The brand new Sonesta Ocean Point Resort embraces a contemporary Caribbean style, offering an adults-only, limitless all-inclusive vacation experience, while bringing style, luxury and outstanding service to St. Maarten. Set in the most spectacular location with breathtaking views over Maho Bay, adjacent to Sonesta Maho Beach Resort, Casino & Spa, the 129 all-suite ultra-luxurious yet sustainable “resort within a resort” sits on the westernmost point of the island and features exclusively three pools including the Edge pool with a zero entry cliff side beach, four bars and two restaurants including the signature Azul restaurant and other resort amenities such as 24-hour room service, state-of-the-art fitness center, an open-air wellness area and private cabanas. Amenities are complemented by exemplary service from personalized concierges and Butler service in the top 25 suite categories for extra comfort and next level luxury, all culminating in one of the most uniquely designed resorts in St. Maarten and the entire Caribbean.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 1530 reviews
We stayed at the Sonesta Ocean Point Resort from May 27-30. This is the second all-inclusive resort we've stayed at in the last three years and while it's not at the same high standard as the other one, it's way up there. Our room was spacious, always clean and plenty of towels, toiletries, and a stocked mini-fridge. If we ran out of something we called room service and they delivered right away. We loved the rainfall showerhead, and there was never a problem with the pressure. The bed was super comfortable and the furniture high quality. Our favorite spot was on the covered balcony where we could see the mountains on one side and the ocean on the other. We found the staff, for the most part, helpful and courteous. There was only one instance where a waitress was a bit rude. The food was good, and there were plenty of places to choose from. If we stayed on the beach for too long and missed a meal, we simply ordered room service and ate on the balcony. It was a win-win situation. When you visit, make sure to take plenty of small bills for tipping. We found it difficult to find anyone who could make change. To be expected at an all-inclusive, but I say if they want more tips, they should be able to break a ten. The trip was way too short, but because Sonesta treated us so well, we will return in the future.
Horrible customer service
The bottom line is... It is definitely not a 5 star resort! I’ll give them two stars; one for the views and one for the water pressure in the bathroom. Me and my husband went there for a week for our honeymoon recently. When I looked up this place I really liked the resort from the pictures. I looked up the reviews since they were so bad I was so worried but in a way I thought in my mind it can’t be that bad so I just booked it. Well, my experience was the exactly same as others. So trust all these reviews below. And I don’t usually write a review but Im doing it now because I want people to see this before they book. (Bad experience makes you write one) Sonesta is pretty new, super cute and the ocean views were amazing. It was also fun to watch planes come and go. Food was not that bad but they lacked varieties. We dined outside three nights. When we checked in they didn’t give us any information regarding restaurants or no brochure. They only told us that there are three restaurants that you need a reservation which was hard to make. All the restaurants were not open all day which I found out later on my own. They closes between meals so if you miss a meal you only can get a pizza or burger. Tapas restaurant didn’t have the menu. When we asked to see the menu staff said no then pointed the board near entrance. Bartenders were amazing; they didn’t say hi to people or smile and were taking sweet sweet their own time. Poolside staffs were just standing near the bar watching people. They never came to take drink orders. So we had to go to the bar for the drinks which took 10-15 min easily. We had been to a lot of other carribbean destinations but it was the first time that most staffs don’t greet or smile to guests. Their customer service was horrible. We had an issue with our bed which made cracking annoying sounds when you move just a little bit. We asked three times to check on in but we’re told that maintenance is busy so they can’t come. When I called third time to speak to supervisor I was told there is no supervisor. So we had to sleep on the annoying bed until we left. We also called for the safety in the room on our first day. They said they’ll send someone. We were waiting for 40 min in the room but no one came. So when there is an issue in your room it’s what it is- don’t expect to get be resolved. Also pools were beautiful but dirty. I don’t think they clean daily as we found pork rib bone (!), dead fly and someone’s hair. Pools closes at 6pm but bartenders are off at 5pm 👋🏼. We went to Marigot and Philipsburg they were like a ghost town. Don’t go. All the shops and restaurants were closed only few opened. Nothing to do. It looks like the recovery is really slow. For the entire stay I felt so sorry for my husband because I was the one booked this destination. So do I want to come back to saint maarten or Sonesta? My answer is NO. People, go somewhere else not this island. It’s not worth the money.
