Hotel Overview

Fronting an expansive stretch of white-sand beach, families, golf-lovers, honeymooners and destination wedding parties alike are treated to rock star amenities including 11 refreshing pools featuring swim-up bars and water slides; luxurious spa treatments; an 18-hole, Jack Nicklaus-designed golf course; a Las Vegas-style casino; a wide variety of dining options including 9 dining venues and various bars. 24-hour room service is also available; Plush accommodations complete with incredible vistas, a double hydro spa tub and the exclusive Sleep Like a Rock beddings®. True to Hard Rock form, the resort also boasts an extensive collection of signature rock memorabilia from both international and local artists, while couples looking to tie the knot in style will enjoy dream come true wedding services including indoor and outdoor ceremony and reception locations and a professional team of culinary and event planning experts. Distinctive and unique, this polished haven is an oasis for sunshine and fun.

Location

Punta Cana - Beach
Punta Cana, Dominican Republic (PUJ) : 18 miles

Property Information

Year Built: 2009
Accessible rooms: 14
Floors: 3
Total rooms: 1775

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Hotel Details

Dining

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Amenities

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Activities

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Hotel Advisories

Advisory Rock Star Suite cancellation policy for any bookings travelling over (22 Dec 18 - 20 Dec 20): Cancellations received within 30 to 15 days of arrival for stays between 1 - 3 nights will be charged a penalty of 3 nights of the total hotel cost. For stays for 4 nights and over there will be a 90% penalty charge of the total hotel cost. Cancellations received within 14 days of arrival will be charged 100% of the total hotel cost.
Advisory Christmas hotel cancellation policy (except where the Rock Star Suite cancellation policy applies) for any bookings travelling over (26 Dec 19 - 31 Dec 19): Cancellations received within 45 days of arrival will be charged 100% of the total hotel cost.
Advisory Hotel cancellation policy (except where the Rock Star Suite cancellation policy applies) for any bookings travelling over (13 Feb 20 - 17 Feb 20): Cancellations received within 30 to 15 days of arrival for stays between 1 - 2 nights will be charged a penalty of 2 nights of the total hotel cost. For stays for 3 nights and over there will be a 90% penalty charge of the total hotel cost. Cancellations received within 14 days of arrival will be charged 100% of the total hotel cost.
Advisory Hotel cancellation policy (except where the Rock Star Suite cancellation policy applies) for any bookings travelling over (8 Apr 20 - 11 Apr 20): Cancellations received within 30 to 15 days of arrival for stays between 1 - 2 nights will be charged a penalty of 2 nights of the total hotel cost. For stays for 3 nights and over there will be a 90% penalty charge of the total hotel cost. Cancellations received within 14 days of arrival will be charged 100% of the total hotel cost.
Advisory Hard Rock Hotel & Casino Punta Cana has recently advised an update to the future waterpark addition. The location of this project is near the tennis court area and secluded in the back corner of the resort. This area is blocked off and does affect guests' experience or restrict access to any existing areas of the property. Work hours are limited to 8am to 6pm daily. Please note that renovation dates and times are subject to change at any time without prior notification.
Advisory Hard Rock Punta has announced that Market Restaurant will be closed for remodeling. Zen and Ciao restaurants remain open for breakfast and several other restaurants remain open for lunch and dinner on their regular schedules. Please note renovation dates are subject to change at any time without prior notification.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:

Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 


Convention Policy:

Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.


Hotel Spring Break Policy: 

This hotel cannot guarantee a spring break-free environment.


Transfer Policy:

A price may display when children stay free, if your vacation includes transfer to your hotel.


General Information:

Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 31266 reviews
  • 5.0 star tripadvisor rating
    Amazing stay and service

    I always receive good service when I stay at this hotel. However, I believe it’s good to recognize people when they continue to provide exceptional service. Jesus (host) has always been friendly and taken care of any issues. I appreciate his communication and follow through which provided me the freedom to not feel as though I had to sit and wait. I also can’t say enough about Avila who assisted us at Ciao restaurant. Super friendly, and has the ability to make your table feel as though it’s the only one in the room. So to Jesus and Avila, Well done my friend and Thank you!

    Dec 10, 2019
  • 4.0 star tripadvisor rating
    Lots to do!

