Hotel Overview

2019 Exceptional Values
Extra Value: Daily buffet breakfast for two (specific category restrictions apply).
Family: Kids 17 and under Stay Free.

Crowning a dramatic lava flow, on one of Hawaii Island's most legendary locations, the Sheraton Kona Resort & Spa at Keauhou Bay sets the stage for a memorable and truly immersive Hawaiian vacation. Located in the heart of historic Keauhou, this resort offers a gateway to the island's rich heritage, unparalleled beauty and endless adventures - an exciting 100 yard walk to the head of Keauhou Bay.

Centrally located with easy access to the Big Island's greatest adventures, the revitalized Sheraton Kona Resort & Spa is ideally located for family vacations or Hawaiian honeymoons. With Hawaii Volcanoes National Park a drivable distance away and diverse landscapes at every turn, this Hawaii Island resort is where you belong. Unique cultural tours have been designed for guests, including a visit to the Keauhou Holua Slide, a national historical landmark on the slopes of Hualalai Mountain and the immense heiau (temples) honoring Hawaiian ancient places of worship.

Accommodations are as warm and inviting as the brilliant landscape outside your window. All 509 rooms and suites pamper you with abundant luxuries, stylish designs, and contemporary amenities. Plus with an expansive balcony in each room, you'll find ample space to unwind and take in the sweeping views.

Enjoy the fun at the massive fantasy pool, with its 200-foot Manta Ray Super Slide, two Jacuzzis and waterfalls, a children's sandy-bottom play pool, and interactive fountains. A variety of watersports, including paddle boarding, kayaking, deep-sea fishing, snorkeling, and much more awaits you at Keauhou Bay. Two 18-hole championship golf courses surround the resort. In addition, tennis, basketball, and sand volleyball courts are available.

As the historical playground of Hawaii's royalty, Keauhou has long been known as a place to rejuvenate and revitalize the spirit. This tradition of healing is nurtured at Ho'ola Spa. The Hawaiian word, ho'ola, means to heal. Hawaii's unique cultural and healing traditions are incorporated into services such as massage, facial and body treatments.

Fresh, local and creative dining provides a flavorful departure for your taste buds. Start the day with a cup of Kona coffee at the Keauhou Coffee Company. Refresh with a tropical smoothie or light lunch at the Holua Poolside Bar, the perfect break from poolside activities. For a lavish breakfast buffet or a dinner with stunning sunset views of the Pacific, visit Rays on the Bay, the only restaurant in the world with viewing of manta rays in their natural habitat. For wine tasting, there's the Silversword Lobby Bar, and for traditional Hawaiian cuisine and the songs and dances of the Pacific, visit The Voice of Life luau and dinner show.

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Location

Kona
Kona, HI, USA - Keahole (KOA) : 15 miles

Property Information

Year Built: 1971
Last Renovation: 2011
Accessible rooms: 16
Floors: 7
Nonsmoking rooms: 509
Total rooms: 509

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory A minimum mandatory hotel-imposed fee of $31.25 per room, per day, will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
Advisory A minimum self-parking fee of $20.00 per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Advisory A minimum valet parking fee of $27.00 per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Hotel Mandatory hotel imposed resort fee inclusions:

• • Daily pool side mid-day refreshments
• Unlimited local and 1-800 calls 30 minutes of long distance
• Welcome greeting with shell Lei
• Welcome elixir upon arrival
• Complimentary use of the Kailua-Kona Trolley
• Cultural activities including Hula lessons, Lei making, Ukulele lessons, and Hawaiian Language classes
• Unlimited use of lawn games (bocci ball, lawn darts, ladder ball, etc.)
• Guided Cultural and Historical Tours of Keauhou Bay
• Hospitality Room to accommodate early arrivals and late departures with showers and changing room
• One Sig Zane designed tote bag per stay ($15 Retail Value)
• Unlimited rentals of resort golf clubs
• Unlimited use of resort bicycles
• Unlimited use of resort binoculars for Island siteseeing

The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3.5 star tripadvisor rating Based on 3203 reviews
  • 4.0 star tripadvisor rating
    Needs some love, but I’d definitely spend another week here

    First, I’ll discuss what works: Staff was absolutely superb. Check-in, valet, and housekeeping were all outstanding, some of the best I’ve ever encountered. Property is beautiful, comfortable, and well situated outside the bustle of Kailua-Kona yet is still very accessible. Watching manta rays and dolphins from the property was a spectacular experience. Pools are kept at a very pleasant temperature. What needs work: A few things. For one, the hotel is showing its age. Bathrooms have a very public-style toilet and the air conditioners barely keep up with the heat. Elevator near our room broke on the first day and it took me griping three times before anything was done (fortunately was fixed by day’s end). The property could use a bit of refreshing. My biggest gripe would be with the “adult” pool. Despite multiple signs saying that the “serenity pool” was +21 only, on two separate occasions we had to complain to staff about loud and obnoxious teenagers running amok in the pool, despite the much-bigger family pool literally a stones-throw away. Bottom line is, if you’re not going to enforce an adults-only pool, it *will* become an all-ages pool every time. Shouldn’t have to bank on guest complaints for enforcement. Also, lose the paper bracelet “pool passes” that are issued when you pick up towels. No one checks for them and no guests wear them. On a side note, I have a ton of issues with the on-site restaurant “Rays on the Bay”, however I don’t feel it fair to place that burden on the hotel as a whole, so I’ll be reviewing it separately. Despite these issues, I would definitely stay here again if given the opportunity.

