Extra Value: Apple Leisure Group Exclusive: Free non-stop transfers.
Weddings: Free symbolic weddings. Receive the Sunscape Sun Kissed Wedding Package complimentary when booking the minimum required room category for a minimum 7 nights. Restrictions may apply. See applebeachbrides.com.
Honeymoon: Receive the Sunscape Sweet Escape Honeymoon Package complimentary when you book the Sun Club Garden Suite Ocean view or higher accommodations category for a minimum of 7 nights. (restrictions apply*)
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
WiFi Policy: WiFi is free and open in the Sunscape Cove Lobby and Sun Club rooms but with limited bytes.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 1864 reviews
Worse Vacation, I wish I could get my UVC days back
This property is the worse, there were a few staff that made the trip kinda better. First when we arrived we were confused where to go, as a UVC member I am use to being greeted upon my arrival, not here, it was a game of hide and seek, once we checked in, the system was very old, the lady at the front desk was actually looking through an accordion file to find our paper work, REALLY!, Our documents were not there so we had to wait. Once we checked in, I immediately wanted to take a shower, I got in, began the process of the shower, only to find a massive amount of hair on the shower wall. UGH, obviously not clean. I called the front desk, and they sent two individuals over to look, and they indicated that someone would be over. We went to dinner and explored the resort, came back around 11 pm....hair still in the shower. Called the front desk again, only to have a lady come and brush the hair off the wall....., went to bed, called for pillows, the same young lady who brushed the hair off the walls arrived at my door with an attitude as if I stole something from her, no "can I assist you with something else" later that night I went to use the bathroom, no toilet paper.... We booked two other rooms for our family members, we wanted them to have a good experience, we have bragged about UVC and the quality of the resorts, well, their rooms were equally as bad. Nadine our rep form UVC was awesome, she managed to upgrade our families rooms which was good. She was very nice dependable, she did everything above and beyond to assist, but this place is a dump. We had an awesome wait staff, he was very accommodating, he was a joy to be around his name was Jameel, Nadine and Jameel were the only two good things about this dump. Save your money and stay elsewhere. Oh, forgot to mention, the air conditioner was very loud...complained but nothing was done
Odain, Ted, and Mr Jones made the restaurant experience much more enjoyable. Claudia kept the room on point every night. Ricky the lobby bartender was fantastic. Just needs more restaurants to choose from.
a 3 star resort
resort needs to be upgraded. rooms are dated. food updated as well. they will also need to inspect the rooms, before the guest get there. a sort of check list if u will. there were things that did not work in the room. checking before hand could help alot..
Pros: Staff very polite Cons: Do not go to this resort. Montego Bay is wonderful but the resort was not up to standards. Lack of room and pool towels. Daily maid service was inconsistent. Some days received service other days they told us the maid was out that day so room was not cleaned. Inconsistency of drinks depending on the bar or the bartender. Nightly entertainment was poor and not worth seeing. Rooms were old and in need of a lot of renovation. Stay away from vacation club very pushy waste of time.
Awesome staff! Segway tour is a must
With all the mixed reviews online i didn’t know what to expect from this resort. I vacation at many all inclusive resorts so my expectations were pretty high. Upon arrival at the Sunscape cove i was a little disappointed at how bland and old the reception area looked, but i was determined to keep an open mind. Glad i did, we were greeted by our friendly butler ryan who gave us a tour of the place and escorted us to our 3 beach front rooms. 2 of the rooms were 1st level and the third was on the 2nd floor, which worked out well. The rooms were kind of small, but updated and clean. The food, entertainment, bars, and beach are all 4 star. The staff is what makes this resort worth the money. We met so many friendly staff members who were willing to stop and chat. This was the only resort I’ve been to where i felt like the tips were earned. As you can see by my photos my favorite staff members are the segway tour guys; Andre and his crew. They alone would be the only reason i would come back to this resort, otherwise i would opt to experience another one. Overall this hotel is worthy of its 4 star rating, but could easily fall to a 3 star if the service and friendly environment is not maintained. Thanks for reading. Enjoy your vacation.