Hotel Overview

2019 Exceptional Values
Extra Value: Daily buffet breakfast for two (specific category restrictions apply). Free shuttle service to Lahaina.
Family: Kids 17 and under Stay Free.

The Sheraton Maui Resort and Spa is the premier location for the Hawaiian vacation of your dreams. Situated on Kaanapali Beach, the Sheraton Maui Resort and Spa is the most romantic escape in all the Hawaiian Islands -- the dramatic point at which the legendary Black Rock of Kaanapali meets the ocean. There are endless activities near this 23-acre oceanfront resort, including clear-water snorkeling with turtles, sailing aboard the Teralani, kayaking among dolphins, scuba diving, and deep-sea fishing.

The Sheraton offers 508 rooms and suites located in six distinct towers, none higher than six stories. Almost all of the rooms and suites face the Pacific, with a private lanai for contemplating the view. Inside, the craftsmanship of old Hawaii reveals itself in lamps of bamboo design, patterns recalling block prints on kapa, and rattan chairs drawing on the peacock shapes of ancient thrones. And, of course, they are all equipped with Sheraton Sweet Sleeper Beds.

The property has 142 yards of intertwining freshwater lagoons that feed into the main swimming pool, with a nearby outdoor spa set amid lava-rock formations. In addition to Kaanapali Beach, the Sheraton Maui Resort and Spa offers a plethora of Hawaiian cultural activities to help you experience the spirit of aloha. Spend your days learning the ancient art of Hula, adorning yourself with fresh flower leis you've created, or playing the ukulele with our Aloha Ambassadors. As the sun sets over Black Rock, experience the magic of these islands with a one-of-a-kind Torch Lighting and Cliff Dive Ceremony, found only at the Sheraton Maui Resort and Spa.

Dining options at The Sheraton Maui Resort and Spa are as rich and varied as the hues in a Kaanapali sunset. The Black Rock Terrace is the perfect choice for casual dining, while Black Rock Steak and Seafood offers contemporary cuisine. East and West combine at Teppan-yaki Dan, where guests will enjoy a fusion of delicious culinary traditions as master chefs prepare inspired dishes at your table.

The Spa at Black Rock features secluded indoor and outdoor relaxation areas and seven luxurious treatment rooms available for massages, body treatments, facials, skin enhancements, manicures, and pedicures. Each product combines natural ocean plants, minerals, and water with the essence oils of Polynesia to create a truly authentic tropical spa experience.

Find more information about Starwood Hotels & Resorts in Hawaii.

Learn more about Kaanapali.

Property Information

Year Built: 1963
Last Renovation: 2018
Accessible rooms: 17
Air conditioned guest rooms: 508
Floors: 6
Nonsmoking rooms: 508
Total rooms: 508

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory A minimum mandatory hotel-imposed fee of $26.04 per room, per day, will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. For detailed description of what’s included in the mandatory fee please see hotel policies.
Advisory A minimum self parking fee of $24 (plus tax) or a valet parking fee of $32 (plus tax) per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. For valet parking, the 1st night is part of resort fee. Parking fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due.
Advisory A minimum mandatory hotel-imposed fee of $30 plus tax per room, per day, will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. For detailed description of what’s included in the mandatory fee please see hotel policies.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.

General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.

Inclusions for travel through April 21, 2019:

- Unlimited wireless high-speed internet access in guest rooms
- Unlimited wireless high-speed internet access in the lobby, pool bars, and Hoku Rotunda
- Valet parking on the day of arrival (first night only)
- Unlimited local telephone calls (on Maui)
- Credit card and 800# access telephone calls up to 60 minutes
- Adult pool floats
- Professional resort photo session with Blink Photography and keepsake 4x6 photo
- Signature logo Hawaiian tote bag
- Starwood Maui scheduled shuttle service to Starwood properties and historic Lahaina town
- Hawaiian cultural resort activities
- PressReader access to more than 2,000 full content international and local newspapers and magazines from over 100 countries on your tablet or smartphone

For new bookings as of April 22, 2019 for travel beginning April 22, 2019, the
Resort Charge inclusions will be as follows:

-Unlimited wireless high-speed internet access in guest rooms, lobby, pool bars, and Hoku Rotunda
-Valet parking on day of arrival (first night only)
-Scheduled shuttle service to The Westin Maui Resort & Spa, The Westin Ka’anapali Ocean Resort Villas, and historic Lahaina town
-Adult Pool Floats
-Professional resort photo session with Upcountry Photography and keepsake photo
-Signature logo Hawaiian tote bag
-Daily cultural activities – please see activity schedule for times
-Two eco-friendly refillable water pouches, with water fill stations throughout the property
-One complimentary dish from the “small plates” menu selections at ROCKsalt
-Daily marine educational talks and activities at Maui Ocean Center’s on-site Hawaiian Marine Life Hale with trained marine naturalists

Resort Charge inclusions are subject to change.

The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 star tripadvisor rating Based on 4885 reviews
  • 5.0 star tripadvisor rating
    Beautiful Resort

    We recently stayed one night. It was a chance to spend time with my son, who is stationed in the the U.S. Army on Oahu. It was perfect. Evelyn at the front desk was so gracious, and gave us fantastic rooms with an ocean view. She even thanked him for his service at check in and checkout. The rooms were spacious and had a balcony. The grounds were well manicured with lots of paths and beautiful pools. I especially liked the lagoon pool with a float to just meander. Breakfast was very good. We splurged on the buffet which wasn’t included in our rate. We love the Kaanapali location because it has a long promenade for walking along the beach. We will return next year!

