General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
WiFi Policy - The hotel charges a small fee for guests using WiFi in their rooms and will allow them to connect a maximum of two (2) devices per room or per code to the internet. WiFi will remain free and open in the Sunscape Splash Lobby.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating7776 reviews
I Love this place
Not my first time to this beautiful resort as well as not the first time getting some great service from the wonderful and friendly staff. And just about anything you need Shakeelah - concierge is your girl. 👍🏾
Hello Travelers!!! This was our first trip to Montego Bay and the resort we chose let us down!!! The photos from the website were truly deceiving from the actual property! Very outdated, our bed was super uncomfortable. We stayed on the splash side after being offered a upgrade to the cove side for a substantial amount we declined due to it only being a few differences and we still shared the same resort amenities. The hot tub was cold for Our whole 5 day trip! Pools and pool chairs could use a lot of cleaning and updating!! The cups used to drink mixed drinks and soft drinks were horrible!!! They were cracked and dingy looking!! Our housekeeping staff would knock twice and just run in the room. I’m like wait a minute let me respond. The Windows Buffet was a disaster, not a good variety of Caribbean cuisines and very bland tasting. I can honestly say the entertainment staff were exceptional.. they made the experience great! The resort beaches were ok... nothing great! Before you spend your hard earned money for rest and relaxation please check out some of the other resorts in the area and spend extra money for better accommodations. This place needs a major overhaul.. Beware!!!!
Soon as I got there I wanted to go home NO LIE! We waited 4 hours in the lobby for our room.Sorry to say but this place was sooooo gross! Everything was awful the food was the worst! They had only 2 restaurants which weren't even good and sometimes our food was bought cold to us. The buffet was so horrible we couldn’t even eat there. And the grill spot sucked too, fries were always cold and the hamburgers tasted nasty. The beach water was so dirty we couldn’t even go in & the pools weren’t clean either. The chairs at the beach were dirty and nasty didn’t even want to lay on them.
Great Birthday weekend experience
Had an excellent time. As per usual the first person Juelle (my 5 yrs old daughter) asks for is Shanice from Concierge. Shanice is brilliant at what she does. She is one of the reason we keep coming back to Sunscape. Thank you Shanice!!! Mr Javid Brown (Resident Manager) has been remarkably extraordinary. He ensured that I had a memorable birthday weekend experience. Nuff Respect Mr.Brown!!! This stay at Sunscape is another that we have throughly enjoyed and we will continue to come back.
I must say above all the entertainment staff stood out! Tasheka, toni ann, marsha, jahanne were awesome. They made sure i was entertained and i enjoyed my stay. The food and drinks were ok but kudos to the ent girls!
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319