Hotel Overview

Kids Concierge Exclusive: Apple Vacationers receive some amazing family-friendly exclusive amenities through the Kids' Concierge Program, including a welcome drink at check-in, an in-room Karisma Kids' Camp, in-room movie night and game night, cookies in the room, a cooking class, and face painting at the kids' club! 


The Kids Concierge is an Apple Exclusive! Booking and travel is valid thru December 31, 2019. Please visit the kids club or the concierge on arrival to arrange your exclusive amenities. 


Located just 10 minutes from charming Playa del Carmen, Azul Beach The Fives Playa del Carmen is noted for enormous suites designed for families and friends with up to three bedrooms with rooftop decks. This 360-suite hotel offers the renowned Gourmet Inclusive® concept. 


Your Gourmet Inclusive® vacation starts the moment you enter this vacation resort. You will be pampered with gourmet services and amenities such as beach butlers, concierge, turn-down, 24-hour room service, premium beverages, gourmet cuisine and genuine Mexican hospitality every moment of your stay. Experience luxuries such as a fresh fish market, where you can choose from a fisherman's catch of the day to be prepared by the chef for your lunch, a beach paella party, beach picnics, genuine Italian, Mexican, Asian, Grill and even Gourmet bites to satiate the palate between meals. 


Check out Azulitos Play House! Children can play in a room designed by Fisher-Price, and get active on the My Gym equipment. There are special programs designed for children from 6 months to 12 years old. Activity rooms such as the Arts & Crafts Room, Interactive Game Room and Doll Room span the interests of all the younger guests. Children 4 to 12 years old will love the kid's pool, playground and beach games. 


Enter the tranquility zone at the 15,574-square-foot Vassa Spa overlooking a serene cenote in the mangroves. You can also have a massage in the beach, by the ocean's edge or in your suite (fee).

Location

Riviera Maya - Beach
Cancun, Mexico (CUN) : 30 miles

Property Information

Year Built: 2008
Floors: 3
Total rooms: 524

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating Based on 11074 reviews
  • 5.0 star tripadvisor rating
    Koh Thai

    Amazing food from the starters to the deserts. Service was great, special mention to Dario Lopez & Julian Rincon for making our night special. We had the chicken meat balls and spring rolls for the starter Banana chicken curry with sweet potatoes and a spicy chicken curry All thumbs up

    Jun 02, 2019
  • 5.0 star tripadvisor rating
    Martin and Javier

    Martin is the best server I ever had. He understood our needs and offered us the best food and service ever. I am vegetarian and he made sure my needs were met. Very pleasant and efficient . I give him 5 star.

    Jun 02, 2019
  • 5.0 star tripadvisor rating
    Good experience

    Madin Mendez and Javier and Cancjé at Koh thai gave us amazing service and were super energetic and it was an over all great experience. Food was awesome, the spicy things were great and so were the appetizers!! Make sure to check it out!

    Jun 02, 2019
  • 5.0 star tripadvisor rating
    Hotel, food, AMAZING

    We had an amazing visit, we went to the hotel and had amazing time at Koh Thai! Martin Mendez and Javier Canché were serving us and they were so fantastic. I would come again, absolutely!! It was so fantastic, the food was great!

    Jun 02, 2019
  • 5.0 star tripadvisor rating
    Fantastic Stay!

    The best part of our stay was definitely the bartenders - Jimmy and Luis! Everyone was very nice and helpful. This all-inclusive resort has plenty of food options and activities for anyone to do. Would definitely come back.

    Jun 02, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see applevacations.com/faq), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats/PC 18-227, A320-186 seats; Icelandair: PC 18-232, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/Miami Air operated by TUI Air Belgium N.V.: PC 18-250, B737-800-180 seats; Swift Air: PC 18-229, B737-400-150 seats; Viva Aerobus PC 18-228, A320-180 seats/PC 18-254, A320-180 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 D22819