    Jun 01, 2019
  • 1.0 star tripadvisor rating
    Disaster

    Planned months ago a romantic weekend. Our Room wasn’t available. New room wasn’t available until 7:00 PM. No follow up at all. Offered credits but not fixes. I am a long Marriott Rewards member. If this is what Bonvoy Marriott is, no thanks! Won’t be back here and may need leave Marriott. This is not acceptable.

    May 30, 2019
  • 4.0 star tripadvisor rating
    Been around since the 60s and still fabulous

    Sorry for any confusions. I submitted this post a couple of weeks ago and later realized that I gave out erroneous information pertaining to parking. The information below is correct. We stayed at the Sheraton where a wedding that we were attending took place. It was a very nice resort. Being that it was built in the 60s it's still very impressive. From the minute we arrived everything was great. - The valets were welcoming and quick to get our cars when needed. Valet parking costs about $35 per day. You can park your own car, but there is still a fee of about $25 per day. Please note, there aren't a lot of slots if you decide to park your own car. - The front desk staff was very friendly. - The grounds, including the pool area were lovey and the beach was truly only a few feet away. - Our room, which included a balcony was very nice. A few more dresser drawers would have been nice. We had a couple of minor issues like the safe not working, but upon calling the front desk we had someone up within minutes and the issue was addressed. - They also offer a shuttle service that will drop you off at three locations where shopping and restaurants are located. I was happy with my stay at the Sheraton and would stay there again.

    May 28, 2019
  • 4.0 star tripadvisor rating
    nice hotel, good location

    We stayed here three nights on our four island tour. The hotel was very nice and the accommodations were clean and comfortable. There were no obvious maintenance problems. The included breakfast was very good and included many different choices, including a made to order egg and omelet station

    May 28, 2019
  • 3.0 star tripadvisor rating
    Good stay, but not a high end resort by any means.

    Just stayed here for a week with my boyfriend. It’s a nice property with wonderful views of the beach and the lagoon pool is very nice. However, keep in mind this is a massive property, it’s a maze in going to/from your room and to the parking lot, and it feels like a bit of a factory With the amount of people around. This likely attributes to the feeling that you aren’t really a special guest, you’re just another customer. I was a little disappointed in several things that made it clear you’re not at a high end resort. : - nickel and diming. At our luxury Marriott family hotel in Kauai, the resort fee included parking. I was surprised we were charged a resort fee and a $20+ daily self parking fee as well. beach chairs, beds, umbrellas are only available for rent. I think for an umbrella they quoted us $50 for the day which I found astronomical. I don’t know if other resorts provide these things in Kaanapali Beach, but being from Miami, I was shocked that these things weren’t included as that’s standard in Miami. It could be that this is simply not the case at Kaanapali, and these costs add up. - the room. Decent, but small. Water is provided at a charge of $5 a bottle. There are plenty o f water stations to fill up bottles if you happen to have one on property but for a hotel charging $$$, a bottle of water should be provided in the room for guests who just arrived from a long trip. - the food situation, as I like to call it. There are various places to get a bite on property, which is good, but they all serve at different times and aren’t always available, which is... annoying. We found open chairs by one pool, set our things down, walked 5 steps to the bar to order an appetizer, to be told they were only serving drinks at that point, and we had to walk to the farther poolside restaurant to order an appetizer. There’s no poolside service, so if you want food, it’s on you to get up, walk to the other side of the property, order, wait, bring your food back down... same thing with drinks. Really killed my relaxation vibe trying to figure out who to order from and when, and whether I could find nearby seating. (Also, the pools all close at 8 pm, which I found to be early) We had a situation with our initial room they gave us with the a/c. It would not get cold, and they have it set so the system prevents you from lowering the air. I called to change rooms, they insisted on sending an engineer up at 11 pm, who said the a/c appeared to not be chilling, and he was going to try to cool it for us and to give it another hour. By the time he left, we were tired of the situation and didn’t want to deal with re calling again past midnight, so we slept in the heat, and slept terribly. The following morning, I called again and said we just wanted a new room and to not deal with the situation. They insisted on sending someone else up, same thing, who asked if he could attempt to fix it while we were out that day. I told him again we just want a new room and to not have this cut into our time. We were finally given the new room but I don’t get why it took so long for them to just move us. We wasted time, including a good nights sleep, for a room we paid a lot of money for. The toiletries are Also tiny, and just another physical reminder that you’re at mediocre place. We did the luau, expensive, but we enjoyed it and I recommend it. It’s also a great location in walking to the whalers village which we did every night on the board walk. The staff is also very nice. But for the money, I’d stay elsewhere. Overall, I’d recommend this to families, than for a couple looking for a more high end atmosphere with the bells and whistles.

    May 27, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see applevacations.com/faq), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats/PC 18-227, A320-186 seats; Icelandair: PC 18-232, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/Miami Air operated by TUI Air Belgium N.V.: PC 18-250, B737-800-180 seats; Swift Air: PC 18-229, B737-400-150 seats; Viva Aerobus PC 18-228, A320-180 seats/PC 18-254, A320-180 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 D22819