Hotel Overview

2019 Resort Added Values!
Extra Value: Daily buffet breakfast for two (specific category restrictions apply).
Family: Kids 17 and under Stay Free.

Crowning a dramatic lava flow, on one of Hawaii Island's most legendary locations, the Sheraton Kona Resort & Spa at Keauhou Bay sets the stage for a memorable and truly immersive Hawaiian vacation. Located in the heart of historic Keauhou, this resort offers a gateway to the island's rich heritage, unparalleled beauty and endless adventures - an exciting 100 yard walk to the head of Keauhou Bay.

Centrally located with easy access to the Big Island's greatest adventures, the revitalized Sheraton Kona Resort & Spa is ideally located for family vacations or Hawaiian honeymoons. With Hawaii Volcanoes National Park a drivable distance away and diverse landscapes at every turn, this Hawaii Island resort is where you belong. Unique cultural tours have been designed for guests, including a visit to the Keauhou Holua Slide, a national historical landmark on the slopes of Hualalai Mountain and the immense heiau (temples) honoring Hawaiian ancient places of worship.

Accommodations are as warm and inviting as the brilliant landscape outside your window. All 509 rooms and suites pamper you with abundant luxuries, stylish designs, and contemporary amenities. Plus with an expansive balcony in each room, you'll find ample space to unwind and take in the sweeping views.

Enjoy the fun at the massive fantasy pool, with its 200-foot Manta Ray Super Slide, two Jacuzzis and waterfalls, a children's sandy-bottom play pool, and interactive fountains. A variety of watersports, including paddle boarding, kayaking, deep-sea fishing, snorkeling, and much more awaits you at Keauhou Bay. Two 18-hole championship golf courses surround the resort. In addition, tennis, basketball, and sand volleyball courts are available.

As the historical playground of Hawaii's royalty, Keauhou has long been known as a place to rejuvenate and revitalize the spirit. This tradition of healing is nurtured at Ho'ola Spa. The Hawaiian word, ho'ola, means to heal. Hawaii's unique cultural and healing traditions are incorporated into services such as massage, facial and body treatments.

Fresh, local and creative dining provides a flavorful departure for your taste buds. Start the day with a cup of Kona coffee at the Keauhou Coffee Company. Refresh with a tropical smoothie or light lunch at the Holua Poolside Bar, the perfect break from poolside activities. For a lavish breakfast buffet or a dinner with stunning sunset views of the Pacific, visit Rays on the Bay, the only restaurant in the world with viewing of manta rays in their natural habitat. For wine tasting, there's the Silversword Lobby Bar, and for traditional Hawaiian cuisine and the songs and dances of the Pacific, visit The Voice of Life luau and dinner show.

Location

Kona
Kona, HI, USA - Keahole (KOA) : 15 miles

Property Information

Year Built: 1971
Last Renovation: 2011
Accessible rooms: 16
Floors: 7
Nonsmoking rooms: 509
Total rooms: 509

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory A minimum mandatory hotel-imposed fee of $31.25 per room, per day, will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
Advisory A minimum self-parking fee of $20.00 per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Advisory A minimum valet parking fee of $27.00 per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Hotel Mandatory hotel imposed resort fee inclusions:

• • Daily pool side mid-day refreshments
• Unlimited local and 1-800 calls 30 minutes of long distance
• Welcome greeting with shell Lei
• Welcome elixir upon arrival
• Complimentary use of the Kailua-Kona Trolley
• Cultural activities including Hula lessons, Lei making, Ukulele lessons, and Hawaiian Language classes
• Unlimited use of lawn games (bocci ball, lawn darts, ladder ball, etc.)
• Guided Cultural and Historical Tours of Keauhou Bay
• Hospitality Room to accommodate early arrivals and late departures with showers and changing room
• One Sig Zane designed tote bag per stay ($15 Retail Value)
• Unlimited rentals of resort golf clubs
• Unlimited use of resort bicycles
• Unlimited use of resort binoculars for Island siteseeing

The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3.5 star tripadvisor rating 3318 reviews
  • 3.0 star tripadvisor rating
    Wasn't Thrilled

    This property has an amazing location going for it but as one reader put it, they are a 3 star hotel that wants to be a 5 star. It just doesn't all come together. The cleaning staff are the best thing about them and the rooms are very well attended to and the sleep quality is great, but some of the wings do need updating. Rays for breakfast was not at all a good option. The buffet is poorly maintained and not a huge variety and seeing as it is $30 per person it's a serious weak point. Also if you're going to charge that much for breakfast at least hire enough wait staff to get a cup of coffee without having to walk all over the dining room holding your cup pleading for coffee. And while I'm at it a grounds maintenance crew could pick up the trash on the lava beds beside the dining room tables so you can enjoy an unobstructed view of the ocean beyond. So not impressed and such easy things to fix. With a good property manager I have a feeling this place could easily be whipped into shape in a few weeks and do justice to the Sheraton name.

