Hotel Overview

2019 Resort Added Values!
Extra Value: Free night and daily buffet breakfast for two (specific category restrictions apply).
Family: Kids 17 and under Stay Free. Kids 5 and under Eat Free in select restaurants.

Immerse yourself in a true Hawaiian experience at The Ritz-Carlton, Kapalua. Both cultural and environmental appreciation, combined with world-class service and exclusive facilities, deliver a true escape. From the moment guests arrive at this breathtaking Maui resort, they are enveloped in captivating surroundings featuring lush flora and greeted with a warm Aloha reception with a Kukui Nut Lei.

Nestled on 54 acres, The Ritz-Carlton, Kapalua showcases a stunning, fully-renovated destination resort offering 463 guestrooms, including 107 residential suites, warm wood floors, travertine marble bathrooms, flat-screen televisions, and Hawaiian-inspired artwork. The luxury hotel suites and guest rooms offer stunning views of the lush foliage and soothing ocean waves, access to our restorative spa and fitness center, and a chance to lose yourself in the tranquility and beauty of our island paradise.

From tropical, beachfront dining, and rejuvenating Hawaiian spa treatments to luxurious poolside cabanas and cultural and recreational activities, this resort is an unforgettable retreat in an island oasis. With direct access to the secluded, award-winning D.T. Fleming Beach, guests of this luxury Maui hotel can relax in the sun, or connect with the natural, tropical environment through hiking, snorkeling, and a variety of other outdoor activities.

The Spa beckons with treatment rooms framed by private garden showers, volcanic stone grottoes, heat therapies, and a fitness center with spectacular ocean views. Indulge in the healing powers of Waihua - the name ancient Hawaiians gave to water that is pure in every sense at our luxury spa resort in Maui. Inspired by the spirit, The Ritz-Carlton Spa, Kapalua offers a variety of treatments and therapies, based on native Hawaiian healing and the potent plants, flowers, fruits, and herbs abundant in the islands. Rekindle your spirit and restore balance to your mind, body, and soul at our soothing Maui resort and spa.

Jean-Michel Cousteau's Ambassadors of the Environment offers all levels of activities from land to sea. This program creates opportunities for each participant to learn about Hawaii's unique ecosystems while demonstrating their connection to the larger global systems. It seeks to inspire children (and their parents) to live a more sustainable life and to gain a greater understanding of the relationships of land to sea, humans to nature, people to people, and present to future.

The resort is enveloped by picturesque Kapalua Resort's two championship golf courses, dining, and a century-old pineapple plantation.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property has lowered irrigation consumption by 26,000,000 gallons/per occupied room since 2009, lowered electricity consumption per occupied room by 8.6%, and lowered water consumption per occupied room by 8.9%. LED ceiling lights also run throughout the property, and remaining CFL bulbs are being phased out. Retail apparel is made from 100% organic cotton. As far as the hotel's cuisine, on-site organic gardens feature 70 varieties of herbs, 100 selections of vegetables, and 35 fruit trees.

Location

Kapalua
Kahului, HI, USA - Kahului Airport (OGG) : 30 miles
Kapalua, HI, USA - Kapalua (JHM) : 5 miles

Property Information

Year Built: 1992
Last Renovation: 2018
Accessible rooms: 10
Air conditioned guest rooms: 466
Floors: 7
Nonsmoking rooms: 466
Total rooms: 466

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory A minimum mandatory hotel-imposed fee of $35.00 plus tax per room, per day, will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
Advisory A minimum valet-parking fee of $30.00 per vehicle, per night will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due.

General Policies & Fine Print

Check In: 4:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.

Mandatory hotel-imposed resort fee inclusions:
- Discounted golf fees and preferred tee times
- Resort shuttle services (within the Kapalua Resort)
- Use of the 24 hour fitness center
- Wireless high-speed internet access
- Local telephone calls
- In-room coffee
*Services are subject to change.

The above list may not be comprehensive. The hotel can provide current fee and inclusions when you check-in.

Name changes are not allowed; original booking must be cancelled, and a new one must be booked.

Special Guest Accommodation Requests:  The following are available on a request basis for guests:
- Adjacent/Connecting Rooms - Additional fee payable to hotel directly
- ADA (Handicapped Rooms) - available by request only - must specify particular needs

Bedding requests are encouraged however not guaranteed.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating Based on 4032 reviews
  • 5.0 star tripadvisor rating
    Best vacation ever!!

