with an automatic gratuity added and we received two small pieces of fish and lousy fries.) Adult pool is too small. Children's pool was much larger. Lounge chairs and umbrellas at the beach were plentiful. I'm a meeting planner by trade and automatically start reviewing a hotel upon arrival. I would NOT recommend this hotel to clients for either an incentive trip or a business meeting. The front desk folk need to be better trained in customer service. I feel like my 200,00+ points I used for my stay were a waste.
One of the best hotels
Probably one of the nicest hotels I've been in. It probably has a lot to do with the fact that it was just renovated. It is absolutely beautiful...really beyond words. The staff were really nice and accommodating. Rooms were comfortable and clean. Gorgeous balcony (actually has a chase lounge, high table and chairs; so it is more like an outdoor room). We didn't eat onsite (except breakfast...and I'll get to that), except the first night by the pool. The pool bar/restaurant was pretty much what you'd expect, except they had a nice variety of dishes to offer and the drinks were EXCEPTIONAL. We had the buffet breakfast all three days we were there. Pretty much anything you can think of and some things you wouldn't think of plus a made-to-order omelet/egg chef. Way too much food to sample it all, but what my party of three had was good. Now, the only downside (but not worthy a star taken away) is THE BIRDS! It is an outdoor seating (covered) and is basically a buffet for the birds as well as humans. So, if you fix your plate and then leave it for any reason at least 20+ birds will descend on it and peck their way through your meal. The staff tries to shoo them away, but they are busy providing excellent service to other guests. The solution is a simple one! Either put a little tasteful sign on each table encouraging people to cover their food with their cloth napkin when they leave food on the table OR provide those metal meal covers at each table so guests can cover their meal and not comeback to a horde of birds (and their droppings). This isn't just a problem at this hotel, it's everywhere and on different islands. Other than that, spectacular views in a very quiet, secluded area with gorgeous pools and a private beach. Not much to do on the Big Island, but the hotel is well worth the trip especially if you just want to lay on the beach or pool-side in Hawaii!
Better with each stay
We are repeat customers. As always, the hotel location is stunning, with a gorgeous shared beach. It is one of the top golf course locations in the world. The room improvements are lovely. Healthy menu options are very appreciated. Yes, there was construction noise, mostly truck beeping in the distance. I did not bother us. The further away you are from the lobby, the less you hear it. They lowered room rates because of the construction noise, so it is a trade off. We are going back next year.
beautiful 5 star hotel in one of the most stunning places on the planet
Got a very good deal through Luxury Escapes. Beautiful design seamlessly integrates the stunning views into the actual building. We arrived in the morning and Gina on the front desk expedited cleaning of our room so we can gain early access (thanks Gina!) The resort is on Hapuna Beach which is a stunning location, nice waves and plenty of reef fish to admire. Medira restaurant was excellent in terms of cuisine quality and service. Rooms were large with fabulous balcony which has day bed and raised table. Bed mattresses were amazing but pillows were too soft. Did not like those. Ginger at Ikena Landing for breakfast was perpetually happy and got us in a great mood to start the day off. Great facilities only area for improvement was that the food and drink service in the family pool area was non existent (mid week). I enjoyed staying at this resort as much as Four Seasons in Maui but this is better value for money and I will be returning to stay here again.