Beautiful resort and nice rooms. However food was mediocre and it was common for bars to run out of certain liquor by day’s end. Dinner reservations to the lava rock dinner at The Palms was changed without telling us so we were unable to attend. A/C didnt work and we were given a floor fan until it was fixed. We assume much of this is part of getting back up and running after Irma. Room service was fast. Azul and Casa Blue were best restaurants to dine at. Elizabeth at lobby bar, Smiley at Casa Blue and Doris at the pool always had a smile to greet you and provided amazing service.
Don't believe the negative reviews
We stayed at the Sonesta Ocean Point for a week -- May 18-25. We took a Island Tour arranged by the concierge, our driver was Robert. Robert and the tour were exceptional and very educational. We saw first hand the recovery effort that is still going on as well as the hurricane damage that is still visible. I came away with a deep respect for the resiliency of the people of this island. So...…...when they are out of your favorite vodka or they do not put you slippers by your bed during turn down or any other perceived negative inconvenience, compare that to what these wonderful people are still experiencing. The Food: Azure-- we ate the majority of our meals here and thought the food was outstanding, Lunch and dinner menu changed every 2 days. We were told that they are working on changes to the breakfast menu. Casa Blue -- tapas very good The Point -- we ate one dinner and it was ok Pizzeria -- excellent pizza Palms Grill -- we ate one lunch, which was Jerk Chicken and it was good We were told that a new Executive Chef took over 2 weeks ago, which indicates to me that management is listening to the previous complaints in regards to the food. Hopefully the food at the Point and Palms will improve. Our room 322 was great, housekeeping was exceptional. On our first morning we left tip money for housekeeping, without leaving a note of thanks, and the money was still there when we returned to our room. This is honesty personified. So in closing take the time to talk to the people that work at the hotel, ask them about their experiences during the hurricane, hopefully it will give an understanding and appreciation for all that you have and how hard they working. Thank you Sonesta Ocean Point for a great vacation
Beautiful location and view- service and food need help
My husband and I spent five nights here, fully aware of the issues with the hotel newly opening. The views are SPECTACULAR and the rooms very nice, but everything else could use some work Hotel: The hotel is beautiful. Our rooms was spacious and the shower was to die for. I liked that we had options of different pools (2 on OP side and 1 on Maho side). It was a easy walk to Mullet beach (they also have a shuttle) and Maho beach was just off the resort. You cannot beat the views here Food: I came in fully expecting food not to be great. Honestly, I am not much of a foodie so I didn't think it would be that big of a deal. You have to make reservations for the "nicer" restaurants. This was the first thing we tried to do when we got there, but everything was already booked the first two nights we were there. We tried the tapas bar and the buffet the first night and it was borderline inedible. Azul was the best out of the restaurants. We ate breakfast there every morning and dinner there twice. Palms and room service were decent. I would avoid that buffet. We went off resort to eat a few times. Jax was pricey but delicious! Service: The service needs A LOT of work. Most employees didn't have a clue where things were and seemed annoyed to be asked. 8 times out of 10 the service at the restaurants was terrible. I have never experienced such low level service at a resort, which is terrible for a hotel claiming to be 5 stars. St. Maarten as a whole: I will most certainly be back here, I just do not think we will stay at this resort (although I am hoping that once they get more settled, the service and food will improve). We rented a car and traveled around the island, which was so fun! It is amazing how different the Dutch side was vs French side. Cupacoy and Mullet were the best beaches! Anguilla was fun and an easy ferry ride from Marigot. I wish we would have had time to explore St. Barths (next time!). We bought some snorkels from Amazon prior to the trip and it was the best thing we brought! Fish/coral are amazing here. We even got to see sting rays and sea turtles when in Anguilla.