Hotel Overview

Apple Vacations Exceptional Values - valid throughout 2020!

Apple Leisure Group Exclusive: VIP Two Bedroom Resort Residence and Three Bedroom Resort Residence Room Categories. 

Kids Concierge Exclusive: Apple Vacationers receive some amazing family-friendly exclusive amenities through the Kids' Concierge Program, including a welcome drink at check-in, an in-room Karisma Kids' Camp, in-room movie night and game night, cookies in the room, a cooking class, and face painting at the kids' club! 

Located just 10 minutes from charming Playa del Carmen, Azul Beach The Fives Playa del Carmen is noted for enormous suites designed for families and friends with up to three bedrooms with rooftop decks. This 360-suite hotel offers the renowned Gourmet Inclusive® concept. 

Your Gourmet Inclusive® vacation starts the moment you enter this vacation resort. You will be pampered with gourmet services and amenities such as beach butlers, concierge, turn-down, 24-hour room service, premium beverages, gourmet cuisine and genuine Mexican hospitality every moment of your stay. Experience luxuries such as a fresh fish market, where you can choose from a fisherman's catch of the day to be prepared by the chef for your lunch, a beach paella party, beach picnics, genuine Italian, Mexican, Asian, Grill and even Gourmet bites to satiate the palate between meals. 

Check out Azulitos Play House! Children can play in a room designed by Fisher-Price, and get active on the My Gym equipment. There are special programs designed for children from 6 months to 12 years old. Activity rooms such as the Arts & Crafts Room, Interactive Game Room and Doll Room span the interests of all the younger guests. Children 4 to 12 years old will love the kid's pool, playground and beach games. 

Enter the tranquility zone at the 15,574-square-foot Vassa Spa overlooking a serene cenote in the mangroves. You can also have a massage in the beach, by the ocean's edge or in your suite (fee).


Location

Riviera Maya - Beach
Cancun, Mexico (CUN) : 30 miles

Property Information

Year Built: 2008
Floors: 3
Total rooms: 524

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating 13026 reviews
  • 2.0 star tripadvisor rating
    Great and Bad

    Still here. The restaurants are amazing. The rooms are subpar. My sister got married and we had the “bridal room” in her room. We had to pay for extra bottles of champagne but could get 12 glasses of champagne for free. Very disappointed In the five star resort experience. House keeping wouldn’t help us either would the front desk. Made us feel like her wedding wasn’t special and made the day stressful. The boys had so many bottles and we had to make trips to the poo and they made us feel stupid. The concierge was amazing though. Made us feel better.

    Nov 12, 2019
  • 3.0 star tripadvisor rating
    Girl’s trip

    Martin Ricardo Javier Jack and Laura the hostess were the most amazing servers I have ever met here at the hotel experience was pleasant fun and the service was quick and absolutely above and beyond my expectations. I highly recommend going

    Nov 12, 2019
  • 5.0 star tripadvisor rating
    Beautiful beach vacation

    Great week in at the fives. Very enjoyable. Awesome diner at the tai restaurant. Our waiter was Martin who is very friendly and gave us good recommendation for dishes to try. A must eat experience. Chef is Otoniel Ricardo Jsvier. 👍🏻👍🏻

    Nov 12, 2019
  • 5.0 star tripadvisor rating
    Kho thai restaurant

    Amazing food at the kho thai restaurant Our server Miguel Chan was amazing, brought us some awesome frozen blue shots, I am not a tequila person but oh man it was amazing. The curried apples were a strange sight but again it was amazing. Like grandma's warm apple pie

    Nov 12, 2019
  • 5.0 star tripadvisor rating
    Koh Thai Miguel chan- jack server ,chef Carlos rogelio manager laura veronica.

    Very good food great service definitely spicy the tapioca was a very good dessert the spicy clams were not as spicy as expected but still very tasteful and last but not least the server brought us a blue tequila shot that I'm not sure what it was but I don't like tequila and its was very good

    Nov 12, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air: PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 102319