Hotel Overview

2019 Exceptional Values
Extra Value: Daily buffet breakfast for two (specific category restrictions apply). Free shuttle service to Lahaina.
Family: Kids 17 and under Stay Free.

The Sheraton Maui Resort and Spa is the premier location for the Hawaiian vacation of your dreams. Situated on Kaanapali Beach, the Sheraton Maui Resort and Spa is the most romantic escape in all the Hawaiian Islands -- the dramatic point at which the legendary Black Rock of Kaanapali meets the ocean. There are endless activities near this 23-acre oceanfront resort, including clear-water snorkeling with turtles, sailing aboard the Teralani, kayaking among dolphins, scuba diving, and deep-sea fishing.

The Sheraton offers 508 rooms and suites located in six distinct towers, none higher than six stories. Almost all of the rooms and suites face the Pacific, with a private lanai for contemplating the view. Inside, the craftsmanship of old Hawaii reveals itself in lamps of bamboo design, patterns recalling block prints on kapa, and rattan chairs drawing on the peacock shapes of ancient thrones. And, of course, they are all equipped with Sheraton Sweet Sleeper Beds.

The property has 142 yards of intertwining freshwater lagoons that feed into the main swimming pool, with a nearby outdoor spa set amid lava-rock formations. In addition to Kaanapali Beach, the Sheraton Maui Resort and Spa offers a plethora of Hawaiian cultural activities to help you experience the spirit of aloha. Spend your days learning the ancient art of Hula, adorning yourself with fresh flower leis you've created, or playing the ukulele with our Aloha Ambassadors. As the sun sets over Black Rock, experience the magic of these islands with a one-of-a-kind Torch Lighting and Cliff Dive Ceremony, found only at the Sheraton Maui Resort and Spa.

Dining options at The Sheraton Maui Resort and Spa are as rich and varied as the hues in a Kaanapali sunset. The Black Rock Terrace is the perfect choice for casual dining, while Black Rock Steak and Seafood offers contemporary cuisine. East and West combine at Teppan-yaki Dan, where guests will enjoy a fusion of delicious culinary traditions as master chefs prepare inspired dishes at your table.

The Spa at Black Rock features secluded indoor and outdoor relaxation areas and seven luxurious treatment rooms available for massages, body treatments, facials, skin enhancements, manicures, and pedicures. Each product combines natural ocean plants, minerals, and water with the essence oils of Polynesia to create a truly authentic tropical spa experience.

Find more information about Starwood Hotels & Resorts in Hawaii.

Learn more about Kaanapali.

Property Information

Year Built: 1963
Last Renovation: 2018
Accessible rooms: 17
Air conditioned guest rooms: 508
Floors: 6
Nonsmoking rooms: 508
Total rooms: 508

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory A minimum mandatory hotel-imposed fee of $26.04 per room, per day, will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. For detailed description of what’s included in the mandatory fee please see hotel policies.
Advisory A minimum self parking fee of $24 (plus tax) or a valet parking fee of $32 (plus tax) per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. For valet parking, the 1st night is part of resort fee. Parking fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due.
Advisory A minimum mandatory hotel-imposed fee of $30 plus tax per room, per day, will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. For detailed description of what’s included in the mandatory fee please see hotel policies.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.

General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.

Inclusions for travel through April 21, 2019:

- Unlimited wireless high-speed internet access in guest rooms
- Unlimited wireless high-speed internet access in the lobby, pool bars, and Hoku Rotunda
- Valet parking on the day of arrival (first night only)
- Unlimited local telephone calls (on Maui)
- Credit card and 800# access telephone calls up to 60 minutes
- Adult pool floats
- Professional resort photo session with Blink Photography and keepsake 4x6 photo
- Signature logo Hawaiian tote bag
- Starwood Maui scheduled shuttle service to Starwood properties and historic Lahaina town
- Hawaiian cultural resort activities
- PressReader access to more than 2,000 full content international and local newspapers and magazines from over 100 countries on your tablet or smartphone

For new bookings as of April 22, 2019 for travel beginning April 22, 2019, the
Resort Charge inclusions will be as follows:

-Unlimited wireless high-speed internet access in guest rooms, lobby, pool bars, and Hoku Rotunda
-Valet parking on day of arrival (first night only)
-Scheduled shuttle service to The Westin Maui Resort & Spa, The Westin Ka’anapali Ocean Resort Villas, and historic Lahaina town
-Adult Pool Floats
-Professional resort photo session with Upcountry Photography and keepsake photo
-Signature logo Hawaiian tote bag
-Daily cultural activities – please see activity schedule for times
-Two eco-friendly refillable water pouches, with water fill stations throughout the property
-One complimentary dish from the “small plates” menu selections at ROCKsalt
-Daily marine educational talks and activities at Maui Ocean Center’s on-site Hawaiian Marine Life Hale with trained marine naturalists

Resort Charge inclusions are subject to change.

