Hotel Overview

2019 Resort Added Values!
Extra Value: Daily buffet breakfast for two (specific category restrictions apply). Free shuttle service to Lahaina.
Family: Kids 17 and under Stay Free.

The Sheraton Maui Resort and Spa is the premier location for the Hawaiian vacation of your dreams. Situated on Kaanapali Beach, the Sheraton Maui Resort and Spa is the most romantic escape in all the Hawaiian Islands -- the dramatic point at which the legendary Black Rock of Kaanapali meets the ocean. There are endless activities near this 23-acre oceanfront resort, including clear-water snorkeling with turtles, sailing aboard the Teralani, kayaking among dolphins, scuba diving, and deep-sea fishing.

The Sheraton offers 508 rooms and suites located in six distinct towers, none higher than six stories. Almost all of the rooms and suites face the Pacific, with a private lanai for contemplating the view. Inside, the craftsmanship of old Hawaii reveals itself in lamps of bamboo design, patterns recalling block prints on kapa, and rattan chairs drawing on the peacock shapes of ancient thrones. And, of course, they are all equipped with Sheraton Sweet Sleeper Beds.

The property has 142 yards of intertwining freshwater lagoons that feed into the main swimming pool, with a nearby outdoor spa set amid lava-rock formations. In addition to Kaanapali Beach, the Sheraton Maui Resort and Spa offers a plethora of Hawaiian cultural activities to help you experience the spirit of aloha. Spend your days learning the ancient art of Hula, adorning yourself with fresh flower leis you've created, or playing the ukulele with our Aloha Ambassadors. As the sun sets over Black Rock, experience the magic of these islands with a one-of-a-kind Torch Lighting and Cliff Dive Ceremony, found only at the Sheraton Maui Resort and Spa.

Dining options at The Sheraton Maui Resort and Spa are as rich and varied as the hues in a Kaanapali sunset. The Black Rock Terrace is the perfect choice for casual dining, while Black Rock Steak and Seafood offers contemporary cuisine. East and West combine at Teppan-yaki Dan, where guests will enjoy a fusion of delicious culinary traditions as master chefs prepare inspired dishes at your table.

The Spa at Black Rock features secluded indoor and outdoor relaxation areas and seven luxurious treatment rooms available for massages, body treatments, facials, skin enhancements, manicures, and pedicures. Each product combines natural ocean plants, minerals, and water with the essence oils of Polynesia to create a truly authentic tropical spa experience.

Property Information

Year Built: 1963
Last Renovation: 2018
Accessible rooms: 17
Air conditioned guest rooms: 508
Floors: 6
Nonsmoking rooms: 508
Total rooms: 508

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory A minimum mandatory hotel-imposed fee of $26.04 per room, per day, will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. For detailed description of what’s included in the mandatory fee please see hotel policies.
Advisory A minimum self parking fee of $24 (plus tax) or a valet parking fee of $32 (plus tax) per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. For valet parking, the 1st night is part of resort fee. Parking fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due.
Advisory A minimum mandatory hotel-imposed fee of $30 plus tax per room, per day, will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. For detailed description of what’s included in the mandatory fee please see hotel policies.
Advisory Sheraton Maui Resort & Spa is undergoing a lobby refresh project. Work will be isolated to main lobby and lower lobby level and work hours are 9am-5pm Mon-Sat. Arrival experience is just north of the lobby and guests can use the same entrance. Daily breakfast buffet is relocated to Maui Ballroom, ROCKsalt dinner service will be relocated to poolside Mai Tai Bar. All other venues remain open as usual. Please note renovation dates and are subject to change without prior notification.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.

General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.

Inclusions for travel through April 21, 2019:

- Unlimited wireless high-speed internet access in guest rooms
- Unlimited wireless high-speed internet access in the lobby, pool bars, and Hoku Rotunda
- Valet parking on the day of arrival (first night only)
- Unlimited local telephone calls (on Maui)
- Credit card and 800# access telephone calls up to 60 minutes
- Adult pool floats
- Professional resort photo session with Blink Photography and keepsake 4x6 photo
- Signature logo Hawaiian tote bag
- Starwood Maui scheduled shuttle service to Starwood properties and historic Lahaina town
- Hawaiian cultural resort activities
- PressReader access to more than 2,000 full content international and local newspapers and magazines from over 100 countries on your tablet or smartphone

For new bookings as of April 22, 2019 for travel beginning April 22, 2019, the
Resort Charge inclusions will be as follows:

-Unlimited wireless high-speed internet access in guest rooms, lobby, pool bars, and Hoku Rotunda
-Valet parking on day of arrival (first night only)
-Scheduled shuttle service to The Westin Maui Resort & Spa, The Westin Ka’anapali Ocean Resort Villas, and historic Lahaina town
-Adult Pool Floats
-Professional resort photo session with Upcountry Photography and keepsake photo
-Signature logo Hawaiian tote bag
-Daily cultural activities – please see activity schedule for times
-Two eco-friendly refillable water pouches, with water fill stations throughout the property
-One complimentary dish from the “small plates” menu selections at ROCKsalt
-Daily marine educational talks and activities at Maui Ocean Center’s on-site Hawaiian Marine Life Hale with trained marine naturalists

Resort Charge inclusions are subject to change.

