Hotel Overview

Apple Vacations Exceptional Values - valid through 2020!

One bottle of wine/sparkling wine, rum, or tequila, a 25% discount on spa services, one in-room family breakfast or champagne breakfast, and a complimentary upgrade to nonstop transfers available in all room categories. 25% off a romantic dinner and fresh fruit upon arrival available in all Sun Club Rooms. Restrictions apply. 

2020 Resort Added Values
Free Symbolic Weddings: Receive the Sunscape Sun Kissed Wedding Package. Restrictions apply. See

Honeymoon: Receive the Sunscape Sweet Escape Honeymoon Package complimentary with a 7 night stay in the minimum required room category (restrictions apply*).

Family: Two kids 12 & under Stay, Play & Eat Free during select dates.

Looking for a family-friendly escape where everything is included? Look no further than Sunscape Akumal Beach Resort & Spa! Located in the heart of Riviera Maya, close to the historical areas of Tulum and Coba, this beautiful beachfront property offers Unlimited-Fun® for the entire family! 

Spend your days swimming at five pools, three of which are exclusive to Sun Club guests. If its relaxation you’re craving, pamper yourself at the Sunscape Spa by Pevonia®. And of course, you never have to worry about the kids while youre taking time for yourself, thanks to the supervised Explorers Club for Kids and Core Zone Teens Club! Non-motorized watersports, a water playground for kids, and a kids pool with swim-up bar make this your premier location for fun in the sun! 

Choose from eight gourmet dining options during your stay, all with no reservations required! Mexican, Mediterranean, Asian, Italian, and other amazing specialties are available, along with a 24-hour café that serves coffee, tea, snacks, and ice cream. 

Property Information

Year Built: 2019
Total rooms: 362


Hotel Details


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Hotel Advisories

Advisory This hotel does not accept Spring Breakers/Student Groups.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel

Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.

Hotel does not guaranteed bedding, It is on request based on availability.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3.5 188 reviews
  • 5.0 star tripadvisor rating
    Loved this place.

    I was so nervous to come here as I got caught up in reading the complaints on here. To set the record straight, if you’re the kind of person that doesn’t look for something to complain about in every situation you’re going to get by just fine at Sunscape. The bus ride is pretty lengthy. That’s the only downfall. Did it ruin my trip? Not at all. Totally worth the drive. When we got there we were greeted by Ricardo who brought our bags to our room. He continued to be a bright spirit that we continued to connect with during our time at the resort. The pools are beautiful, the beach is clear and breathtaking. Farid who looks after beach cleanup/ making sure you’re happy at all times is the kindest soul I’ve ever met. He was so passionate about his role and was so motivated by the smiles on the faces of the guests. I quite liked the food. Out of all of them, the tiki taco didnt quite do it for me. The food was a little bland, but maybe other guests have had better experiences there. We loved portofino and da Mario’s; the wood stove calzones were unreal. Windows buffet had great selection. I loved all of the house drinks at all of the bars. The rooms were beautiful, the weather was perfect, the staff made us feel like family. I have nothing but positive things to say about my stay at Sunscape Akumal.

    Jan 22, 2020
  • 5.0 star tripadvisor rating
    Awesome staff

    We just spent a week in Akumal what a great time. The staff are above and beyond Ricardo in windows is the best. Always smiling and over the top to help. His whole team was top notch. The servers are excellent. The beach staff is always ready to get you anything. The wifi is the best. Connection is the best. Never bumped out. The entertainment was not the best. But the people they had poolside was good. But in the theatre it was poor. Bad sound Lights that shone in your eyes and gave you a headache. Poor fire show. But all in all a great resort. Rooms were fine. Maids were great. All the staff was super friendly and helpful. Coco cafe was great. The food was good. Sharkys bar mixed the best cocktails. Farid on the beach was very polite and helpful. Loved the people.

    Jan 20, 2020
  • 4.0 star tripadvisor rating
    Wonderful Family Resort

    The location of this resort is excellent. The staff couldn't be more helpful and accommodating. Our room was looking out to one giant window to the ocean! It was remarkable.The food could be better but it was good. We enjoyed the mix of international guests. The Sunscape Club could have better food options that varied throughout the day, so for example in the morning, lattes and high end breakfast foods, for lunch, special salads and small sandwiches, for evening, nicer appetizers and desserts. All in all, we had a great time!

    Jan 20, 2020
  • 1.0 star tripadvisor rating
    Ruined family vacation

    Never stay here! We arrived with our family and was given wrong rooms 3 times. We had booked 2 rooms, 1 king and 1 with queens and a crib adjacent each other as my parents were to babysit. The front desk server was so rude, dismissed my mother completely because she was a woman stating, “ this is mexico” threatening her in some way and only agreeing to speak with my father. They first gave us rooms 3 floors apart and one already had people in the room upon arrival. We then requested a change in room to have what was requested and was again met with disrespectful answer demanding to see out confirmation paperwork. We then walked to the room we were given and was told that there was no elevator to the third floor, mind you we have a 19 month old with a ton of required equipment. We again returned to the front desk and requested a room with elevator access and was told again that this was all they had. Upon arrival it was still only 1 king bed and had a huge unsafe crack in the window. They are incredibly rude and do not know how to do any form of customer services. Very disappointed.

    Jan 19, 2020
  • 5.0 star tripadvisor rating
    Anniversary Trip

    We stayed in an ocean front room, walked right out on the beach. It was beautiful. The service was exceptional. Ricardo, Rual, Edwardo in the market cafe were exceptional. Lillian at De mario was very friendly. Noeli at the coco cafe is one of the friendliest persons i have ever meet. She makes you feel very welcome. The water took a very long time to get hot in the room. The bathroom is very small. But for the cost of staying there it is an exceptional value. Ivan at the beach bar makes some very good drinks. Jesus is very good at the lobby bar. The beach is very nice and has ample chairs for people.

    Jan 19, 2020

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319