    HUGE property with LOTS going on. The shuttles are very helpful with getting around, although you have a wait a little bit sometimes. The beach was amazing, along with the SPA! The hydro therapy was one of the best i have had at any resort. The service and people were very attentive and happy to have us! The casino was the best in the dominican for sure. All the rooms have a hot tub which is sweet - along with the 24 hour room service!

    Dec 10, 2019
  • 5.0 star tripadvisor rating
    Yet another amazing stay at Hard Rock Punta Cana...

    We come to Dominican Republic once a month and have stayed at many locations but Hard Rock remains our favorite. If you have the opportunity it's definately worth it to purchase the 1 Bedroom Presidential Suite that comes with a personal butler. Every time we go we request "Jesus" as he does an amazing job. He set up spa appointments, got us our own golf cart, set up dinner reservations, made recomendations around town, and was just overall always just one message away on whatsapp. I highly recommend spending the extra couple hundred dollars as this room and in your booking notes just request Jesus. While you're there you'll most likely try out the italian restaurant "Ciao" of which "Avila" is one of the managers. He's another great guy to know that will go out of his way to make sure you and your guests have a great time. Enjoy your trip!

    Dec 10, 2019
  • 5.0 star tripadvisor rating
    THE REAL ALL INCLUSIVE EXPERIENCE! Felt like home... But with a lot more!

    What I loved the most about HRHC is how they take care of each individual with passion and dedication. Usually in large hotels it's quite difficult to maintain a high level of customer service but I've been positively surprised by the level of attention and eye for detail here. Whether it was the food, the facilities, the room or the night entertainment everything was organized perfectly. I was at Hard Rock as a contestant for Miss Multiverse 2019 and during my stay I had the chance to try all the activities and restaurants so in this review I will share my opinion about all of them. THE REAL ALL INCLUSIVE EXPERIENCE Hard Rock Hotel is an all-inclusive resort where I can say the experience is absolutely phenomenal! What surprised me the most is that compared to other resorts where I've stayed in the past, they offer ALL INCLUSIVE even on fine wine and premium brand of liquor which is not common. Also with 9 restaurants open every day you have a great choice and ALL INCLUSIVE not only for buffet but for "a la carte" menu as well! This is definitely one of the things that I loved the most about this hotel. Special tips: all the restaurants are very good but Los Gallos (Mexican) and Zen (Japanese) are absolutely a must! Especially Zen where the chefs are cooking sushi right at the table and entertaining you with a spectacular show! ROOMS All the rooms are very large, the bed is incredibly comfortable and there was a jacuzzi in my room! Also they offer 24 hours room service with a full menu and the mini bar is ALL INCLUSIVE too! Tip: I recommend you order breakfast at least one day and have it while taking a bath in the jacuzzi, it was so funny and relaxing! FACILITIES AND ENTERTAINMENT The Hotel offers many different pools (some are for adults only) where you can enjoy the sun and also take drinks at the bar or even order lunch. At the central pool there are activities every day such as karaoke, yoga classes, fitness activities, funny games and exciting challenges with prizes! Once a week the central pool turns into a club for the foam party and that was such a great event! You will never get bored at Hard Rock Hotel, even in the evening after dinner there is live music at the bar, a cocktail lounge with karaoke and also a club inside the casino! Special tips: definitely check out the gym if you are into sports, it's very big and offers classes every day with instructors. At night walk around the hotel and most likely you will meet singers, actors and other stars that often come visit Hard Rock Hotel! In conclusion, I believe Hard Rock Hotel & Casino Punta Cana is definitely the real ALL INCLUSIVE 5 STARS experience. The quality of the service, their friendly staff, the facilities and all the things to do here are absolutely worth the trip. Highly recommend for anyone who is looking for a complete vacation where you can choose to relax or to have fun, but definitely you will never get bored. Absolutely wonderful.

    Dec 09, 2019
  • 5.0 star tripadvisor rating
    My experience with these great people

    I would like to thank my man Denis “daddy yankee” and Piña for making this trip so much fun !!! Andabamos desacataoooo y le bajamos con trenzas a todo aquello. Definately my best vacation on 2019 and these guys made it better . I will definately be back asap !!! I love my dominican brothers and their culture , that bottle of mama juana is ready pa la pelea jajajajaja Dios los bendiga mis hermanos y caminen con la frente en alto q ustedes son de los buenos . 10/10 for this hotel u will not he disappointed.

    Dec 09, 2019

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319