Hotel Overview

2019 Exceptional Values
Extra Value: Free night and daily buffet breakfast for two (specific category restrictions apply).
Family: Kids 17 and under Stay Free. Kids 5 and under Eat Free in select restaurants.

Immerse yourself in a true Hawaiian experience at The Ritz-Carlton, Kapalua. Both cultural and environmental appreciation, combined with world-class service and exclusive facilities, deliver a true escape. From the moment guests arrive at this breathtaking Maui resort, they are enveloped in captivating surroundings featuring lush flora and greeted with a warm Aloha reception with a Kukui Nut Lei.

Nestled on 54 acres, The Ritz-Carlton, Kapalua showcases a stunning, fully-renovated destination resort offering 463 guestrooms, including 107 residential suites, warm wood floors, travertine marble bathrooms, flat-screen televisions, and Hawaiian-inspired artwork. The luxury hotel suites and guest rooms offer stunning views of the lush foliage and soothing ocean waves, access to our restorative spa and fitness center, and a chance to lose yourself in the tranquility and beauty of our island paradise.

From tropical, beachfront dining, and rejuvenating Hawaiian spa treatments to luxurious poolside cabanas and cultural and recreational activities, this resort is an unforgettable retreat in an island oasis. With direct access to the secluded, award-winning D.T. Fleming Beach, guests of this luxury Maui hotel can relax in the sun, or connect with the natural, tropical environment through hiking, snorkeling, and a variety of other outdoor activities.

The Spa beckons with treatment rooms framed by private garden showers, volcanic stone grottoes, heat therapies, and a fitness center with spectacular ocean views. Indulge in the healing powers of Waihua - the name ancient Hawaiians gave to water that is pure in every sense at our luxury spa resort in Maui. Inspired by the spirit, The Ritz-Carlton Spa, Kapalua offers a variety of treatments and therapies, based on native Hawaiian healing and the potent plants, flowers, fruits, and herbs abundant in the islands. Rekindle your spirit and restore balance to your mind, body, and soul at our soothing Maui resort and spa.

Jean-Michel Cousteau's Ambassadors of the Environment offers all levels of activities from land to sea. This program creates opportunities for each participant to learn about Hawaii's unique ecosystems while demonstrating their connection to the larger global systems. It seeks to inspire children (and their parents) to live a more sustainable life and to gain a greater understanding of the relationships of land to sea, humans to nature, people to people, and present to future.

The resort is enveloped by picturesque Kapalua Resort's two championship golf courses, dining, and a century-old pineapple plantation.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property has lowered irrigation consumption by 26,000,000 gallons/per occupied room since 2009, lowered electricity consumption per occupied room by 8.6%, and lowered water consumption per occupied room by 8.9%. LED ceiling lights also run throughout the property, and remaining CFL bulbs are being phased out. Retail apparel is made from 100% organic cotton. As far as the hotel's cuisine, on-site organic gardens feature 70 varieties of herbs, 100 selections of vegetables, and 35 fruit trees.

Location

Kapalua
Kahului, HI, USA - Kahului Airport (OGG) : 30 miles
Kapalua, HI, USA - Kapalua (JHM) : 5 miles

Property Information

Year Built: 1992
Last Renovation: 2018
Accessible rooms: 10
Air conditioned guest rooms: 466
Floors: 7
Nonsmoking rooms: 466
Total rooms: 466

{{title}}

Hotel Details

Onsite Dining

Show More

Amenities

Show More

Activities

Show More

Hotel Advisories

Advisory A minimum mandatory hotel-imposed fee of $35.00 plus tax per room, per day, will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
Advisory A minimum valet-parking fee of $30.00 per vehicle, per night will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due.

General Policies & Fine Print

Check In: 4:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.

Mandatory hotel-imposed resort fee inclusions:
- Discounted golf fees and preferred tee times
- Resort shuttle services (within the Kapalua Resort)
- Use of the 24 hour fitness center
- Wireless high-speed internet access
- Local telephone calls
- In-room coffee
*Services are subject to change.

The above list may not be comprehensive. The hotel can provide current fee and inclusions when you check-in.

Name changes are not allowed; original booking must be cancelled, and a new one must be booked.

