Free Symbolic Weddings: Receive the Sunscape Sun Kissed Wedding Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See applevacations.com/weddings-honeymoons.
Honeymoon: Receive the Sunscape Sweet Escape Honeymoon Package complimentary. This honeymoon package is complimentary when you book the Honeymoon Junior Suite with Jacuzzi or higher for a minimum of 7 nights (restrictions apply*).
Family: Two kids 12 & under Stay, Play & Eat Free during select dates.
*Please request your honeymoon or anniversary package at time of booking. Not available during Christmas and New Year's Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Sun Kissed Wedding Package to receive both complimentary. To receive the package complimentary it is only applicable to couples staying within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
***Important Information For Our Guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Customer Ratings & Reviews
TripAdvisor Traveler Rating3302 reviews
Sunscape never disappoints
Two years ago, we stayed at the Cozumel Secrets, and had a few buffet lunches at the Sunscape, and were impressed. Then in Jan 2018 we stayed at the Sunscape, Curacao and really enjoyed everything. So, when we were looking to go to Cozumel again (3rd time) for some diving and spa, we definitely wanted to stay at Sunscape Sabor Cozumel. We were very impressed with everything Food - the buffet was very good with lots of choices. The 3 restaurants (Italian, Mexican, Western) were all very good with quite a bit of items to pick from. Spa - My wife enjoyed the spa, and wants to strongly mention Marianna, and Catalina, who both treated my wife extremely well. Room - We stayed in the Honeymoon King suite (#3321). It's large oceanfront suite which had a wrap around deck, comfortable bed, and lots of space to unpack. It cost a bit more, but we feel it was worth it. Grounds - We noticed there were lots of small projects going on, and lots of workers cleaning and keeping everything very tidy. We were impressed with the grounds, and beach. Reception - every single person with spoke to at the reception, or in the resort were friendly and very happy to help. Sales lunch - Part of the Sunscape / Secrets (AM Resorts) approach is to try sell you a membership, not a time share. So, they offered us $US 300 resort credits if we met with their sales reps over lunch, which will only take 90 minutes. We were not interested in purchasing a membership, but for the credits, why not. We had the lunch at the Secrets buffet, which was nice, then went to the sales area (near the Sunscape buffet), where they tried to sell us some "amazing" future trip discounts for a fee. In short, the sales persons were not high pressured, and quite professional. We did not purchase mainly because when you boil the numbers down, all you are doing is prepaying for future AM Resort stays / discounts. But, if you purchase a membership, you are forced to go to AM Resorts on every future trip you may want to take. My wife and I are not interested in prepaying for future discounts, and we always want to decide where to vacation because of the destination we want to try, not because AM Resort may (or may not) have a resort to go to. I must admit though, I did have some fun haggling with the salespersons. Summary - The diving at Cozumel is amazing, but now we've been there 3 times in 4 years, so we are going to explore other parts of the world before we go back to Cozumel again.
Mostly friendly staff, but deplorable accommodations
I can't believe this place has 4 stars. There is nothing 4 starish about Sunscape Sabor Cozumel. I booked 2 nights here to support my husband at an Ironman event in Cozumel. Unfortunately I missed the race discount which was a third of what I paid per night for the most despicable rooms ever! I changed rooms twice hoping that it would get better and finally gave up. Slept in my clothes and forced myself to shower in the disgusting bathroom. The majority of the staff was friendly, but the front desk staff was totally clueless and useless. My daughter, who was traveling with me, works in hospitality management for Hilton properties. She was totally taken back by their lack of resolutions for their guests. I could have stayed on Chicago's Magnificent mile for what I paid per night at this hell hole. Don't be fooled by those photos. The outside looks sooooo much better than the inside of those room which smell like mold with dirty broken down furniture. I could go on and on. Just proceed with caution. If you're used to outdoor camping...you should be fine.
Loved the water sports.
I chose the Sunscape Sabor based on its location, and the reviews I had read regarding snorkeling directly from its beach, and I wasn’t disappointed. I loved the convenience of snorkeling from the beach and went out a couple times each day. There’s a wide variety of sea life, and I saw more fish each time I went out. I also used the Stand-Up-Paddle boards every day, and they have kayaks and Hobie Cats too. There are two bars on the beach, and I never had to wait more than a minute or two for a drink. I loved the dinner options, especially the Italian and Mexican restaurants. All the staff was great (e.g. bartenders. activities, housekeeping). The only down side of this resort are the mosquitos. The resort provides bug repellant, and we bought Off, but we still got numerous bites. I’m suspect all Cozumel resorts deal with mosquitos, so this really isn’t a Sunscape Sabor issue.
Friendly Staff - horrible accomodations
We have stayed at this hotel three times and each time we have been upgraded to their so called "Villas". They are outdated as well but the better of two evils. The standard rooms are horrible, outdated and dirty. Fixtures do not work and drawers are broken. The first time we stayed, we were told that the rooms were being renovated - that was two years. I kept going back because they have a friendly staff - although the only restaurant to eat at is El Patio (Mario is outstanding, he is the best thing about the resort) The other two restaurants have horrible food. I wish I could stay that we would go back but the awful rooms are just not worth the money.
We would rate this hotel as a 2-Star. It has absolutely nothing major to offer! The selection of food was poor, as was its quality. When we arrived, we had to change our suite as it was AWFUL in every sense of the word! The second suite was much better as it had an exceptionally beautiful overlook of the sea, separate living room and bedroom, as well as Jacuzzi that was located in a secluded area "away from the eyes" of other guests. What made our stay pleasant was Antonio! We will return to this island, hopefully next year, only due to his kindness, great customer service, honesty and sincerity. Great customer service and sincerity we also experienced from Miguel at the Fantasy Travel kiosk at the hotel!
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319