Hotel Overview

2019 Resort Added Values!
Extra Value:
Free night and daily buffet breakfast for two (specific category restrictions apply).
Family: Kids 17 and under Stay Free. Kids 5 and under Eat Free in select restaurants.

Immerse yourself in a true Hawaiian experience at The Ritz-Carlton, Kapalua. Both cultural and environmental appreciation, combined with world-class service and exclusive facilities, deliver a true escape. From the moment guests arrive at this breathtaking Maui resort, they are enveloped in captivating surroundings featuring lush flora and greeted with a warm Aloha reception with a Kukui Nut Lei.

Nestled on 54 acres, The Ritz-Carlton, Kapalua showcases a stunning, fully-renovated destination resort offering 463 guestrooms, including 107 residential suites, warm wood floors, travertine marble bathrooms, flat-screen televisions, and Hawaiian-inspired artwork. The luxury hotel suites and guest rooms offer stunning views of the lush foliage and soothing ocean waves, access to our restorative spa and fitness center, and a chance to lose yourself in the tranquility and beauty of our island paradise.

From tropical, beachfront dining, and rejuvenating Hawaiian spa treatments to luxurious poolside cabanas and cultural and recreational activities, this resort is an unforgettable retreat in an island oasis. With direct access to the secluded, award-winning D.T. Fleming Beach, guests of this luxury Maui hotel can relax in the sun, or connect with the natural, tropical environment through hiking, snorkeling, and a variety of other outdoor activities.

The Spa beckons with treatment rooms framed by private garden showers, volcanic stone grottoes, heat therapies, and a fitness center with spectacular ocean views. Indulge in the healing powers of Waihua - the name ancient Hawaiians gave to water that is pure in every sense at our luxury spa resort in Maui. Inspired by the spirit, The Ritz-Carlton Spa, Kapalua offers a variety of treatments and therapies, based on native Hawaiian healing and the potent plants, flowers, fruits, and herbs abundant in the islands. Rekindle your spirit and restore balance to your mind, body, and soul at our soothing Maui resort and spa.

Jean-Michel Cousteau's Ambassadors of the Environment offers all levels of activities from land to sea. This program creates opportunities for each participant to learn about Hawaii's unique ecosystems while demonstrating their connection to the larger global systems. It seeks to inspire children (and their parents) to live a more sustainable life and to gain a greater understanding of the relationships of land to sea, humans to nature, people to people, and present to future.

The resort is enveloped by picturesque Kapalua Resort's two championship golf courses, dining, and a century-old pineapple plantation.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property has lowered irrigation consumption by 26,000,000 gallons/per occupied room since 2009, lowered electricity consumption per occupied room by 8.6%, and lowered water consumption per occupied room by 8.9%. LED ceiling lights also run throughout the property, and remaining CFL bulbs are being phased out. Retail apparel is made from 100% organic cotton. As far as the hotel's cuisine, on-site organic gardens feature 70 varieties of herbs, 100 selections of vegetables, and 35 fruit trees.

Location

Kapalua
Kahului, HI, USA - Kahului Airport (OGG) : 30 miles
Kapalua, HI, USA - Kapalua (JHM) : 5 miles

Property Information

Year Built: 1992
Last Renovation: 2018
Accessible rooms: 10
Air conditioned guest rooms: 466
Floors: 7
Nonsmoking rooms: 466
Total rooms: 466

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Hotel Details

Dining

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Amenities

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Activities

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Hotel Advisories

Advisory A minimum mandatory hotel-imposed fee of $35.00 plus tax per room, per day, will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
Advisory A minimum valet-parking fee of $30.00 per vehicle, per night will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due.

General Policies & Fine Print

Check In: 4:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

General Information:

Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.

Mandatory hotel-imposed resort fee inclusions:
- Discounted golf fees and preferred tee times
- Resort shuttle services (within the Kapalua Resort)
- Use of the 24 hour fitness center
- Wireless high-speed internet access
- Local telephone calls
- In-room coffee

- Resort charging privileges at select shops and restaurants

*Services are subject to change.

The above list may not be comprehensive. The hotel can provide current fee and inclusions when you check-in.

Name changes are not allowed; original booking must be cancelled, and a new one must be booked.

