Hotel Overview

2019 Resort Added Values
Extra Value: Receive up to a $1500 resort credit (booking dates, travel dates, duration, and usage restrictions may apply).
Free Symbolic Weddings: Restrictions apply 

Honeymoon: Bottle of sparkling wine, mini-cake, honeymoon dinner at select restaurants, two t-shirts, and one breakfast in bed (reservations required, minimum 3 night stay).

A couples-only playground in the Mexican Caribbean, Sun Palace is more than a getaway resort, it's your dream destination. As a Trip Advisor Top Hotel for Romance Travelers' Choice Award recipient, two years in a row, Sun Palace is the place for romance in the Mexican Caribbean.


Cancun - Beach
Cancun, Mexico (CUN) : 15 miles

Property Information

Year Built: 1986
Last Renovation: 2006
Accessible rooms: 2
Floors: 8
Total rooms: 252


Hotel Details

Onsite Dining

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Hotel Advisories

Advisory -Important Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory Hotel is closed for renovations
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:

Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy:

Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy: 

During spring break the following policies are in effect. One chaperone for every 10 students/spring breakers. No alcohol in the rooms, a special wrist band will be issued by the hotel to student/spring breakers which will restrict service of alcohol at any of the facilities.

Transfer Policy:

A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:

Room taxes and service fees are included in vacation price.

Minimum night stay restrictions may apply.

Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating Based on 7337 reviews
  • 5.0 star tripadvisor rating
    Home is where the Heart is.

    This was our 25 year at SunPalace.As always the Hotel,Food,Cocktails were great. The pool and Beach area was kept well groomed as always. Guest rooms,Restaurants,Bars and Lobby area ,Very clean and well staffed. All the Supervisors and staff were so welcoming and so very attentive.They went over and beyond to service all the guests and with a big smile . FANTASTIC JOB!!!! Knowing that the resort will be under renovation for several months,we look forward to next year in July to be with our vacation friends and our Sun palace family. They will always be near and dear in our Hearts. We had the pleasure to meet Walter Barberi,GM.Thanks to you and your staff for a Enjoyable and Memerable Vaccation. So until we meet again,Lots of hugs,All good wishes.Be Safe and well, God Bless. Kenn and Kathy

    Jun 18, 2019
  • 5.0 star tripadvisor rating
    Very enjoyable vacation. Top flight service from all, especially Eric, Fresia, Jenny, Jesus, Jorge, Xochitl, Guadalupe,

    Food was good, staff friendly and helpful, room clean, ocean view fantastic. Pool areas very clean. The Italian restaurant was very good as was Fuego. Staff at main restaurant was outstanding. Look forward to seeing what renovations are done.

    Jun 16, 2019
  • 5.0 star tripadvisor rating
    Room 119

    First of all we would like to say thank you to everyone at the hotel for making it another holiday to remember, this was are 3rd stay here and it didn’t let us down as always the food was exceptional also the drinks top notch fantastic cocktails 🍹 anything your like they will accommodate you . On arrival we were greeted with a big smile by Miguel on reception who was fantastic fast and efficient with check-in , hope he enjoys his time at beach palace why renovations are going on , as we were walking to our Room Nancy from guest relations came to say hi after remembering us from our November visit we’re she helped look after me with my broken toes . On to the bar we ventured we’re we met with the best waitress ever Karina who gave a fantastic welcome to us both nothing was ever too much trouble for her and no matter what she always has a smile on her face to welcome you . At the pool we were served by Daniel, Antonio Silvio and not forgetting Carlos (purple rain) cocktail great recommendation by him , the entertainment team were great always interacting with the guests having fun . Would like to say a special thank you to natali pool concierge for organising the happy birthday sign on the beach for my husband it’s was a lovely surprise for him I have to say u always feel safe in the sea with your fantastic lifeguard Daniel who is on constant watch throughout the day Hope the renovations go well looking forward to seeing new pictures of the hotel see u all again next year ☀️☀️☀️☀️ Cathy & Jason brown

    Jun 15, 2019
  • 5.0 star tripadvisor rating
    Sun Palace Vacation

    Abel and Miguel were amazing and the rest of the staff was incredible!! The room was beautiful, the beaches were kept clean of seaweed and were phenomenal, and on our last night here a fancy dinner was held at no extra charge to us. We had a wonderful experience and will be sure to come back the renovations!

    Jun 15, 2019
  • 5.0 star tripadvisor rating
    Blissful Anniversary Vacation

    My experience was a dream! We came to celebrate our 1st year anniversary and was greeted with Alexis our Front desk agent. We booked a standard room for our 7 day vacation but ended getting upgraded to a grand executive suite and later though the stay a presidential suite! We were informed that hotel was closing for renovation's and limited on room types.We were very grateful for the upgrades because they could have picked anyone. We meet alot of us nice people, the food was delicious my favorite was the mexican food and room service. The customer service in every department(housekeeping,food& beverage,bell services,concierge etc.) was consistent and kind. I did not get everyone's name I came into contact with but I would like to acknowledge Mirtin-Front Desk Supervisior, Alexis, Eric & Samuel-Bellman. They were very all very professional and excellent customer service!! Thank you Sun Palace for creating such a blissful experience!! My husband and I really appreciate it and sending you all the best of wishes on your future renovation's and staff!

    Jun 14, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see, hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats or A320-186 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Sunwing Airlines: PC 19-090, B737-800-189 seats; Swift Air: PC 18-229, B737-400-150 seats/PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats/PC 19-094, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 62519