Hotel Overview

2019 Resort Added Values!
Honeymoon: Room upgrade (based upon availability).

Sheraton Puerto Rico Hotel & Casino is a AAA Four Diamond Property ideally located in the Puerto Rico Convention Center District, facing the Bay of San Juan. This hotel is minutes away from historic Old San Juan and the San Juan Luis Mu–oz Marin International Airport. Next to the marina, there are plenty of activities to keep you occupied and views to admire.

The hotel offers several great dining options, a terrace lobby bar, world-class casino, full-service spa, and fourth floor outdoor infinity pool. A Robert Trent Jones golf course is located nearby on Bahia Beach, and offers guests preferred rates. The friendly concierge team is available to recommend local activities and tours of Puerto Rico. Surrender to pampering in the Zen Spa Retreat for a personalized and rejuvenating spa experience.

Satisfy your cravings at top-notch eateries with international and Puerto Rican cuisine. Texas de Brazil offers a unique fine-dining experience, allowing you to choose from 15 prime cuts of Brazilian-style meat, as well as a large salad bar and wine selection. Choices restaurant is directed by Executive Chef Janet Berrior, and offers a wide selection of refined modern cuisine with global influences to suit any mood. Go to the Pool Bar & Grille for a light snack or tropical drink on the pool deck, or visit District Lounge for a quick bite, cocktail, and weekend entertainment.

Whatever you desire on your Puerto Rico getaway, you will find here at the Sheraton Puerto Rico Hotel & Casino.

Property Information

Year Built: 2009
Last Renovation: 2009
Accessible rooms: 17
Total rooms: 503


Hotel Details

Onsite Dining

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Hotel Advisories

Advisory This is a non-smoking property.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:

Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy:

Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:

This hotel cannot guarantee a spring break-free environment.

General Information:

Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating 3139 reviews
  • 5.0 star tripadvisor rating
    Exceptional Service and facility

    I must say, this hotel and casino provide exceptional customer service from the moment your pull up to the moment you walk outside to leave. I sent comment while logging onto the internet that I could improve my stay with a robe, slippers and mirror for my make up. Within 15 minutes someone was knocking at my door to get my sizing and delivered as requested. In addition, 12th floor special guest breakfast even though I could serve myself, the servers got me hot water and a bowl of oatmeal. I really appreciated the warm gestures throughout my stay. I even got a Thank You card slipped under my door. Everyone was eager and willing to accommodate. During our meetings the attentiveness was also exceptional as they checked on us to be sure our electronics worked and A/C was adjusted. Food and snacks were excellent as well. Please do consider booking with these exceptional people at Sheraton. Great team work!

    Nov 18, 2019
  • 5.0 star tripadvisor rating
    great service

    The entire experience was phenomenal. Upon check in the service was excellent . The property is stunning and the pool has a wonderful view and a poolside bar. The on-site restaurant had really good food and drinks.

    Nov 17, 2019
  • 5.0 star tripadvisor rating
    Excellent attention, rooms are perfect and quite.

    A good hotel, excellent attention. Nice restaurants inside, including regional food, international food and a Brazilian Restaurant. The rooms are quite and clean, looks like new. There is a Casino inside.

    Nov 17, 2019
  • 5.0 star tripadvisor rating
    A Great stay

    i have spent two incredible business days at SHERTATON PUERTO RICO HOTEL & CASINO .From the very first time during the check-in till the depart ,the service was exceptional . The staff were very nice and very helpful to all my questions .The service in the VIP lounge was very good and the staff very kind .Congratulations to Sheraton under the new Bonvoy family

    Nov 17, 2019
  • 4.0 star tripadvisor rating
    Very nice hotel

    Check-in experience was good at the Marriott Bonvoy desk. The staff at the hotel are very helpful and friendly. The hotel location was perfect, very close to the Pan American Pier for Royal Caribbean cruises. The room was very clean and nice, but a bit dated decor. The hotel pool was great, it is a large infinity edge pool overlooking the conference center and nice views of the city.

    Nov 15, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air: PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 102319