Hotel Overview

2019 Resort Added Values
Extra Value: Apple Leisure Group Exclusive: Free non-stop transfers.
Free Symbolic Weddings: Receive the Sunscape Sunkissed Wedding Package complimentary when booking a minimum of 7 nights in the required room category or higher. Restrictions apply - see applebeachbrides.com.
Honeymoon: Receive the Sunscape Sweet Escape Honeymoon Package complimentary when booking the minimum required room category or higher for a minimum of 7 nights (Restrictions apply**).
Family: Two kids 12 & under Stay, Play & Eat Free during select dates.
Nestled along a gorgeous stretch of golden beach in Banderas Bay is Sunscape Puerto Vallarta Resort & Spa. 

Perfect for families, couples, and singles, each guest can take advantage of an Unlimited-Fun® getaway, which includes luxurious guest rooms complete with balconies or patios, limitless buffet and a la carte dining with no reservations required, top-quality beverages, and more. And, no wristbands are required throughout the entire resort! 

Guests of all ages can take part in a variety of daily and nightly entertainment, including movies on the beach or terrace, tailgate parties for Monday night football, and x-game competitions. There are also two swimming pools and an assortment of watersports. Children ages 3-12 will enjoy the Explorer's Club for Kids, while teenagers ages 13-17 will have a great time at Core Teens Club. 

Also available is the fully-equipped fitness center, which offers a variety of equipment to keep you in shape during your vacation. For those who prefer group classes, there is also a separate room for yoga and aerobics. 

With so many things to do and see, your getaway to Sunscape Puerto Vallarta Resort & Spa is sure to be a memorable experience that lasts a lifetime! 

*Premium tee times and golf cart fees apply. Transportation to and from golf course not included. Additional fees and restrictions may apply. **Please request your honeymoon or anniversary package at time of booking. Not available during Christmas and New Years Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Sun Kissed Wedding Package to receive both complimentary. To receive the package complimentary it is only applicable to couples staying within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price.

Location

Puerto Vallarta
Puerto Vallarta International Airport (PVR) : 3 miles

Property Information

Total rooms: 340

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 star tripadvisor rating Based on 3147 reviews
  • 5.0 star tripadvisor rating
    Great resort and staff!

    I recently returned from a week vacation at Sunscape for a second time. The rooms, staff, and variety of food are fantastic! The entertainment staff are awesome they go above and beyond to make sure each guest has an incredible time! There is always a new and exciting activity to take part in each day and the night shows are a good way to end of the busy day! Daniel and Martin were exceptionally attentive to make sure I had a blast and joined in on all the fun filled activities they planned each day! From the early mornings to the late nights they were always so cheerful and full of energy! They truly made my trip memorable yet again! Looking forward to my next visit very soon! Thanks again Sunscape!

    Aug 11, 2019
  • 5.0 star tripadvisor rating
    Amazing family vacation!

    Our family believes in getting together once a year and making fun memories. This year we had a huge help from ALL employees if Sunscape Puerto Vallarta. Beautiful family vacation at this amazing resort surrounded with friendliest people working and making sure that we had vacation of our dreams. Our family was welcomed morning and night with smiles and welcoming faces. Cirilo was first to welcome all of us in International restaurant and after 7 days, on the end of our stay we all got huge hug from him. We sure felt as we are leaving family behind Us. We couldnt say enough how thankfull we were to Jose Ivis Aguleir, Adrian, Antelmo, Celestino, Gabino, Ahilyn making our family vacation great this year. Gaby at front desk helped so much, even learned few words of our language. Entertainment rocked with all activities , Lalo made sure to keep us moving practicing Water aerobic with great sense of humor, awesome girl in charge of Zumba made it all that much fun. Daniel made pattle boarding and kayaking FUN! Jullicia made sure that we fell in love with them. We become VIP members just to make sure that we will be back and by the way VIP lounge was awesome with top shelf drinks and AC area with computers. We got treated as royalty with amazing massages by the Ocean for whole family. Our massus ladies were very good. Just amazing expiriance with so much to do around including City Tours and zip lining. This was our first time in Purrto Vallarta but we know we will be back.

    Aug 07, 2019
  • 2.0 star tripadvisor rating
    Not as advertised. Treated poorly.

