Hotel Overview

2019 Resort Added Values!
Extra Value: Free night and daily buffet breakfast for two (specific category restrictions apply).
Family: Kids 17 and under Stay Free. Kids 5 and under Eat Free in select restaurants.

Immerse yourself in a true Hawaiian experience at The Ritz-Carlton, Kapalua. Both cultural and environmental appreciation, combined with world-class service and exclusive facilities, deliver a true escape. From the moment guests arrive at this breathtaking Maui resort, they are enveloped in captivating surroundings featuring lush flora and greeted with a warm Aloha reception with a Kukui Nut Lei.

Nestled on 54 acres, The Ritz-Carlton, Kapalua showcases a stunning, fully-renovated destination resort offering 463 guestrooms, including 107 residential suites, warm wood floors, travertine marble bathrooms, flat-screen televisions, and Hawaiian-inspired artwork. The luxury hotel suites and guest rooms offer stunning views of the lush foliage and soothing ocean waves, access to our restorative spa and fitness center, and a chance to lose yourself in the tranquility and beauty of our island paradise.

From tropical, beachfront dining, and rejuvenating Hawaiian spa treatments to luxurious poolside cabanas and cultural and recreational activities, this resort is an unforgettable retreat in an island oasis. With direct access to the secluded, award-winning D.T. Fleming Beach, guests of this luxury Maui hotel can relax in the sun, or connect with the natural, tropical environment through hiking, snorkeling, and a variety of other outdoor activities.

The Spa beckons with treatment rooms framed by private garden showers, volcanic stone grottoes, heat therapies, and a fitness center with spectacular ocean views. Indulge in the healing powers of Waihua - the name ancient Hawaiians gave to water that is pure in every sense at our luxury spa resort in Maui. Inspired by the spirit, The Ritz-Carlton Spa, Kapalua offers a variety of treatments and therapies, based on native Hawaiian healing and the potent plants, flowers, fruits, and herbs abundant in the islands. Rekindle your spirit and restore balance to your mind, body, and soul at our soothing Maui resort and spa.

Jean-Michel Cousteau's Ambassadors of the Environment offers all levels of activities from land to sea. This program creates opportunities for each participant to learn about Hawaii's unique ecosystems while demonstrating their connection to the larger global systems. It seeks to inspire children (and their parents) to live a more sustainable life and to gain a greater understanding of the relationships of land to sea, humans to nature, people to people, and present to future.

The resort is enveloped by picturesque Kapalua Resort's two championship golf courses, dining, and a century-old pineapple plantation.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property has lowered irrigation consumption by 26,000,000 gallons/per occupied room since 2009, lowered electricity consumption per occupied room by 8.6%, and lowered water consumption per occupied room by 8.9%. LED ceiling lights also run throughout the property, and remaining CFL bulbs are being phased out. Retail apparel is made from 100% organic cotton. As far as the hotel's cuisine, on-site organic gardens feature 70 varieties of herbs, 100 selections of vegetables, and 35 fruit trees.

Location

Kapalua
Kahului, HI, USA - Kahului Airport (OGG) : 30 miles
Kapalua, HI, USA - Kapalua (JHM) : 5 miles

Property Information

Year Built: 1992
Last Renovation: 2018
Accessible rooms: 10
Air conditioned guest rooms: 466
Floors: 7
Nonsmoking rooms: 466
Total rooms: 466

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory A minimum mandatory hotel-imposed fee of $35.00 plus tax per room, per day, will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
Advisory A minimum valet-parking fee of $30.00 per vehicle, per night will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due.

General Policies & Fine Print

Check In: 4:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

General Information:

Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.

Mandatory hotel-imposed resort fee inclusions:
- Discounted golf fees and preferred tee times
- Resort shuttle services (within the Kapalua Resort)
- Use of the 24 hour fitness center
- Wireless high-speed internet access
- Local telephone calls
- In-room coffee

- Resort charging privileges at select shops and restaurants

*Services are subject to change.