Special Guest Accommodation Requests:  The following are available on a request basis for guests:
- Adjacent/Connecting Rooms - Additional fee payable to hotel directly
- ADA (Handicapped Rooms) - available by request only - must specify particular needs

Bedding requests are encouraged however not guaranteed.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating Based on 3985 reviews
  • 5.0 star tripadvisor rating
    Beautiful property! Awesome staff!

    We had a one bedroom apartment with ocean view. It was lovely. It really over looks the pool but plenty of ocean can be seen. The one bedroom was very nice, however, two downfalls. The pull out bed was absolutely horrible! Even my teenager who can sleep anywhere could NOT sleep on it. For the price they charge they should provide a decent pull out! They say for 4 people, no way anyone could sleep alone, never mind two. The cot was fine, but a pain. The second complaint is that they show a FULL size fridge, we are a family of four, went to Costco, got there and only a bar fridge. It was very disappointing as we needed the fridge. Ok, besides those two issues, wow was it beautiful. The grounds, the staff, everything was luxurious. The breakfast buffet was unbelievable..best way to start the day. The restaurant was under construction. Room service sucked ...food was far from satisfactory no where near up to par of hotel (cheese plate was only good thing, we tried many things on menu) I loved the offbeat location, private, peaceful, serene. However, if you are going to be doing a lot of sightseeing in Maui it is a lot of driving going back out to the hotel as much as I love the hotel I would’ve chosen a different location just to reduce the driving . Amazing golf course! The staff was so polite, helpful, really go above and beyond. Watch the concierge, not that friendly and prices they told me were much higher than I found on my own. I wish we got spend more time relaxing at hotel. Swam with turtles right at our little beach. The pool is very noisy.... active, full, busy pool but the hotel was pretty full. They offer so much to do if you have the option to just chill there and enjoy the ritz. The walk along the coast there was one of the most beautiful sites we saw. I had great haircut and loved the spa! Overall it was a really great vacation. The ritz does spoil you.

    Jun 19, 2019
  • 5.0 star tripadvisor rating
    It's the Ritz, need I say more?

    We were originally booked at a different hotel and a week prior to us flying to Hawaii we received an email. The message was that we would be moved to the Rita-Carlton for our last four days in Hawaii. Sigh, you can imagine how upset we were. I hope you caught my sarcasm. Although the other hotel was nice it didn't have anything over the Ritz-Carlton. What a beautiful hotel. From the moment we arrived the valet service was great. Also the first impression with the long beautiful entryway was gorgeous! The front desk staff was very friendly. Our suite was lovely; we had a full kitchen, large living room, the balcony looked out onto the amazing grounds, our bedroom/bathroom was so wonderful and comfortable. The grounds including the pool area were so incredibly nice. The bar staff were very friendly and made everyone feel so comfortable. The amount of beautiful flowers around the grounds were unbelievable. The pool was the most perfect temperature. We didn't make it to the restaurant for any of our meals, but there is a cafe which makes it easy to pick up a quick breakfast. I could go on and on, but others reviewing this hotel have already done so. I'm making this short and sweet. It was a wonderful hotel!

    Jun 19, 2019
  • 5.0 star tripadvisor rating
    Superb service and accommodations

    We have stayed on Maui many times, but this was our first at the Ritz and in the Kapalua area. The area is beautiful, reminding us a little of our mountain home here in Colorado. The area is very upscale and peaceful as much as it is beautiful. The only downside of the area is that you need to take a shuttle or your car to get to much of the activity the island offers. We stayed in a two room suite which we found very updated and very clean. The hotel has a bit of older charm, which I thought was great, but definitely not tacky old Hawaiian as some hotels can be on the island. The service was above par. I would especially like to mention Grace at the front desk, Pablo and Travis at the pool area. The valet service was good, but if they were swamped(which was often) one did have to wait several minutes before getting a car. A couple of times we had to ask twice. I would say the valet could improve a little, but I do understand they were very busy. The other area that could use a little attention is the pool area. There were several missing tiles, and cracked and missing concrete in the pool area and one of the hot tubs had several jets not working. For a hotel of this caliber I guess I expect everything to be in top notch condition. This hotel is a little walk to the beach but there is a golf cart giving rides back and forth. Personally, I enjoyed the walk and the exercise, as at most it was a five to ten minute walk depending on where your room is. Something NOT to miss is the tiki lighting/ fire dance which happens every night at 7:30 in front of the Banyan restaurant. Very entertaining, we watch nearly every night of our stay! Also there was a mermaid reading to kids in the pool in the mid morning. As I said the service makes this hotel and it was impeccable every where you look. It's worth it to me to pay more when the service is so outstanding. As I mentioned, one must drive to get to Kaanapali or Lahaina, ten to fifteen minutes, which isn't bad. There is a shuttle but we never took it since we rented a car. DT Flemming beach at the bottom of the hill is a great beach as is Ironwood which is a five minute walk from the property. There is a boardwalk and coastal trail near Ironwood beach and we loved taking that walk. The Beach Shack restaurant had great burgers and shakes to die for. The Terrace had a good breakfast but it was very pricey so we only ate there once. The cafe had a great offering of snacks and coffees, but was a bit pricey as well. We went to the General Store nearly every day as they had great sandwiches and most offerings of a grocery store. However, if we wanted to save a bit of money there is a Safeway in Lahaina right next to a Starbucks if you need your fix. We will definitely come back here again.