    * We had three rooms - we asked prior to arrival to be together. Even same floor. We were denied the request at check in. We were all on different floors. - later we found out there we empty rooms on the same floor. Frustrating. * the toilet broke twice in one of the rooms. 1 st time took 4 hours to have someone arrive to repair. 2nd time took 4 calls and two visits to front desk and over 12 hours for someone to arrive to fix it. * two of the three rooms had only one of the two faucets working, the other one was broken. * two of the three rooms did not have a functioning telephone to call front desk (made the toilet issue difficult having to run up 4 flights of stairs { to our other room }to make a call) * non of our mini fridges were ever re stocked during our entire stay. We were there for 8 days. We were told many different reasons for not restocking. We were told it would occur every other day, then only twice a week. Either way; it should have been re stocked. It wasn’t. * Because we had no water in our mini fridge we asked for it at night as we returned to our rooms. The bar man would complain “ more water?” And give us the warm water in the case sitting on the floor. The next person who walked up to him asked for water also, he gave them theirs from a the fridge/cooler. This was terribly upsetting. We noticed it happen again so the following night we asked for “cold water”. Thinking it was perhaps just in the wording of our request. He said there isn’t any cold, and handed us a warm one again. Not acceptable. * the food selection was horrible. There was one decent restaurant and you had to get fully dressed in pants (for males, can be a dress for females). No open toed shoes. The Tiki Taco was visited twice, the spanish coffee guy was nice but the rest of the staff were not so friendly. And the air conditioning was not working right. So a constant hum and vibration of your chair as you sat there sweating was part of the restaurant visit. The food was buffet style, and not great. The only other sit down was sunset grill. The food was just ok, hit or miss, depending on what you order. But it was in the buffet part of the restaurant and the buffet part was also going on, so it was Very very busy. Tons of kids yelling every night - Not an enjoyable atmosphere. Breakfast was a nightmare. Always a huge line up for the buffet. And the food is definitely not worth the wait. * This hotel has way too many children. There is no adult pool. I was told there was a child’s pool but they were clearly not in it. I have, and do travel with children, and I understand that it can also be challenging, but there was very little monitoring of the children and way too many very young kids floating around grabbing adults (not their own adults). One child got hurt and didn’t even know where her adult was. * evening entertainment was mediocre at best. They did play a movie on the beach a few nights. * Heavy rain that followed one of the night time lightening and thunder storms started pouring in two of our three rooms we had. The lower living area of the rooms started filling with water so we we called down with the one functioning telephone, we were told, “don’t worry it’ll eventually dry up”. We used towels to soak some of it up. It was a lot of water. They just didn’t care. * you have to pay for internet. And it is not cheap!!!! * there are also a lot little things that probably only irritated us/me because of all the big things. Eg; broken items in room. Closet doors, sliding door lock etc and repairs desperately needing done throughout the hotel. This hotel is rated as a four star on the Escapes website where it was booked from, it is not a 4 star hotel. This is the frustrating part. Booking and paying a price for a hotel that is sub-par.

    Aug 07, 2019
  • 4.0 star tripadvisor rating
    Great place, Great Staff!

    The resort itself was beautiful and the staff was exceptional. Especially, Xander, on the entertainment team, who when above and beyond! He did an excellent job keeping guests entertained. Overall, the whole entertainment team did an exceptional job including Eduardo and Marco. Overall, food was good and the rooms were alright. Food service was superb, and Miguel was a fantastic server. Great vacation, willing to come back!

    Aug 06, 2019
  • 4.0 star tripadvisor rating
    Pleasantly surprised by the level of service

    The Sunscape Puerto Vallarta is not the newest or fanciest resort I have ever stayed at but it has one of the highest standards of service. The staff does a great job keeping the place clean and pleasant for all the guests. They have a great attitude, do their work with a smile, and make you feel at home. A want to give a special shout-out to the waiters in the main restaurant: Cirilo, Mario, Celestino, and Gabino. Great job guys! Kudos to you for being excellent at what you do. Your work ethic is admirable.

    Aug 06, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see applevacations.com/faq), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats or A320-186 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Sunwing Airlines: PC 19-090, B737-800-189 seats; Swift Air: PC 18-229, B737-400-150 seats/PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats/PC 19-094, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 62519