Hotel Overview

2019 Exceptional Value
Honeymoon: Room upgrade (based upon availability).

Sheraton Puerto Rico Hotel & Casino is a AAA Four Diamond Property ideally located in the Puerto Rico Convention Center District, facing the Bay of San Juan. This hotel is minutes away from historic Old San Juan and the San Juan Luis Mu–oz Marin International Airport. Next to the marina, there are plenty of activities to keep you occupied and views to admire.

The hotel offers several great dining options, a terrace lobby bar, world-class casino, full-service spa, and fourth floor outdoor infinity pool. A Robert Trent Jones golf course is located nearby on Bahia Beach, and offers guests preferred rates. The friendly concierge team is available to recommend local activities and tours of Puerto Rico. Surrender to pampering in the Zen Spa Retreat for a personalized and rejuvenating spa experience.

Satisfy your cravings at top-notch eateries with international and Puerto Rican cuisine. Texas de Brazil offers a unique fine-dining experience, allowing you to choose from 15 prime cuts of Brazilian-style meat, as well as a large salad bar and wine selection. Choices restaurant is directed by Executive Chef Janet Berrior, and offers a wide selection of refined modern cuisine with global influences to suit any mood. Go to the Pool Bar & Grille for a light snack or tropical drink on the pool deck, or visit District Lounge for a quick bite, cocktail, and weekend entertainment.

Whatever you desire on your Puerto Rico getaway, you will find here at the Sheraton Puerto Rico Hotel & Casino.

Property Information

Year Built: 2009
Last Renovation: 2009
Accessible rooms: 17
Total rooms: 503


Hotel Details

Onsite Dining

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Hotel Advisories

Advisory This is a non-smoking property.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 star tripadvisor rating Based on 2948 reviews
  • 5.0 star tripadvisor rating
    Phenomenal place to stay

    Very nice facilities and clean. Infinity pool is amazing, restaurant on site and amazing cafe place aswell. Clean rooms and great friendly staff. Will stay here again. Food is also very tasty & drinks

    Jun 20, 2019
  • 3.0 star tripadvisor rating
    Needs Improvement

    First and foremost, I will begin by saying that I DO prefer this Sheraton better than the one in Old San Juan since we have a car rental, see family outside, and find it much easier to get in and out of San Juan. Hector and his team were very pleasant and welcoming, and I very much appreciated their professionalism throughout our 7 day stay. The 3 things I do want to call-out are: 1)the rudeness of a couple of the Valet guys. I know they are a separate company and are not employed by the hotel - but they need to maintain the same hospitality and professionalism training that the others have, you are literally a few steps so I don’t get it. Just because we are Spanish speaking, or visiting, doesn’t mean you can speak to us in a manner where you’re just straight up rude. Thank God Hector stepped in, I was just appalled how they couldn’t separate the machismo attitude and keep it professional. We love to tip and support so that was a bit annoying. 2.) the information that the teams were providing were not consistent. We were told that we can get a discount in the restaurants, but when we asked about it, the waiters said it would just be a credit to the hotel membership. We ignored it, but when we overheard a family ask about it this morning - they applied the credit to their bill. 3) room readiness was unfortunately not at 100%. Although we had a clean room, we were missing a lamp on one side, and the phones were not working. We had to get transferred to another floor which we found was a bit noisier. If one is usually inconvenienced, you would think they would give you a better room, but fine - we didn’t say anything. Then, our friends arrived to check-in. Which by the way, we recommended them to this place - they told the front it was also their honeymoon - and they get a room with a balcony. So, since the place knew we were there for our honeymoon, we felt we actually could’ve asked for more. All in all, perhaps we will come back and give it another try to see if it’s better. But for now, 3 stars would suffice.

    Jun 19, 2019
  • 5.0 star tripadvisor rating
    great trip

    Everyone was very friendly. Great location. Very comfortable.They even taught us how to use UBER for the first time; great was to get around and see the sights. We do not speak Spanish, so we were very glad the staff spoke very clear English .

    Jun 18, 2019
  • 3.0 star tripadvisor rating
    Sheraton Condado

    Staff at the Sheraton Condado are extremely cheerful and ready to assist with whatever you require. The hotel itself requires a major upgrade - rooms are very antiquated, but definitely lots of potential. Nice location within minutes of Old San Juan.

    Jun 18, 2019
  • 5.0 star tripadvisor rating
    Excellent Hotel

    This hotel is excellent in service. Very good food. is not a resort style hotel, but have a very nice pool and environment. excellent for families and business,. In walking distance from the San Juan Convention Center, and very close to El Condado and Old San Juan.

    Jun 17, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see, hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats or A320-186 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Sunwing Airlines: PC 19-090, B737-800-189 seats; Swift Air: PC 18-229, B737-400-150 seats/PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats/PC 19-094, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 62519