The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 star tripadvisor rating 5013 reviews
  • 1.0 star tripadvisor rating
    Construction sounds and men watching

    I planned a relaxing 8 day trip through Costco with my girlfriend only to be tormented by the constant noise of construction and massive crane outside of the patio. The workers can see straight into our window which makes us very uncomfortable. This was supposed to be a trip of a lifetime that’s now ruined and the team here can’t even provide any solution to this. This is an active construction zone and it’s crazy that everyone’s wearing hard hats and we’re exposed underneath a heavy-lifting crane without any warning. Extreme poor planning by the Sheraton and unsafe to visit. To give perspective, we can reach out and touch the crane load from our balcony.

    Nov 12, 2019
  • 2.0 star tripadvisor rating
    Expected much more for the price

    I will start of by saying this is a very nice resort with a great location. However, for the price, I was disappointed. First of all, there was loud construction going on directly underneath our room that started very early each morning. So when we wanted to sleep in past 8am on vacation, we could not. Another thing that was disappointing is our TV in our room hardly worked the entire time. We stayed for 4 days and had to complain about the TV not turning on 3 separate occasions. The price of the room, plus the high parking cost and resort fees each night was not worth the experience we had.

    Nov 10, 2019
  • 5.0 star tripadvisor rating
    Excellent

    I read all of the recent reviews prior to coming here, but have to say I was pleasantly surprised NOT to experience most of the things everyone complained about recently. Here’s a list. *Customer service excellent. From the greeting with shell necklaces upon arrival, to check in with a host walking us toward our room, to all of the restaurant staff. Every single person has been helpful and just plain friendly. I have not had the negative experience so many have included in their reviews. *Construction-true that I didn’t know the hotel was under construction until I read reviews here the hotel should warn guests upon booking. but so far during our stay it hadn’t been a problem. We arrived on. Thursday and stayed through Monday but haven’t heard much noise at all even though we are two floors below the new lobby where all the construction is taking place. And other than when we first arrived, we haven’t gone to the lobby anyway so seeing construction hasn’t been an issue. *Restaurants-only problem with the construction is that the the main dinner restaurant called Roksalt is also under construction so has been moved out at night to what is the Mai Tai bar during the day. That’s fine except it rained the night we tried to eat there so everyone was directed to the new RokSalt which is a pretty banquet type room where where breakfast is served. While it didn’t bother us - we stayed at the bar and at at the actual bar to avoid the rain - many couples walked up who were dressed up a bit and were looking for the restaurant and seemed confused and impatient. I can see why they were frustrated when they found out the restaurant wasn’t really a restaurant right now and had also moved. Still we ate from RokSalt bar at the bar in the rain and it was delicious! Same menu no matter where it was served. It’s all perspective I guess :) *the grounds-lovely! Green. Flowers. Lush. Birds. Right on the beach! *The room-I upgraded us spontaneously upon arrival to a walk-out first floor suite. It’s been worth every penny! A few feet from the pool which is easy access for the kids all day long. Can still see the beach, the sunset and sunrise. This property is big, but staying in this room has kept our world small next to the breakfast room, cliff dive bar, the beach and the walking trail. Perfect. An added bonus, the Friday night Luau was literally across from our room so we saved the money we had planned to spend going to the Luau and spent it on the room instead, and still watched the Luau from our porch! Room 1104-would recommend! I’ve seen others complain about the rooms but I think they’re great. Carpets are clean. Look recently renovated. Bathrooms nice. This is a 700 sq ft suite with sliding doors between The bedroom and living room which is nice to let the kids sleep. The mattresses are very average and not soft at all is the only thing Negative thing I will say! Overall, I’ve had a great experience here and would highly recommend!

    Nov 09, 2019
  • 2.0 star tripadvisor rating
    Not coming back

    Horrible customer service at check in. There is construction going on that was never mentioned. This added to the confusion. Many extra charges. Unless you have a ton of money don't order pool side drinks. Parking for visitors is up to $24. Guests pay $25 per night and they run out of parking spaces! Room is clean and carpet is disgusting. We reserved a king bed 6 months ago and ended with two beds. They were kind enough to offer us an upgrade for $95 more per night. We declined.

    Nov 08, 2019
  • 4.0 star tripadvisor rating
    Nice place

    Great snorkeling right off the beach and a very nice pool. It was under construction but judging by the rooms it needs it, but who is staying in the room anyway in maui. It will probably be very nice once its done. The hotel staff was nice with the exception of the service desk. They did not explain anything to us and I had to continually ask questions. There is a shuttle that goes to lahaina and a car rental store there if you need it. Great location, a bit expensive though. And they will certainly try to nickle and dime you. I would stay again for the right price.

    Nov 05, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air: PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 102319