    Nov 13, 2019
  • 2.0 star tripadvisor rating
    Lacks Guest Service experience.

    I booked this place thinking it is now part of Marriott group hotels. I was disappointed to hear that I can’t get access to lounge since I am not a Platinum member. I have been using lounge as a Gold Elite member on mainland. Why this difference? Beware of Resort fee for which hotel does nothing but provide pool towels. To top this fee for parking was bad specially when there is convention etc event and you go around in circle to find the parking as a paid customer but attendee for convention Centre do no pay anything. This place is so far from Reality. One should check and confirm everything before one consider this place.

    Nov 09, 2019
  • 3.0 star tripadvisor rating
    A 3 star hotel that wants to be a 5 star.

    This is not a bad place; solidly decent. But unattained potential is as much a problem as deficiencies. Lost potential 1. Customer Service. I asked for an extra, roll-in bed in our room when I made our reservation. No problem, I was told. Only $25 extra. Great. At check in, I asked about it. No record of my request. Hm? Okay, asked for one again. No problem I was told. Dropped luggage in room. Walked around. Took a swim. Nice pools. Got back to room...you guessed it, no extra bed. Called desk. No record of my request. No problem I was told, only $65 extra. Excuse me? I'm told this on my THIRD request?! Challenged the fee. I was told $65 is what they cost. Here's the lost customer service potential. I should have been told on my THIRD request that they would honor the $25...but they didn't. So, AFTER I'm there and NEED the bed, I'm told of the higher price. Got me. Had a chance for a great customer service review story...but, no. BTW, the roll-in mattress was nice, but the pillow was worthless, even if at $25. Another missed opportunity. After the shenanigans, a fully good sleeping system might have made the situation bearable, but, no. Lost potential 2.General maintenance. It's the finer points that matter. Rusty, old shower curtain loops expose lack of attention to detail. Besides, why are they using old, metal loops in the moist Hawaiian climate. So Motel 6. How about some nice, sturdy plastic, decorative loops? Once you see something like that, you start to see so many other fine, failed maintenance points. Lost potential 3. Furniture. Rays on the Bay restaraunt is great! So how about springing for some comfortable chairs?! The cheap black plastic seats wreak of, "Eat and get out," like 30-minute bus stop diner chairs. (Remember those?) Clearly, the meal and program are meant for 2-hour seatings. So...here's an idea...get 2-hour chairs! This is such a basic restaraunt point I was disappointed in the lack of management wisdom. Lost potential 4. Incongruity with some great things. Our dinner waiter, Conrad, was awesome. He deserves to work in a fully run luxury resort. Our room and bed were nice, but the bathroom seemed to have been taken from a Super 8. Flimsy toilet seats?! Please! So many things are real nice. Then,the less-than-nice-things undercut. them. If this place wants to be a 5-star, fix the 3-star missed potential.

    Nov 08, 2019
  • 4.0 star tripadvisor rating
    Great Stay, Beautiful Location

    With the perfect weather of the W Coast of Hawaii's Big Island and a fantastic location right of Keohau Bay, what's not to like? Well, not to be a nickel-nurser, the "additional charges" that appear with your bill are annoying, considering you're already paying $300+ a night. Things like "self-park" fee of $20 per night ($30 valet), and assorted other "transient tax" etc.etc......That being said, comfy room, excellent view, great location still make this a hotel to consider if Kaihilua-Kona is your destination.

    Nov 04, 2019
  • 5.0 star tripadvisor rating
    Iconic Destination

    Beautiful pool with gorgeous sunset, ocean view. Slide for kids, bar and adults only pool too. Rooms are spacious, air conditioned, high ceilings and large, secluded linai. Rays bar is a terrific, oceanside bar with delicious food and fun atmosphere. Watch night snorkeling from the bar and see manta rays swimming in the lighted ocean.

    Nov 02, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air: PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 102319