    My first review ever, and I generally hate doing reviews. But we had such an outstanding time, the resort and the amazing staff deserves this review. We stayed for a week in July with our three young kids. As platinum members they were able to upgrade us to a larger room. Even without the upgrade we would of enjoyed our stay as we weren't in the room that much. Compliments to Marie and the front desk staff, especially Orpah, for handling all our requests with grace and diligence. Shaylea with guest relations was like an older sister to our kids. Owen and all the ladies at the pool were always there to lend a hand and a smile. Fe in housekeeping was super nice to our kids. They even have bumper stickers on their housecleaning carts that say practice aloha. I've enjoyed some great service at other Ritz hotels, and this was near or at the top of the list. The burger shack was our favorite. I think we had 4 dinners there. Amazing sunset view! We also had dinner at the Banyan Tree. It was also fabulous. Well worth the money. If you get an opportunity to stay at this property, take it!

    Aug 12, 2019
  • 3.0 star tripadvisor rating
    Great property but...

    This is an amazing location and it is kept absolutely beautiful. Everything was top notch and perfect for us EXCEPT the front desk staff doesn’t act or represent like the rest of the entire staff. The front desk is completely inflexible to customer needs. I requested months ago 2 bed hotel room. I wound up with a King bed and a rollaway bed for a toddler. They absolutely would not even try to make it right. My adult daughter had to sleep on the floor the first night. Finally, my travel arranger was able to get us moved the next day, but the front desk was not accommodating AT All. “I can’t “ translates to “I won’t”. No attempt to resolve my concerns. Everything else about the property and their employees was spectacular. The service and food was amazing. We rented the private covered beach chairs. $150 for the day and totally worth it. Most relaxing part of my trip. Anyone complaining about the prices obviously expects Motel 6 prices with Ritz service. We got what we paid for without complaint. Shout out to Joe who was working the morning breakfast buffet for our group. I didn’t have any personal interaction with him, but I observed the way he was around other guests. Super friendly and it shows he takes pride in making sure “his” guests feel like their at the Ritz. He epitomizes great attitude and spectacular customer service. Fix the front of house staff and this place would be perfect!

    Aug 11, 2019
  • 5.0 star tripadvisor rating
    Beautiful resort, excellent customer service

    PROS; - Friendly, accommodating staff. Everyone from the concierge, front desk, valet, restaurant staff, and cleaning crews, everyone was friendly. - Food quality was fantastic. Let me tell you that my family is a special, strange dietary family. I am vegan, my boyfriend has Celiac's Disease (allergic to all wheat products), and my boyfriend's son is allergic to fish. The restaurant staff in every section of the resort found a way to make us delicious meals. - Make sure you arrange activities through the concierge. You won't be disappointed. - Spa services were great! My only wish was that I planned out more time to take advantage of their services! Women's area had a sauna, steam room, jacuzzi, showers, and lounging area. It was incredible. - The grounds were so beautiful. Even though we did activities outside of the resort on a couple of days, we were very happy with the pool, restaurants, and general environment of the Ritz. - You may think to yourself if staying at the Ritz is worth the money. Trust me, I got my money's worth. You could even save money by going to the local grocery store down the street of the hotel and cooking in your room. Full kitchen accommodations in the rooms! CONS: - Literally, my only thought is that the massage I had could have been slightly better in quality. However, I was still pleased with my entire experience at the spa and appreciated how friendly and warm my massage therapist was. I would still get a massage there if I lived in Maui!

    Aug 11, 2019
  • 5.0 star tripadvisor rating
    Maui

    The stay was amazing and well worth it. Beautiful hotel with amazing views. The golf course was absolutely amazing with scenery that’s a must see. Everything you would expect from a 5 star hotel. Staff is friendly and very accommodating.

    Aug 11, 2019
  • 5.0 star tripadvisor rating
    Amazing Property

    Stayed for 3 nights. Beautiful property! Rooms are spacious. We had a view of the lawns above the pool. Would definitely go back here. Played a round of golf at The Bay Course. It was fantastic as well.

    Aug 11, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see applevacations.com/faq), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats or A320-186 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Sunwing Airlines: PC 19-090, B737-800-189 seats; Swift Air: PC 18-229, B737-400-150 seats/PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats/PC 19-094, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 62519