General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
WiFi Policy: Sunscape Splash charges a small fee for guests using WiFi in their rooms and will allow them to connect a maximum of two (2) devices per room or per code to the internet. WiFi will remain free and open in the Sunscape Splash Lobby.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 7571 reviews
I must admit after reading all the reviews on here I was very scared and regretted booking this hotel, DONT BELIEVE EVERYTHING YOU READ, On arrival we was greeted, the check in was fast and our bags was taken to the room, we was greeted with a drink and refresher towels, The rooms was very clean, and cleaned daily may I add, not once was I asked for a tip or did anyone hang around for a tip, but staff was very grateful when We did tip, There was always clean beach towels, One side of the hotel is mainly for children and the other side for adults, although children are welcome in one of the pools adult side.. which is fair right! Staff are working day and night cleaning which is fantastic to see, Staff are happy and really make you feel welcome, The beach is steps away from the hotel (private beach) the beach is very beautiful but me personally only went snorkelling in there once due to the amount of jellyfish, but this is everywhere, Trips- Scuba diving is amazing deep sea, the instructor really takes care of you, so that’s a must, The bob Marley and Dunn’s river trip is a long day out with travelling I’d say a totally of 4hours driving but the trip was fun, Dunn’s river was one of the highlights for me, the video it all for the price of $40 and take many photos so it’s well worth it, Ricks cafe is ace, we went there on a party boat which was amazing and such fun, snorkelling again deep sea, and yes I managed the cliff dive, which was scary LOL Food I had no complaints at all, their was something for everyone, and no upset tummy, there is a 24hr cafe for light snacks, and ice creams for the kiddies, We came to sun splash for my 6th wedding anniversary and sun splash made us champagne breakfast in bed to celebrate, so a big thank you for that, Downfalls- and the only one I have is entertainment, although I was ready for bed personally at 9pm each night LOL but entertainment is something the hotel is slacking, they have a live band which was fab, bouncy castles for the children and candy floss on the evenings, a film on the beach for couples or families, but that’s about it, oh and a night club that’s open after 10pm but they do need a bit more entertainment, US dollars is more welcome then Jamaican dollars, but there are machines to change your money too, Overall my stay here was delightful, fun, well just lovely, I had no problems issues or concerns, people who moan about there stay here well are just moaners, Hope this helps all Love Claire and Christopher Thank you sun splash and we’ll see you all again next year (with the children this time LOL) xx
We decided to travel to Jamaica for my birthday as most people say you get what you paid for the price is very good but the service need Improvement and so do the hotel need a lot of updating the people are very friendly but some of the staff will wait around to get a tips which become very annoying at times . It should be a all exclusive plus tips
I really, really enjoyed my trip here! The food was sooooooo good for resort food! Our room was clean and the hotel staff was attentive whenever we needed them! There are so many places to access the water from the pool to small areas on the beach! Great family atmosphere, but you don't have to have kids. I am definitely coming back soon! Also, very close to the airport!
It was an Amazing Experience
It was amazing and while being there Javon and Brittania made it an even better and worth the while experience. Brittania, made me laugh and would help me when I needed it and when my cousin was at the bar I would go right down beside her and conversate with brittania and we also took pictures together so I would always remember the amazing memories she brought to my family and I.
Brian from the Front desk was very helpful and nice, he provided the best service to make sure I have a good time here at Sunscape Splash MoBay. My stay was great Brian would call to check if everything was okay. Best service from Brian at the front desk.