The Ritz-Carlton, Grand Cayman offers countless ways to explore the island's famous underwater world. Watersports activities of every kind are offered as well as eco-adventures. When it's time to dry off, head out to the water-laced Blue Tip Golf Course or The Courts to improve your backhand on either clay or grass courts with the coaching of a Bollettieri pro.
Jean-Michel Cousteau's Ambassadors of the Environment program introduces guests to the natural wonders and rich cultural traditions of the Cayman Islands. Throughout these unique eco-tours, the island's ecological resources become a natural classroom and living laboratory in which adults, families, and kids learn while having so much fun, they'll never imagine it's educational. Through exploration and active study, Ambassadors have meaningful experiences that imbue them with a deep appreciation and respect for nature. At the heart of these Grand Cayman eco-tours are four principles: everything is connected, there is no waste in nature, everything runs on energy, and biodiversity is good.
LocationGrand Cayman - Beach
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information -Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating3575 reviews
A nice stay
This was our first time in Grand Cayman. The hotel was was very nice. It has several different restaurants there. The foods were decent. The service for the most part were excellent. 99.99% of the staffs from the front door to the receptionist to the room attendant, and the tennis attendant were great. I had one bad experience with a staff, but not worth mentioning, because I do not want one person ruin it for the rest. The beach was beautiful. Soft and white sand beach. And the water is very aqua blue. The pool and beach attendants were very nice and helpful. They would ask where you want to sit, and then they would set up your chairs with towels on it. I like the facts that they have all the sunscreens and lotions available both by the pool and by the beach. Love the complimentary ice cold water that they have there at the lobby, pool, and the beach. The food at the restaurant by the pool were very tasty. We ate lunch there almost every day. Buffet selections were excellent. Love the fresh orange juice. It reminded me of the sweet orange juice I once had at a hotel in Paris. Service were very prompt. Italian restaurant and the Japanese restaurants were very good. Service again were great. The most memorable thing for me was the beautiful beach and the aqua blue ocean water, and the tennis attendant. He was trying very hard to take care of all the guesses that were coming and going. He would insist on driving us back to the lobby when we told him that we would walk back because we saw he had quite a few of people that he had to check in. They have the adult pool and less crowded there. Nice hammock to sit or lie on. They also have a water park with slides for small kids. Very nice for little ones. They have a game room with AC which have a pool table, ping pong, video games, and TV where the bigger kids can go and play. The room and amenities were nice. You can get a free lesson on how to sail. Kayak, floating tricycle are free. Over all, it was a very nice stay.
If you're looking for a luxurious Ritz Carlton experience with your wife or partner in the Caribbean, look elsewhere. If you're looking for a beachfront Marriott hotel/convention center with some resort amenities for you and your children in the Caribbean, this hotel might be for you. Set your expectations appropriately - this hotel and its amenities are adequate at best for a Caribbean resort, but certainly not deserving of a Ritz Carlton flag. My wife and I have made numerous, repeat visits to Ritz Carlton properties through the years. We will never return to this hotel. (I worry that Ritz Carlton standards are eroding following Marriott's acquisition). We visited at the end of low season/beginning of high season (early November, 2019). At check-in, the front desk staff would not honor the terms of our reservation, which we booked through AmEx Fine Hotels and Resorts (including bed size, view, or guarantied late check-out). In fact, throughout our stay, the front desk staff generally could not be trusted to follow through on any request, small or large. (After a ten-minute argument at check-in we were finally afforded a room with the bed and view we had booked/prepaid. The absurdity of this argument at check-in set the tone for our long weekend stay.) Of course, all was not terrible. The breakfast buffet at Seven was great. The poolside staff was prompt and attentive. The poolside Pina Colada was well made. I've awarded this hotel the rating of "Poor" instead of "Terrible" for these reasons. However, the pool(s) are small, over-chlorinated and not at all becoming of a five (or even four) star hotel/resort. And generally the hotel is too big - with weddings, meetings and events ongoing at any one time - to afford any individual guest the service and attention one should expect from a Ritz Carlton hotel. So be forewarned. And if you're intent on visiting the Grand Cayman, consider the Kimpton down the road.
Dana made our trip at the Ritz exceptional!
We traveled to Grand Cayman and stayed at the Ritz . This was our first time staying at a Ritz Carlton. We were impressed with the personal services we received throughout our stay. Dana at the Concierge went Above and Beyond to help us each and every day. The first day I misplaced my luggage. She helped Us find it and was in touch with us the entire night trying to get it back from the person at the airport that took it by mistake . She helped us every evening with a restaurant that she recommended. Every place she told us about was exceptional. She was very knowledgeable about the island and of course the hotel. I greatly appreciate her generosity , kindness , and “ over the top “ service that she provided to my husband and I. We will definitely be back next year and look forward to seeing the wonderful and welcoming staff especially Dana.😀
Most relaxing trip
My Mom and I always go to the Caymans for mother daughter birthday trip. We have stayed at other resorts but found this to be the most relaxing trip. Started before we arrived with emails about our trip anything special celebrating. Check in was effortless and was greeted with rum punch and a cupcake. Eddie greeted us and personally showed us to our room. Was definitely a personal touch. Before heading for lunch it was a castle cake delivered with a card from Eddie. We had three meals at Bar Jack which was good. Bartenders and the servers made sure you were taken care of. The nice ladies in the shops were lovely. Morning service and turn down service went out of there way to make sure you had everything you need. Beach ambassadors were always great help and made sure you had juice. Thanks so much for a wonderful stay! Can’t wait to return!
Best personal service ever!
Just finished a week long stay at the Ritz and it was fantastic! We decided to treat ourselves and so we stayed in a residential suite right on the beach (Ocean Tower), and our balcony was literally only 20 feet from the sand. Because it was the 'slow' season, it was almost like we had the resort to ourselves...never a wait for anything, anywhere. We did some scuba diving, rented a car and went all over the island, enjoyed the great location when we decided to walk instead of drive, and enjoyed the quiet the rest of the time. The staff were the most attentive, kind, and positive I've ever experienced (and I've seen the best and worst as I travel all over the world for work). I'd like to give a special compliment to Sylvia M. Since we were in a suite, Sylvia was our personal assistant (one of three at the resort), and she went out of her way to accommodate our questions and requests. She made recommendations and followed up with reservations as well. I just can't say enough about how great the staff were at every level. Obviously this is a luxury property, and as such is not cheap. Having said that, if you want to spoil yourself in Grand Cayman, you can't get any better than the Ritz. We'll be back.