    Jun 18, 2019
  • 5.0 star tripadvisor rating
    The best of West Maui

    We stayed here for the beginning half of my husbands 40th birthday trip. I originally booked us to stay the entire time in Wailea but kept having this nagging feeling that we would regret not staying in Kapalua for part of the time. Best decision I could have made! Upon arrival were warmly greeted by valet, bell service, and at the reception desk. In true Hawaiian welcome spirit we were given leis and guava juice. We arrived early afternoon and as we expected our room was not quite ready. However, we were notified that we had been upgraded to a partial ocean view. Thank you Ritz for recognizing the gold status and upgrading us based on your availability. We were able to change in the gym locker room and went out to hang by the pool for a couple hours. The staff at the pool set our chairs up with towel and we redeemed our for mai tais from the wait staff. Everyone was kind and welcoming. Relaxing by the beautiful pool was a great way to start our trip. Around mid afternoon we were notified that our room was ready. Our room was very nice and had a great view of the Kapalua hills and DT Flemming beach. I have stayed at many hotels and don't understand the complaints about the rooms not being up to date here. The room was just as pictured when I made our reservation. So what you see is what you get. Loved having a mini fridge and the nespresso machine. Housekeeping was on point each morning and evening. We loved this hotels location! The weather was great everyday and there was always a nice breeze so it didn't ever feel too hot. I read the negative reviews on how far it is from the beach. Give me a break people, IT.IS.NOT.FAR! If you have trouble walking or are out of shape you may have some difficulties with the hill to get to and from, but have no fear because there is a golf cart that picks up and they will have you down to the beach within 60 seconds! The negative reviews on how far away it is are grossly exaggerated! DT Flemming is also a great beach and you will have a blast boogie boarding or just admiring it from the Burger Shack. Having the Honolula Store within a 5 minute walk was so convenient. I loved walking over there for breakfast each morning. The best part of the Ritz location is it being set on the beautiful Kapalua Coastal Trail. One of the highlights of our trip was walking along the trail to Dragons Teeth and then along Oneloa Bay where we saw a giant sea turtle resting in the sand. Just a bit past that we found a spot where our kids could jump off rocks into a safe little cove. Walk a little further and you will arrive at Kapalua bay where there are turtles galore to snorkel with. Having the shuttle service to take us to restaurants within Kapalua was great. A few restaurants outside the hotel were within easy walking distance but valet was quick to help us get a ride on a shuttle to the restaurants that were a bit further away. We enjoyed each dinner we had in Kapalua. Each evening we would end our night in the lobby lounge. We enjoyed the nightly entertainment and the comfortable atmosphere. The service was friendly and the drinks were always tasty. We would not hesitate to stay at the Ritz in Kapalua again. It was a great way to settle into our stay on Maui. Nice laid back vibe and lots of Aloha spirit around us. It was an easy drive to everything on the West side and a nice contrast to Wailea. Thank you Ritz for making our stay so pleasant. We look forward to returning!

    Jun 18, 2019
  • 4.0 star tripadvisor rating
    Very cold inside the hotel

    Probably because its location.. the aircon inside the hotel was so cold...there were very nice painting inside the hotel’s shop but the price was way too high for purchasing. Would not recommend to buy inside the hotel .

    Jun 16, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see applevacations.com/faq), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats; Swift Air: PC 18-229, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 61919