The above list may not be comprehensive. The hotel can provide current fee and inclusions when you check-in.

Name changes are not allowed; original booking must be cancelled, and a new one must be booked.

Special Guest Accommodation Requests:  The following are available on a request basis for guests:
- Adjacent/Connecting Rooms - Additional fee payable to hotel directly
- ADA (Handicapped Rooms) - available by request only - must specify particular needs

Bedding requests are encouraged however not guaranteed.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating 4101 reviews
  • 5.0 star tripadvisor rating
    Only thing better than the property is the staff

    My wife and I got married at the Ritz last week and our experience could not have been better. We both travel extensively for work and appreciate excellent service when we see it, but this was above and beyond the norm. The grounds and facilities themselves are excellent, although only one of the two tennis courts was available. The beach and location to a fantastic and scenic cliff side hiking trail were definite pluses, but the remarkable staff made the trip for us. They were extremely accommodating and seemed to love what they do. Specifically, Justin at the pool, Tim at the beach, our housekeeper Maggone, Marsha at the front desk and Lisa in the coffee shop made strong impressions. In addition, Sierra made the wedding planning seamless and was a pleasure to work with. Brenda in the salon did a spectacular job getting my new bride ready for the ceremony as well. Looking forward to going back for our anniversary next year.

    Nov 14, 2019
  • 4.0 star tripadvisor rating
    Maui - Ritz-Carlton

    First time to Maui, came to explore for business purposes staying at the lovely Ritz Carlton. The property is old and expansive in size. Beautiful grounds with wonderful areas to walk and a fantastic place to exercise. The room we are staying in did not have the view we hoped for, but it is clean and a great size. I don’t mind the room, because it is close to the everything I need. The staff in the breakfast restaurant are extremely friendly and helpful especially Amy, Romeo, Patty and William. The pool area has plenty seats, but could do with more umbrellas options. Great service at the Maui Jim pool side store Aegea is friendly and knowledgeable about the various products. The con so far is the fact beach umbrellas and chairs are not included in the price. All guests pay resort fees, and many travel from around the world so one would expect 5 stars all the way. Big bummer: The fact no beach - umbrellas and chairs are free to guests is absolutely disappointing. I spent the day at the Four Seasons resort to discover they included full beach service. (Chairs, Towels and Umbrellas are set up for guests at no charge) where as the Ritz charges an absorbent feel of $100 per day for beach chairs & umbrellas. I highly suggest guests pay for the breakfast package because it will save you from spending + -$34 per day on eggs. I will be updating my review as soon as my trip is concluded. Happy to share travel notes with fellow travellers. Stay tuned.

    Nov 13, 2019
  • 5.0 star tripadvisor rating
    Fall trip to Maui Ritz

    Excellent location, absolutely wonderful staff, great access to beaches and activities. All the food was excellent (pricey, but in line with other tourist areas on the island). Only critical feedback was most of the food options on the resort close early, and the showers were small.

    Nov 07, 2019
  • 4.0 star tripadvisor rating
    Stunning views

    Beautiful location elevated above the shoreline. Terraced from the lobby to pools to the beach. Expansive pool area with great views of the water. Breakfast in the main restaurant also has water views. The rooms are large and comfortable. I liked the bar near the pool which had a nice happy hour promotion. Walking along the cliff in the morning was fantastic as it wraps over to Kapalua Bay. The only caution is that food is quite pricey with only one restaurant option on site for dinner. There are several nearby in the area which you can walk or take a shuttle to. The beach is nice, but you have to pay a steep price for chairs and umbrellas. Should be all included for the price. Overall a nice place to stay for a few days.

    Nov 07, 2019
  • 5.0 star tripadvisor rating
    Needed a break from work and all the decisions that have to be made daily.

    From the time we pulled up to the valet desk to leaving we were pampered by a very attentive staff. The facilities were excellent and our suite was wonderful, including the views. We really hated having to leave.

    Nov 06, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air: PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 102319