Hotel Overview

Apple Vacations Exceptional Values - valid now through 2020!
Complimentary upgrade to nonstop transfers.

Opening October, 2019. Looking for a family-friendly escape where everything is included? Look no further than Sunscape Akumal Beach Resort & Spa! Located in the heart of Riviera Maya, close to the historical areas of Tulum and Coba, this beautiful beachfront property offers Unlimited-Fun® for the entire family! 

Spend your days swimming at five pools, three of which are exclusive to Sun Club guests. If its relaxation you’re craving, pamper yourself at the Sunscape Spa by Pevonia®. And of course, you never have to worry about the kids while youre taking time for yourself, thanks to the supervised Explorers Club for Kids and Core Zone Teens Club! Non-motorized watersports, a water playground for kids, and a kids pool with swim-up bar make this your premier location for fun in the sun! 

Choose from eight gourmet dining options during your stay, all with no reservations required! Mexican, Mediterranean, Asian, Italian, and other amazing specialties are available, along with a 24-hour café that serves coffee, tea, snacks, and ice cream. 

Property Information

Year Built: 2019
Total rooms: 362

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Hotel Details

Dining

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Amenities

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Activities

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Hotel Advisories

Advisory This hotel does not accept Spring Breakers/Student Groups.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel

Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.

Hotel does not guaranteed bedding, It is on request based on availability.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3.5 177 reviews
  • 5.0 star tripadvisor rating
    One of our best

    We stayed between Jan 10 and 17. The resort is beautiful, the closest we have stayed to the ocean. The Sun Club Ocean front room was worth the upgrade. The staff were attentive and genuinely friendly. The only downside is the 90 minute drive from the airport. We would highly recommend this to families and those who want a quiet vacation. We never felt crowded or part of a huge mob. Great job Sunscape.

    Jan 17, 2020
  • 2.0 star tripadvisor rating
    Vacationers Beware!

    The resort billed itself as "remodeled" and "new" but it's a lie. The main rooms are located in buildings that look/feel/smell as if original to the resort's construction. Rooms are dated, upper floors (2 & 3) have no actual balcony, furniture is broken, AC is sporadic, room cleaning is marginal and the bathtub/shower is downright dangerous to ingress/egress. The only "new" to this place seems to be the adjacent recently-built condos, for which the resort has hired an aggressive and rude sales force to pitch their availability. The beach itself is pristine, but the water hides many large rocks that are downright dangerous given the unpredictable surf action that occurs in spite of the natural and man-made reef that exists further out from the shoreline. The food is marginal all the way around - little variety and less taste - even with several "restaurants" to choose from. Alcohol and other beverages are plentiful, but don't expect any wait staff to come to you on the beach - you get your own if you want it. If you're generous with your tips, you MIGHT get consistently good service for room cleaning or in the buffet, but no guarantee of it. Entertainment is more similar to an American-style nursing home for the elderly but without volume control. The sound/music is always at fever pitch and the terrible acoustics render words unintelligible. Frankly, your hometown high school talent shows are of better quality than the "shows" put on at the resort. One apparent bright spot - there is a kid's pool/area along with a child care room that is decked out in a pirate theme and seems to be a hit with the kids. I say "apparent" because I had to walk through the area each day to get to from the resort activities and my room - I had no kids with me. EVERYONE I spoke with during my 10 days there said the same thing - I'll never come back. And that's my sentiment as well. Spend your hard-earned vacation dollars somewhere else.

    Jan 16, 2020
  • 1.0 star tripadvisor rating
    Run as fast as you can!!!!

    This place is by far the worst resort I have ever stayed at. We paid $4,999.99 for my husband and I to stay in a "suite" for 7 days last week. Once we arrived, we were shuttled to a disgusting hovel of a room with a filthy toilet, rusty bathtub, broken television and phone with a cord that dropped constantly and disconnected our phone calls. The bed was disgusting, with stains (I cannot even say) on them. The room had not been cleaned. We spoke to the office, who asked for 90 minutes to inquire as to why we did not have a suite, as paid for. An hour or so later,they called and stipulated that they would need another 90 minutes to very. An hour or so again they called us and said that they would not have an answer for us until the next morning at 10:00 a.m. We were exhausted as it was late evening, so we slept in our clothes on top of the bed. We were also told that we were not entitled to a "suite" because we had booked with "Sian Ka'an" before it became Sunscape. Needless, to say we were never contacted by anyone. We waited until 3:00 p.m. for an answer, which was not forthcoming. At this point we called Air Transat who transferred us to another hotel, at a cost to us of an additional $1,200.00. This holiday was an utter failure.

    Jan 16, 2020
  • 5.0 star tripadvisor rating
    Great resort

    We were a little concerned about this resort because of some bad reviews but now we are here I don’t see what people are complaining about. Food is great, room is great beach staff are awesome. If your looking for a great all round 4 star hotel this is awesome

    Jan 12, 2020
  • 2.0 star tripadvisor rating
    Needs Work

    Let me preface this by saying we stayed three weeks here and therefore feel we have a well earned point of assessment. The Good: The staff was exceptional, thank you to Gilberto, Angel and Edelfonso. The beach is beautiful, the snorkelling amazing. The food was ok. Only 3 others aside from the main Buffett and they were not up to our standards The Mediterranean restaurant made food that we could not recognize. They try but unfortunately they were unsuccessful. The Italian restaurant serves only Pizza and Calzones and the Taco Restaurant was quite simply bland food. The rooms are quite dated but you almost heard on a daily basis that guests were seeking to change rooms. Ps. NO ELEVATOR. The UGLY. This resort does not have control of its guests. It was impossible to find a quiet spot. The resort allowed guests to bring their children to the swim up bars with their floaters and toys . Parents who sat for hours drinking while their kids ran wild .Although this is not really the fault of the resort they certainly need rules about little kids sitting at the bars. Very loud. I have stayed at other resorts with kids without any problems but this place was LOUD constantly. They had a beautiful area for children with a huge pool and slides and waterfalls but because no alcohol was served on that side parents just let their kids go to the adult pool. They resort lacked both propriety and a sense of order. In their efforts to please everyone, they have lost many return clients. If you are seeking some down time with great location, great food. This is not for you. This is not for couples or seniors or anyone seeking romance .

    Jan 12, 2020

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319