Hotel Overview

Located in Playa del Carmen just three blocks from famous 5th Avenue and only 45 minutes from Cancun Airport, the renovated Reef Coco Beach is the perfect place to relax on the white sandy beaches and swim in the turquoise waters of this world-renowned tropical paradise. Experience personalized service, world-class water sports, spa services, and fine dining. Take an introductory scuba-diving lesson in the freeform swimming pool, or go snorkeling, boogie boarding, or kayaking to explore white sand beaches dotted with fossilized coral formations.

Experience a wide variety of culinary options, starting with a complimentary breakfast. Take in a sweeping view of the Caribbean Sea while you dine at Miramar, a buffet-style restaurant that serves breakfast, lunch, and dinner. Enjoy Italian cuisine specialties at the Rosinella Restaurant in a romantic atmosphere as you look out over Cozumel Island. Indulge in Mexican cuisine in an elegant atmosphere at Sabor Latino, travel through the Japanese culture at Samurai Restaurant, and get poolside snacks at El Palmar.

Take part in watersports during the day or relax at the Ya'ax Spa, while the little ones enjoy a daily activities schedule at the Kids' Club. In the evenings, enjoy live entertainment or venture into Playa del Carmen with preferred access to select nightclubs. When it's time to wind down, return to your comfortable room, equipped with a minibar, balcony, and private bathroom.

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 21
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

 

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

 

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

 

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

 

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3.5 star tripadvisor rating Based on 4993 reviews
  • 3.0 star tripadvisor rating
    Good place overall

    Good overall place however the quality of the drinks and food are not top standard also they charge very high for the Wifi, minimum Wifi days package is 4 days. The Mexican and Italian restaurants are good. Also the seaweed on the hotel beach creates a bad view and generate a bad smell on the back of the hotel but i believe this situation is happening on the whole coast, not only at the Reef Coco Beach.

    Jun 17, 2019
  • 3.0 star tripadvisor rating
    Great service, not so great rooms

    The staff were all very friendly and the dining options were very good however the rooms were nothing to brag about. Broken dresser, leaking bathroom ceiling, water damage, and the bed was extremely uncomfortable. Probably would not stay at this resort again.

    Jun 14, 2019
  • 3.0 star tripadvisor rating
    Stay at Reef Coco Beach

    The most unfortunate part of the vacation is out of the hotel's control which was the seaweed and inability to swim in the ocean. What is in your control are the postings of what the beach looks like, there were posts on instagram and even the hotel's website which showed bright blue pictures of the beach which were dated for the time we were there. I found this to be wholly misleading and frustrating. Some of the staff was AWESOME Cristian and Vanessa were great. Some of the waitstaff were amazing as well. We had Jaime for our Italian dinner and Fernando (I may have that wrong) when we had Japanese and they really enhanced the experience. We ate in the Mexican restaurant twice with the same waiter who seemed very apathetic the whole time. There is definitely a difference in service and it is not even across the board which was unfortunate. Cleaning staff were great and I like the room.

    Jun 14, 2019
  • 1.0 star tripadvisor rating
    will never go back there

    the service was terrible, the drinks were weak as kool-aide , even after the gold band upgrade. we waited 2 hours at the snack tables and never was served and after we went and found a server and placed our order never received our food. the entertainment was lame. nothing exiting and only a one hour show every night was boring. it was the same show just a different theme.

    Jun 12, 2019
  • 3.0 star tripadvisor rating
    Relaxing week by the Pool

    Our daughter gifted us a week at Reef Coco Beach and we loved the small size and location.We are a middle age couple just looking to relax. The staff are wonderful, gracious, and friendly. Especially the buffet and bar staff no matter how busy. I enjoyed every meal in every restaurant (salmon/Italian and hibachi/Japanese) my husband was a little pickier, but there are so many options it's not hard to fill up. And you're close enough to walk downtown for dining and shopping. The beach is wide for that area, however, the seaweed or dead vegetation which is washing in from the south is very bad this year. they rake daily but it does start to pile up and have an odor. The small activity crew do their best with what they are given. They really were fun and entertaining, low pressure if you'd rather sit back and cheer. Vanessa was the sweetest! The rooms were adequate and if not housekeeping would gladly assist in whatever was needed. All rooms have a balcony view of the pool and gardens.I believe this is an older resort that would benefit from some upgrades (bathrooms and softer mattress) but it is still beautiful and one of their best assets is the staff.

    Jun 12, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see applevacations.com/faq), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats or A320-186 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Sunwing Airlines: PC 19-090, B737-800-189 seats; Swift Air: PC 18-229, B737-400-150 seats/PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats/PC 19-094, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 62519