Hotel Overview

2019 Resort Added Values!
Extra Value:
Daily buffet breakfast for two (specific category restrictions apply). Free shuttle service to Lahaina.
Family: Kids 17 and under Stay Free.

The Sheraton Maui Resort and Spa is the premier location for the Hawaiian vacation of your dreams. Situated on Kaanapali Beach, the Sheraton Maui Resort and Spa is the most romantic escape in all the Hawaiian Islands -- the dramatic point at which the legendary Black Rock of Kaanapali meets the ocean. There are endless activities near this 23-acre oceanfront resort, including clear-water snorkeling with turtles, sailing aboard the Teralani, kayaking among dolphins, scuba diving, and deep-sea fishing.

The Sheraton offers 508 rooms and suites located in six distinct towers, none higher than six stories. Almost all of the rooms and suites face the Pacific, with a private lanai for contemplating the view. Inside, the craftsmanship of old Hawaii reveals itself in lamps of bamboo design, patterns recalling block prints on kapa, and rattan chairs drawing on the peacock shapes of ancient thrones. And, of course, they are all equipped with Sheraton Sweet Sleeper Beds.

The property has 142 yards of intertwining freshwater lagoons that feed into the main swimming pool, with a nearby outdoor spa set amid lava-rock formations. In addition to Kaanapali Beach, the Sheraton Maui Resort and Spa offers a plethora of Hawaiian cultural activities to help you experience the spirit of aloha. Spend your days learning the ancient art of Hula, adorning yourself with fresh flower leis you've created, or playing the ukulele with our Aloha Ambassadors. As the sun sets over Black Rock, experience the magic of these islands with a one-of-a-kind Torch Lighting and Cliff Dive Ceremony, found only at the Sheraton Maui Resort and Spa.

Dining options at The Sheraton Maui Resort and Spa are as rich and varied as the hues in a Kaanapali sunset. The Black Rock Terrace is the perfect choice for casual dining, while Black Rock Steak and Seafood offers contemporary cuisine. East and West combine at Teppan-yaki Dan, where guests will enjoy a fusion of delicious culinary traditions as master chefs prepare inspired dishes at your table.

The Spa at Black Rock features secluded indoor and outdoor relaxation areas and seven luxurious treatment rooms available for massages, body treatments, facials, skin enhancements, manicures, and pedicures. Each product combines natural ocean plants, minerals, and water with the essence oils of Polynesia to create a truly authentic tropical spa experience.

Property Information

Year Built: 1963
Last Renovation: 2018
Accessible rooms: 17
Air conditioned guest rooms: 508
Floors: 6
Nonsmoking rooms: 508
Total rooms: 508

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Hotel Details

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Hotel Advisories

Advisory A minimum mandatory hotel-imposed fee of $26.04 per room, per day, will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. For detailed description of what’s included in the mandatory fee please see hotel policies.
Advisory A minimum self parking fee of $24 (plus tax) or a valet parking fee of $32 (plus tax) per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. For valet parking, the 1st night is part of resort fee. Parking fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due.
Advisory A minimum mandatory hotel-imposed fee of $30 plus tax per room, per day, will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. For detailed description of what’s included in the mandatory fee please see hotel policies.
Advisory Sheraton Maui Resort & Spa is undergoing a lobby refresh project. Work will be isolated to main lobby and lower lobby level and work hours are 9am-5pm Mon-Sat. Arrival experience is just north of the lobby and guests can use the same entrance. Daily breakfast buffet is relocated to Maui Ballroom, ROCKsalt dinner service will be relocated to poolside Mai Tai Bar. All other venues remain open as usual. Please note renovation dates and are subject to change without prior notification.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.

General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.

Inclusions for travel through April 21, 2019:

- Unlimited wireless high-speed internet access in guest rooms
- Unlimited wireless high-speed internet access in the lobby, pool bars, and Hoku Rotunda
- Valet parking on the day of arrival (first night only)
- Unlimited local telephone calls (on Maui)
- Credit card and 800# access telephone calls up to 60 minutes
- Adult pool floats
- Professional resort photo session with Blink Photography and keepsake 4x6 photo
- Signature logo Hawaiian tote bag
- Starwood Maui scheduled shuttle service to Starwood properties and historic Lahaina town
- Hawaiian cultural resort activities
- PressReader access to more than 2,000 full content international and local newspapers and magazines from over 100 countries on your tablet or smartphone

For new bookings as of April 22, 2019 for travel beginning April 22, 2019, the
Resort Charge inclusions will be as follows:

