Hotel Overview

2019 Exceptional Values
Extra Value: Free night and daily buffet breakfast for two (specific category restrictions apply).
Family: Kids 17 and under Stay Free. Kids 5 and under Eat Free in select restaurants.

Immerse yourself in a true Hawaiian experience at The Ritz-Carlton, Kapalua. Both cultural and environmental appreciation, combined with world-class service and exclusive facilities, deliver a true escape. From the moment guests arrive at this breathtaking Maui resort, they are enveloped in captivating surroundings featuring lush flora and greeted with a warm Aloha reception with a Kukui Nut Lei.

Nestled on 54 acres, The Ritz-Carlton, Kapalua showcases a stunning, fully-renovated destination resort offering 463 guestrooms, including 107 residential suites, warm wood floors, travertine marble bathrooms, flat-screen televisions, and Hawaiian-inspired artwork. The luxury hotel suites and guest rooms offer stunning views of the lush foliage and soothing ocean waves, access to our restorative spa and fitness center, and a chance to lose yourself in the tranquility and beauty of our island paradise.

From tropical, beachfront dining, and rejuvenating Hawaiian spa treatments to luxurious poolside cabanas and cultural and recreational activities, this resort is an unforgettable retreat in an island oasis. With direct access to the secluded, award-winning D.T. Fleming Beach, guests of this luxury Maui hotel can relax in the sun, or connect with the natural, tropical environment through hiking, snorkeling, and a variety of other outdoor activities.

The Spa beckons with treatment rooms framed by private garden showers, volcanic stone grottoes, heat therapies, and a fitness center with spectacular ocean views. Indulge in the healing powers of Waihua - the name ancient Hawaiians gave to water that is pure in every sense at our luxury spa resort in Maui. Inspired by the spirit, The Ritz-Carlton Spa, Kapalua offers a variety of treatments and therapies, based on native Hawaiian healing and the potent plants, flowers, fruits, and herbs abundant in the islands. Rekindle your spirit and restore balance to your mind, body, and soul at our soothing Maui resort and spa.

Jean-Michel Cousteau's Ambassadors of the Environment offers all levels of activities from land to sea. This program creates opportunities for each participant to learn about Hawaii's unique ecosystems while demonstrating their connection to the larger global systems. It seeks to inspire children (and their parents) to live a more sustainable life and to gain a greater understanding of the relationships of land to sea, humans to nature, people to people, and present to future.

The resort is enveloped by picturesque Kapalua Resort's two championship golf courses, dining, and a century-old pineapple plantation.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property has lowered irrigation consumption by 26,000,000 gallons/per occupied room since 2009, lowered electricity consumption per occupied room by 8.6%, and lowered water consumption per occupied room by 8.9%. LED ceiling lights also run throughout the property, and remaining CFL bulbs are being phased out. Retail apparel is made from 100% organic cotton. As far as the hotel's cuisine, on-site organic gardens feature 70 varieties of herbs, 100 selections of vegetables, and 35 fruit trees.

Location

Kapalua
Kahului, HI, USA - Kahului Airport (OGG) : 30 miles
Kapalua, HI, USA - Kapalua (JHM) : 5 miles

Property Information

Year Built: 1992
Last Renovation: 2018
Accessible rooms: 10
Air conditioned guest rooms: 466
Floors: 7
Nonsmoking rooms: 466
Total rooms: 466

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory A minimum mandatory hotel-imposed fee of $35.00 plus tax per room, per day, will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
Advisory A minimum valet-parking fee of $30.00 per vehicle, per night will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due.

General Policies & Fine Print

Check In: 4:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.

Mandatory hotel-imposed resort fee inclusions:
- Discounted golf fees and preferred tee times
- Resort shuttle services (within the Kapalua Resort)
- Use of the 24 hour fitness center
- Wireless high-speed internet access
- Local telephone calls
- In-room coffee
*Services are subject to change.

The above list may not be comprehensive. The hotel can provide current fee and inclusions when you check-in.

Name changes are not allowed; original booking must be cancelled, and a new one must be booked.

Special Guest Accommodation Requests:  The following are available on a request basis for guests:
- Adjacent/Connecting Rooms - Additional fee payable to hotel directly
- ADA (Handicapped Rooms) - available by request only - must specify particular needs

Bedding requests are encouraged however not guaranteed.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating Based on 3970 reviews
  • 5.0 star tripadvisor rating
    Everything was as promised!

    WE made our 4th trip to Maui for our 40th Anniversary, had always stayed at Ka'anapali, but decided to try the Ritz, and ARE WE GLAD! From the ocean view upgrade, to the welcome champagne and fruit for our 40th, to the friendliest people ever, the Ritz delivered. It was the most comfortable, relaxing trip to Maui yet. You will not be disappointed!

    Jun 01, 2019
  • 5.0 star tripadvisor rating
    Great resort- no complaints!

    Just got back from 6 days in Maui at the Ritz and really have ZERO complaints. Got upgraded to an ocean front suite and received Club Room access. The food was the only thing tht wasn't stellar but the property is gorgeous. The location is a little far, so if you want to be closer to the action, maybe stay at the Marriott in Wailea.

    May 29, 2019
  • 2.0 star tripadvisor rating
    Christine Ferguson

    Stayed for my Birthday weekend. Everything was amazing, until I noticed that the VALET parked my BRAND new car under a tree that dropped sap on the roof of my car. It ate the paint off, & the hotel doesn't care. Valet should have given me a heads up, I would never have let them park my car. Super BUMMED. They even brought my car out wet, full of debri in the cracks.

    May 29, 2019
  • 5.0 star tripadvisor rating
    Love this hotel!

    We have loved staying at this hotel! The staff is all so friendly and make you feel so taken care of. Even the valet! As soon as you pull up, they have your doors open and take all the trash out of your hand so you can focus on getting everything else out... it’s nice to be so taken care of! The breakfast is fantastic. The housekeeping does a great job. This is the first hotel I’ve stayed out that has actual black out curtains (not sure if this is unique to Ritz or al 5 star hotels in Hawaii) and it is so nice to be able to sleep in with not light coming in! And the grounds here are so beautiful! Biggest negatives: 1. Check in line was ridiculously long 2. Check in time was after promised time 3. Valet parking only, and there is sometimes a line to get your car 4. Breakfast hours say 6:30 to 10:30 but they’re not ready to start letting you in at 6:30 and they’re closing down before 10:30. It’s frustrating that they’re not ready right on time for those trying to get out early for road to Hana, and it’s especially frustrating when you arrive for breakfast at 10:00 but don’t get the full spread (juice not re-filled, out of specialty bread, no salad, etc.) but you’re still paying full price 5. The beach is not the best for swimming or snorkeling - but it’s a 1 mile walk to the beautiful Kapalua beach that’s a great snorkeling site (in front of montage hotel) 6. They are price gauging for beach chairs - over $75 if you want chairs and an umbrella PER DAY.... absolutely outrageous. This was almost enough to make me remove a star.

    May 29, 2019
  • 5.0 star tripadvisor rating
    Great Property, Great Location

    My wife & I stayed at the property from May 11-16. Nice Property, great Spa.. Big shout out to Luke, Colin, Daryl ... provided us with great service each time we sat down for a drink/meal... Had a good stay.. Thanks

    May 27, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see applevacations.com/faq), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats/PC 18-227, A320-186 seats; Icelandair: PC 18-232, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/Miami Air operated by TUI Air Belgium N.V.: PC 18-250, B737-800-180 seats; Swift Air: PC 18-229, B737-400-150 seats; Viva Aerobus PC 18-228, A320-180 seats/PC 18-254, A320-180 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 D22819