Free Symbolic Weddings: Receive the Sunscape Sun Kissed Wedding Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply.
Honeymoon: Receive the Sunscape Sweet Escape Honeymoon Package complimentary. This honeymoon package is complimentary when you book the Honeymoon Junior Suite with Jacuzzi or higher for a minimum of 7 nights (restrictions apply*).
Family: Two kids 12 & under Stay, Play & Eat Free during select dates.
*Please request your honeymoon or anniversary package at time of booking. Not available during Christmas and New Year's Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Sun Kissed Wedding Package to receive both complimentary. To receive the package complimentary it is only applicable to couples staying within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price.
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
***Important Information For Our Guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 3197 reviews
Not everything was great
We (family with two Teenagers 13/15) stayed 7 days at the Sunscape Sabor Hotel. The rooms are basic and you need luck to get a room where everything works. We had to change 3 times till we got a room where everything is fine. However the Hotel staff was always very friendly and tried to fix issues swiftly. The beds are on the harder side however we had good sleeps. Restaurants: The Hotel has 4 Restaurants which we all tried out. Da Mario: Pizza is better than the Pasta; do not forget to order a starter as the Pizzas are on the smaller side (but good) El Patio: very nice Mexican restaurant with great food. The fish filet (grouper) is definitely something you have to try out. Sunny side Grill: Very nice as well and for us the place to go for lunch (try the Chicken Sandwich) and also for Dinner a nice alternative when you want something different than mexican food. Portofino: OK for breakfast however not to recommend for Lunch or Dinner. The food at the buffet was mostly overcooked and not nice presented. Compare to the other restaurants unfortunately a big disappointment... Beach Bars: Nice drinks with ok staff (not all are friendly; however we always got our drinks) during rush hour bring your own glass as a proper cleaning of the cups/glasses cannot be guarantied. Overall: If you pay the right price (we paid approx. 115 USD per room in July) this is a place to go however I would rate it to as a max. 3* Hotel.
This was the first trip to Cozumel. I booked king suite tropical top floor 3633. The room was very comfortable, cold a/c too. Lunch and dinner at the Sunny side grill were always great! Breakfast at the Portofino Buffet was limited: no bacon, bananas and churros! The beach was awesome, NO seaweed, no waves or tide change so flat, there are rocks when you get in the water. The ocean front rooms are like 40 feet from the surf :) There are two beach bars and service was very good. Nothing fancy, no room service but a solid resort that gave all I needed for a last minute quick getaway. I was a solo traveler and got this booked for $100 nt. I think that was a vg deal.
Miguel Perez really made our stay at Sunscape a great one. During our stay in July, 2019 he helped arrange for a 3 hour taxi tour of the island. He talked to the driver and helped us set up a very fun afternoon. Miguel is really good at what he does. He is very caring and sincere in his work, making his customer service skills excellent. What a gem Sunscape has in Miguel Perez!
We had a wonderful time & felt so welcomed the whole week, especially by our friend Arbey from the entertainment team! He always sought us out to make sure we were having a great time, and even came the morning we left to say goodbye to us.
We stayed at Sunscape in July 2019. We had a fantastic junior suite in the San Francisco building. Wonderful view, corner room, with a huge balcony and Jacuzzi. The air conditioning worked great. We did have some ants in the bathroom, but they were quick to respond and come bring some spray. It is an island after all! Quiet pool was right outside the building. Great place to relax. We did wish that there had been pool side service for drinks as there is no swim up bar. The main pool is fun, but again, really no easy way to get drinks if you just want to stay in the pool. We had a blast at Tortugas with Alfredo, Mario, Rogelio, and Manuel. They were awesome serving the drinks at night! Lots of laughs and fun. Salvador in the outdoor restaurant was extremely helpful and nice to talk to. Our maid, Reyna, couldn't have been nicer! We talked daily and she went above and beyond to make sure our needs were met. The beach is rocky to enter, but water shoes worked just fine. The fish and snorkeling were just amazing. So many fish! We especially liked snorkeling out by the shark. We had a great time! The restaurants were good. Food was average. The Italian restaurant was our favorite. We did enjoy the outdoor restaurant due to it being open for late night snacks. The buffet was not fantastic, but we always found something to eat. We went downtown a few times and had a great time there also.