-Unlimited wireless high-speed internet access in guest rooms, lobby, pool bars, and Hoku Rotunda
-Valet parking on day of arrival (first night only)
-Scheduled shuttle service to The Westin Maui Resort & Spa, The Westin Ka’anapali Ocean Resort Villas, and historic Lahaina town
-Adult Pool Floats
-Professional resort photo session with Upcountry Photography and keepsake photo
-Signature logo Hawaiian tote bag
-Daily cultural activities – please see activity schedule for times
-Two eco-friendly refillable water pouches, with water fill stations throughout the property
-One complimentary dish from the “small plates” menu selections at ROCKsalt
-Daily marine educational talks and activities at Maui Ocean Center’s on-site Hawaiian Marine Life Hale with trained marine naturalists

Resort Charge inclusions are subject to change.

The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 5030 reviews
  • 5.0 star tripadvisor rating
    Best I Have Ever Been To

    This place is amazing with so much to do and see. Once you go here everything is in second place or worse! You would not be disappointed even though it is not the newest on the island. The food was delicious and the shows are amazing.

    Dec 11, 2019
  • 4.0 star tripadvisor rating
    lovely!

    this place was better then i expected. the views were great and the snorkeling at the beach was amazing! i was worried about the construction since a lot of reviews mentioned it, but we barely even noticed it was happening! get to the pool early if you want a shady spot.

    Dec 11, 2019
  • 5.0 star tripadvisor rating
    Just a Perfect!

    What a gem! The pool is fantastic, the grounds are well maintained, they have a luau onsite, the breakfast buffet is top notch, we enjoyed watching the cliff diver each evening, and Whaler's Village is a short walk away on the beach! Amazing!

    Dec 10, 2019
  • 2.0 star tripadvisor rating
    Wasted Potential

    This resort has a to-die-for location, wonderful waitresses and waiters, great massage therapists, and thorough housekeepers but absolutely no regard for preserving the guest experience in the face of ongoing major renovations and insultingly dismissive customer service by guest services staff. If any vacation destination has an expectation tied to your arrival it’s Hawai’i. If I were management during a prolonged overhaul of such a critical aspect of the resort experience as the arrival location, I would ensure that customer service would be so surprisingly delightful that a guest didn’t realize they were being greeted in a temporary setting. Instead, it seems that the marching orders were to be so unenthusiastic that expectations about the surroundings were kept in check. The location is marred by weird, tacky oversights like a plexiglass window into a dingy little office, in complete view of the signature restaurant hostess table, where a guest must place take-out breakfast orders through a hole—like he or she is bailing someone out of jail. A similarly bizarre view into the rental car company’s back office is afforded from the entrance drive. Perhaps these will be remedied when the remodel is completed, but why are they like this in the first place? As for the service professionals, their friendly, attentive service was—pretty much without fail—offset by the utter disregard anyone who sits behind a desk or answers a phone at this resort. The guest services staff disregard begins at the dismal check-in process. (Actually before, since the front desk assured me that the lobby construction would be done by the time we arrived the day after Thanksgiving. When I expressed my disappointment upon arrival that it was still behind construction walls, the front desk clerk said, “well, the CONSTRUCTION is done” because, I guess, there was no jackhammering.) This experience continued through a spa receptionist who didn’t look up from her computer when I asked a question, even when I lingered in confusion because I didn’t understand her answer, she just pointed in the direction with her eyes glued on the screen. Almost every phone call started with a bright “Aloha!” and then when I asked to be transferred or whatever I had to ask, the voice fell into a lower, disinterested, overly casual (not island relaxed) tone. They might have well said, “whatever” at the end of each call. Again, though, this attitude of disinterest did not extend to the workers who actually did stuff. It was really like everyone with a desk or phone was given the job because they knew someone. This means there is no QA from management.

    Dec 05, 2019
  • 5.0 star tripadvisor rating
    Another amazing stay at the Sheraton Maui!

    I have stayed at this beautiful resort 11 times over the past 10 years and have had a fabulous stay each and every time! From check-in with Noah (who's super nice and extremely helpful), to everyone on staff, they have all been very friendly and attentive. When I read some of the negative reviews, it's really surprising because that's never been my experience staying here. Yes, they are winding up some construction projects, and a few things are moved temporarily, but we never heard any construction noise, nor was it bothersome at all. I love the breakfast buffet (especially the omelet station!), and the servers from the Mai Tai bar and Cliff Dive Grill are very attentive. And it's a beautiful resort, in an amazing location! Seriously, what's not to love?

    Dec 03, 2019

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319