Special Guest Accommodation Requests:  The following are available on a request basis for guests:
- Adjacent/Connecting Rooms - Additional fee payable to hotel directly
- ADA (Handicapped Rooms) - available by request only - must specify particular needs

Bedding requests are encouraged however not guaranteed.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 4113 reviews
  • 5.0 star tripadvisor rating
    Great Views and Amazing staff

    Loved every minute here even when the weather wasn’t too favorable. For whatever reason this area seems to be windier than other parts of the island but the beach is only a few minute walk and the pool is excellent. The staff was very friendly and accommodating as well. Making sure we had an abundance of towels and towel chair covers. Spent majority of time at the pool which had perfect temps for both the hot tub and pools. Food was good albeit a bit pricey same with drinks. Expect to spend about $15+ average on a small alcoholic beverage. Still highly recommend this hotel and its amenities.

    Dec 04, 2019
  • 5.0 star tripadvisor rating
    Hawaiian Hospitality at the Ritz Kapalua

    This is our first time staying at the Ritz Kapalua to celebrate our 33rd wedding anniversary and the property and staff were exceptional! When we checked in we were offered a flower lei each and a welcome drink. Margie at the front desk was great in assisting us with our reservation. When she saw us the next day walking by the front desk, she made a point in saying hello to us by our names. Shakes and Marco at the Valet were extremely helpful. Shakes is so efficient in making sure that everyone is looked after while Marco ensured our perishables were put in the fridge during our wait for our room to be ready when we checked in. Kevin at the adult pool area came by to check on us often to see if we needed anything despite the showers and winds. We still enjoyed ourselves very much in the pool and hot tub even without the hawaiian sun beaming down on us. A huge thank you to Mr. Pederson for looking after us! We loved our ocean front suite with the huge lanai and spacious room and all the goodies like champagne, fruit basket, and cupcakes. The room was gorgeous with 2 large flat screens; Nespresso; mini fridge; and 2 bathrooms! We sat on the balcony mesmerized by the sounds of the waves while enjoying each other's company after 33 years. We can't think of a better way to celebrate it than being here on this breathtaking property, the Ritz Kapalua. Buffet breakfast is a real treat in the mornings as the dining room has high ceiling and the view out into the ocean is wonderful. The coffee is delicious along with a plethora of savories and sweets. There is an omelet station; cheeses; Oriental shrimp dumplings; asian noodles with shrimp; miso soup; veggies; lox and cream cheese; fresh salads; potatoes with cheese; sausages; bacon; huge selection of pastries; fresh fruits like pineapple and papaya; along with 3 types of juices--green juice; POG; and orange. Fleming beach is only a 5 minute walk from the hotel and unfortunately the day we were there, the waves were huge and no swimming were allowed for our own safety. We still managed to enjoy seeing all the waves from the Burger Shack. There is a Honolua store which is a 5 minute walk from the hotel and they sell almost everything. They have a fantastic selection of alcohol; fruits and produce; souvenirs; and great take away meals--both hot and cold at very reasonable prices and delicious! We are saddened we have to leave this amazing property after 2 nights but we will never forget all the wonderful staff here at the Ritz and especially the kindness of Mr. Pederson who made our stay so so perfect! Thank you kindly and Mahalo! We will definitely come back to this piece of paradise again next year!

    Dec 02, 2019
  • 1.0 star tripadvisor rating
    It was so disappointing!

    We ordered in room dining menu. Unfortunately we waited more than 1 hours and we decided to cancel the order because the hotel ask us for additional 20 mins. It was so disappointing, especially in Ritz Calton

    Nov 30, 2019
  • 5.0 star tripadvisor rating
    Fabulous!!

    The resort is beautiful with wonderful views. Great location next to a market, snorkeling, restaurants and trails. The food at the resort was good and had many options. We loved the layout of the resort and would highly recommend it. The walk to the beach is a little steep and quite long, the shuttle was never available this was the only downfall. Thank you Maui!!

    Nov 26, 2019
  • 3.0 star tripadvisor rating
    First stay (amazing).. second stay (not so amazing)

    My husband and I stayed at the Ritz Carlton for our honeymoon last year. For my husband’s 30th birthday I decided I would take him on a trip back here because of how great of a time we had. The property is spectacular from the pools, beach, restaurants, and customer service... you get a five star experience. However, this specific time at the Ritz we’ve had a not so great experience with handling loud guests. What I mean by loud is for two nights in a row our neighbors have been extremely loud ( we haven’t slept in two days). I’m not the type to complain but at this point it’s ridiculous that we are still dealing with it. I made the front desk aware and they said security would come and talk to the guests. When they said security would be coming up the noise got worse and has yet too stop. This is our last day here and I wish we would’ve been moved to a different room as we have complained three days in a row and the noise has yet to stop. Very frustrating!

    Nov 23, 2019

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319