The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 star tripadvisor rating Based on 4874 reviews
  • 5.0 star tripadvisor rating
    Great Stay

    We just got back from a week at the Sheraton. I was a little scared coming due to some negative reviews but am happy to say that I have nothing but a positive review to give. The beach is back, the pool was heated, there were plenty of seats by the pool available. They have a great breakfast buffet. Maybe we came at a good week but it didn’t seem overcrowded and the maintenance of the grounds and room were great. It has beautiful sunsets and a fun cliff diving ceremony every night. It has a great walking trail down the other resorts. My favorite thing was the snorkeling right in front of the resort was great on a sunny day (a little ruff waters but still great fish) and there’s a Mama and two baby turtles living in the rocks right in front of the resort so we got to swim with them all week! We stayed in a one bedroom suit which was great and with our Marriott status got free breakfast and valet parking. Walking down the path and seeing all the resorts I’d definitely say it’s one of the nicer resorts on the beach. A little older (although the rooms were upgraded) but most of the surrounding resorts were. It seems like most of the rooms have an ocean view as well. This picture is the view from our balcony.

    May 21, 2019
  • 4.0 star tripadvisor rating
    Poor housekeeping

    I stayed here last week on the last four nights of my honeymoon. The hotel itself was decent. The grounds were well kept and the location was fantastic. We were pleased with everything except the housekeeping. Upon entering our first room we found fecal matter on the toilet seat. We reported it to the front desk who said they would send someone to clean our room (we should have been offered a new room and some sort of apology at this point but we weren’t). We left the room for an hour to give housekeeping time to clean. Upon returning to our room, we saw that nothing had been touched. We had somewhere to be so we called the front desk requesting a room change, which we were given. The second room was much better. We had used the iron and we left it out to cool at one point and housekeeping didn’t put it away when they cleaned later that morning, nor did they make the bed properly with the pillows and blanket back where it belonged. We aren’t lazy but in every other hotel we have ever stayed at, housekeeping tends to tidy up the rooms a little better when they are cleaned. I submitted feedback through the Bonvoy app and we received a phone call from the housekeeping manager to apologize. Although we appreciated his apology, walking into a room with someone else’s body fluids is pretty gross. We should have been offered some sort of compensation to make up for it but we weren’t (breakfast, reward points, a room upgrade). Would I stay here again? Sure... but only if housekeeping gets their act together.

    May 20, 2019
  • 5.0 star tripadvisor rating
    Corporate Incentive Trip - fabulous!

    We stayed at the Sheraton for a week on a corporate incentive trip, so bear in mind that YMMV. This resort is absolutely gorgeous with fantastic beach access and as close as you can get to some of the best snorkeling at black rock. The lobby itself has amazing views and front desk staff was very helpful and friendly. Our room as very well appointed and provided one of the best views from the large lanai. We stayed in room 5110, one half of the presidential suite. It was a bit of a hike from the rest of the resort amenities, but worth it to us for the short stroll every day to have the quiet and privacy. Please know that the surf is really strong here with huge breakers, but easily swimable if you are at least an intermediate swimmer. Everything was included in our trip, but the actual prices for food, drink and any kind of beach rental are quite pricey, just FYI. That said, the drinks and food were fantastic and service was attentive and friendly. We very much enjoyed our stay and would highly recommend this resort to all!

    May 13, 2019
  • 5.0 star tripadvisor rating
    An amazing resort

    We stayed at the Sheraton on the week of the 6th. And from check in to check out it was truly lovely. As you can see the view from our room was beyond compare. The pool, dining and beach areas are always spotless and the staff could not be friendlier. We usually stay at all inclusive resorts so we’re a little surprised at how much the little extras that you take for granted can cost ( $45 for a day bed ect). And Maui is in general quite expensive. On par with London or New York. But that said I would wholeheartedly recommend this resort.

    May 13, 2019
  • 5.0 star tripadvisor rating
    Sheraton at Black Rock has Aloha

    We checked in for a Birthday weekend, I live on Maui so this was a getaway from the Kihei side to the West side of the island for mothers day weekend / Birthday. Front Desk check in was great, She so nice, when she found out it was a Birthday stay, she had them send 2 glasses of champagne to our room. It was the Aloha we felt from that moment on, we felt so welcome by the entire staff from the pool to the restaurants and attendants at the pool. The sun sets at the Sheraton Maui are incredible, the beach and pool are fantastic!! I have stayed at Hotels all over the world, there is something about this Hotel that makes it so special and relaxing... I am looking forward to my next stay at the same Hotel. We visited the Spa and had one of the best massages, we will be back. Great Hotel

    May 13, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see applevacations.com/faq), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats/PC 18-227, A320-186 seats; Icelandair: PC 18-232, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/Miami Air operated by TUI Air Belgium N.V.: PC 18-250, B737-800-180 seats; Swift Air: PC 18-229, B737-400-150 seats; Viva Aerobus PC 18-228, A320-180 seats/PC 18-254, A320-180 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 D22819