Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 2228 reviews
Friend Trip So....
To be fair, I was traveling as a guest on this trip so I had no input on the reservation and no expectations going in. Having never been to the area or a St. Regis, however, the name alone set the bar pretty high. Upon arrival, our SUV driver made us feel welcome and explained a few highlights. Once on property, we were greeted with a margarita and an inquisition; the young man checking us in really wanted to attach some kind of status to our relationship; if he said “partner” once, he said it 5 times. I gave up after the third attempt at “just friends.” Since she had done all of the booking, I didn’t listen as intently as I normally do, but I did hear mention of a $100 spa credit and $100 breakfast credit. My friend/now partner (?) thought she had booked something different in terms of food/breakfast but to get out of the line of questioning, we opted to go our room. I did request a New York Times each day, only to find out that it’s a photocopied compilation of articles from the NYT. The grounds are beautiful and well-kept. I did notice a small letter about spraying for pests that was to occur during our stay, and I will tell you that the fumes did make their way through the vents and into the room while we were in it. I did not enjoy that. The food/drink options here are limited and expensive. Again, understanding that it is a St. Regis but not expecting to get the equivalent of a piece of field corn when my friend ordered a side of corn. We did leave the property several times to eat; but you pay a different kind of price for that. The spa credit went unused. $100 seems irrelevant when nothing is less than $250/less tip. They do make a good effort to recruit. The service is great, the grounds and beach are lovely. And if you are a golfer, I’m sure this is paradise.
We came for 3 nights for our 20 year wedding anniversary. We left our kids at home and they upgraded us to a beautiful ocean front suite. What they didn’t tell us is that we would watch construction of a wedding tent for one whole day in front of our room and then listen to the loud, thumping music until midnight. We are loyal Starwood members and will never stay here again. They should be able to have weddings on the properties without disrupting the other guests. We won’t be back ever.
Incredible Property - Incredible Service
My wife and I had a 4-night stay at the St. Regis in mid-May (3 nights as part of a company trip). I can't say enough about the property and the staff, specifically the pool-side/beach-side staff (Humberto, we still miss you...). We enjoyed every restaurant we went to - exceptional food and a lot of variety for lunches and dinner throughout the week. Yes, the food is pricey, but you need to expect that at a high-end resort. The grounds were meticulous - exactly what you'd expect with a St. Regis. We also used the gym daily - great facilities and equipment for a resort. Separate room for yoga, stretching, TRX and spin bikes. Somewhat tight in the main workout area, but good equipment (kettlebells, etc..). My wife used the spa twice and I also had a massage - really enjoyed the facilities. The beach area is really nice - great lounges and layout. Not great for swimming due to the rocks, but fine enough to walk in for a cool-down (they'll provide water shoes if needed). We also liked the fact that there were different sections of the beach to choose from based on your mood that day - DJ and volleyball or quiet and chill with a book. We highly recommend the property. Kudos to the team for their great service and immaculate state of the resort. Well done.
Uncrowded luxury and ocean swimming
Two words: aqua socks. Or I guess water shoes. Ok let’s back up. What I’m going to do here is provide some information that’s hard to find in these reviews. What I’m not going to do is give you a list of all the wonderful staff who helped us— they’re all great, and you don’t need that. We are well-traveled (as in places, not just bougie resorts) and somewhat more budget conscious than most people who visit, so I’m going to cover some different material. Travelzoo: Yes we did the travelzoo deal and it really works, in case you’re searching to find out if that’s a real thing. It’s a great deal, just know you can’t really use your Marriott Bonvoy points for upgrades and you don’t get any for your stay. Transportation: The resort is about 45 minutes from the airport. The hotel will set up transfers, or you can arrange it with another company online (but it turned out the same price, about $130 one way). You can also take a regular taxi, which I heard is cheaper. Just make sure you get a real one outside the airport. The people inside are timeshare salespeople and will probably kidnap you. Note: on the way back to the airport, it appears there is no easy way other than the private transfer for about $105. I tried to get around it, but eventually just gave in because vacation. Resort: It’s really that amazing. What’s different than other similarly rated and priced properties is how uncrowded it is. It’s very spread out so you don’t see many people, and the buildings are low, not high rise. Gorgeous tropical landscaping. It’s so much more relaxing being at a place without crowds. Room: Being cheapskate travelzoo travelers, we had a Garden View room. However, we had a dead on ocean view, even in that level of room. They said it was the best garden view room they have. I can’t imagine a bad room though— the garden view would be pretty, too. The room itself is spacious and has a walk in closet, which is pretty much my number one goal in life. Huge bathroom, outdoor shower, etc. The patio was lovely. My one comment is the daybeds on the patios are just flat, they don’t adjust so you can sit up. But there are comfortable chairs and a table. Pools: We were near the adult pool, which is great because this is totally the kind of place people bring squillions of babies and toddlers. Virtually no big kids or teens, but it was during the week in May. Anyway, it was lovely, with lots of umbrellas and no problem getting a chair at any hour. It was easy to get shade— the pool attendants would bring over extras for us. While we’re at it, people, consider sunscreen and sitting in the shade sometimes. A few of you all are burning yourselves to a crisp and it’s not good for you. The service at the pool was fantastic. Easy and quick to order food and drinks. Beach: This is the part I really wanted to share. You can actually swim in the ocean here! This totally makes it for me— I don’t want to just sit at the pool. You have to go over to the far beach, near Mita Mary’s. And it really helps to have aqua socks/water shoes, which you can get on amazon for like $12. There are just a few small rocks over there, whereas the rocks at the beach in front of the adult pool are much bigger so you really couldn’t go in safely over there. The water is warm but still refreshing, and the waves are just tiny and rolling. The beach is sandy with just a few shells and pebbles. There are chairs and umbrellas on the beach— again, easy to get at any hour. Food: The food at the resort was ok. As other reviewers said, it’s a little bland. We liked leaving the resort for dinner. Si Senor was the best that we tried. Breakfast was good with a nice buffet and menu options. Service: Again, I won’t go listing bunches of people, but they were all great. Really helpful and sincere, and so easy to find. The butler thing freaked us out at first— we’re not people who seek that out. But here’s the thing— they’re mostly not around, you text them! So they will make your dinner reservations, and they will bring you coffee in the morning (no charge). Mosquitos: Lastly, don’t believe anyone who tells you they don’t exist, or it’s not the season. They probably don’t react to bites for some reason. We both have tons of bites and saw them on other people, too. It happens, no big deal, but we probably should have been more vigilant with the spray. Overall, a great trip and I think we’ll be back next year (when Travelzoo runs the deal again).
Great location, great facilities, beautiful beach... and wonderful butlers!
The St Regis Punta Mita is on a beautiful beach just a 40 minute drive from Puerto Vallarta Airport. We were there for a good friends 50th bday and had 3 couples there. They upgraded one of the rooms to a 1 bedroom suite on the beach with the pool and that became home base. 5 days of pure bliss just hanging on the beach, surfing the wave (alone!) right out front and having the butler's on text for anything you could think of. Plus there are a couple of really great upscale restaurants on the beach nearby within about a 5 minute shuttle ride, Si Senor and Sufi are both fantastic. Can't say enough about our amazing Butler's, Omar, Eduardo, Victor and Mariano! Can't wait to come back.