Resort Details
- Agave Bar
Poolside bar
- Alltra VIP LoungeServing refreshments for club level guests
- At SunsetSavor Mediterranean flavors as you take in breathtaking sunset views over a serene blue lagoon.
- AzulBeach front buffet & Asian Cuisine serving local specialties by day and a la carte Asian cuisine at night.
- Brasas GrillEnjoy delicious cuts of meats and fresh seafood cooked on a BBQ and served poolside.
- Cafe MexicoCoffees, teas served daily
- Casa De Rosa
Authentic Mexico at its most delicious with warm hacienda décor and vibrant local flavor
- CravingsPastries, sweets, and other delicious dessert items
- Kaa Bar & LoungeLocated at the main lobby, featuring live music
- Las Olas BarBeach bar with Refreshing drinks by the ocean
- Sun Club LoungeServing refreshments for club level guests.
- The Dog HouseCatch this cart serving the hottest dogs and coolest drinks.
- Ventanas
Extensive buffet of impeccably prepared international cuisine
- ViaggioRustic cuisine of the Italian seaside
- 24-hour front desk
- Air conditioning
- Child programs†
- Children welcome
- Lounges/bars
- Restaurant
- Room service†
- Wi-Fi
† Fees may apply
- Pool
- Soccer field †
- Spa †Aura Spa
- VolleyballBeach volleyball
† Fees may apply
Guest Reviews from Apple Vacations Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
17267 reviews
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Nov 15, 2025Very relaxing!!
Gabriel was awesome. Perfect amount of pressure. Massage was very relaxing and enjoyable. The sound of the waves and the wind blowing while getting the massage was wonderful. Thank you, Gabriel!
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Nov 15, 2025
Wonderful
Fantastic time, wonderful staff, super friendly, great service at the pool from Ramiro. The entertainment team works over time … always something to do.
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Nov 15, 2025
Wish I did t have to leave
Ramiro l, sandy and the whole entertainment crew were awesome great week in Cancún. From the restaurants bar tenders and cleaning staff we had a really nice time
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Nov 14, 2025
Worth every penny!
I can’t say enough about this resort. Experience/service: Every staff member was super friendly and willing to see any request through. The level of consistent service was very welcoming and from the cleaning staff to the servers and bar tenders everyone was super inviting. They even went out of their way to decorate our bedroom for free to our surprise for our anniversary. Food: The food was great! Obviously your buffet staples that your average Joe eats were decent, but the real star of the show was anything that was very obviously hand prepared and fresh was sooooo good. The specialized restaurants were also great, especially the Italian restaurant. There’s tons of options for kids and adults alike, and we hardly had to wait at all to get food at any of the locations, besides a bit of a longer wait for the very popular Italian restaurant. We would always just go see how long the wait was on our way back up from the pool and usually by the time we were back down they would have room. Building/amentities: Our room was great. It was nice to always come to clean sheets and new towels. The free mini fridge of drinks was also surprisingly helpful and always being refilled. The a/c worked great and there was never really any noise problems. The activities and things happening around the house hotel were also super fun. Lots to do and see every day.
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Nov 14, 2025
Paradise at the Hyatt Sunscape in Cancun
Found this resort through Expedia and couldn’t be happier. The location, the ambience, the staff, the hospitality, the rooms and whole facility is amazing! Friendly staff like Jazmin was always there with a smile and offering service and suggestions. I booked two massages and one facial through her. Met some amazing new friends! The games and entertainment was so much fun! Everything was great! I can’t wait to return!
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed: Small Dogs Welcome
- Only for service dogs
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.