    May 28, 2019
  • 3.0 star tripadvisor rating
    Old dated rooms, limited restaurants, resort fee & parking fee.

    I'm giving three stars only because the staff was nice and outgoing as most people are in Kona. Really the resort is so old and stale it deserves a 2 star in my book. Why it's been able to remain a Sheraton is beyond me. They are going to supposedly do a room refresh, which I would say is about 10 years past due. While the property is on a beautiful outcropping and bay, the rooms and building really leave a bit to be desired. Additionally, if you are given a room overlooking the pool, be prepared for a lot of noise as the old sliders to the balconies don't block any of the pool noise. We asked for a room change and thankfully got one. When I told the clerk at the front desk it felt as though we in a kindergarten class anytime we were in the room during pool hours, he knew immediately what I was talking about. Be forewarned if you are using the pool, by about 10 am the guests run to the pool chairs and leave books, water bottles, towels to mark their territory. They may not show up until noon, but they block the chairs. There are not pool attendants to nix this behavior. And there are not enough chairs to accommodate everyone, at least while we were staying there. Lots of hotels in Hawaii add on a resort fee, which I, like many guests are at odds with. It's a way for the hotel to look as though the room cost is less, while adding in a bunch of needless benefits few use...all for $30 at this property. It's 2019 most everyone has a cell phone, so unlimited calls and toll free calls, etc is a waste. So is the Sheraton red tote bag that they claim is worth $15. I have better recycle grocery bags that cost me 99 cents. The shell lei at check-in is a buck at the ABC store. complimentary fitness center admission is fine, but free for any Marriott elite to begin with, 2 bottles of water each day is fine but doesn't really cost much and the property daily activities may or may not appeal to some. Listing live music in the bar as a daily activity is kind of funny, given the live music for free at any of the restaurants in the Kona area, many of which have better food and a lower, much lower price point. I'm sure they get a few people at the hula class or lei making class, but really let's be clear, the $30 resort fee is a rip off especially at a clunky old resort like this. You will also pay $20 self parking fee or $27 valet fee. The entire time we were at the resort the gates were wide open to the parking lot. You could park on the street for free or just pull in the lot, because almost all the cars did not have a parking permit on their dash that were in the lot. While we were at the hotel the Kona Choral Society had a concert. 27 member orchestra and 100 singers, plus all their local ticket sales. Guess what that did to the parking lot for the guests of the hotel to contend with. A zoo, to the point that the valet guys were getting a little huffy with guests who complained. There is a Marriott club lounge for elites, which is nice given a lot of Marriott "resort" properties skip the lounge. That's in my estimation the most redeeming feature of the property and again the staff is lovely. Next time we are in Kona we'll be in Waikoloa, this just wasn't for us.

    May 28, 2019
  • 4.0 star tripadvisor rating
    decent accommodations, limited dining options

    We stayed here for three days as part of our four island tour of Hawaii. There was no beach to speak of, but the property had multiple pools, including a waterfall that were quite nice. The accommodations were nice and the staff was friendly. There is an area nearby in the water where the Manta Ray's congregate.

    May 28, 2019
  • 5.0 star tripadvisor rating
    Keahou Bay Adventures AKA THE POOL HUT

    Manager Bruce at THE POOL HUT is awesome!!! Staff are friendly and helpful. Wonderful place,great service, perfect for families. Kiddos love the pool,playing in the sand, races down the Lava Tube Slide, volleyball and the game room. Mahalo Bruce and staff🌺🐬🌞

    May 26, 2019
  • 4.0 star tripadvisor rating
    Great exterior; not so great interior

    We were on a 19-day vacation to Hawaii. We island-hopped to the Big Island for 2 days. Had an 11 1/2 hour tour on the full day we were there. The exterior of this hotel is really superior. It is an old hotel (40+ years old). The grounds are beautiful and the walkways are big and breezy. The pool is extremely large with nice chaises. The view overlooking the ocean is spectacular. We had a view of the ocean and the pool. The concierge room was really nice with a view of the outside gardens. The gigantic open windows allowed a few birds to come in and say hello. But then there is the interior of the rooms. To say they were average is giving them the benefit of the doubt. The worst feature is the bathroom. The sink is located just outside the bathroom. Nothing special. I bet the bathroom has not been remodeled or updated in 40 years. My wife commented that it looked like a gas station bathroom. The shower looked like the original but we could not complain about the water pressure. The toilet seemed particularly low to the ground. The room was basically fine and the beds were fine too. The A/C worked fine but was the loudest we experienced in quite some time. The porch was very nice and an ample size. The staff at this hotel is uniformly excellent! Not one complaint. Everybody was so nice and solicitous. I did find out that the hotel is scheduled to undergo a massive multi-million dollar renovation of all the interior rooms. I imagine this will be done in stages and may take several years. Sheraton is now under the Marriott umbrella so it does not surprise me that this is slated to happen. Once the renovation is complete I see no reason why this will not be a 5-star hotel.

    May 26, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see applevacations.com/faq), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats/PC 18-227, A320-186 seats; Icelandair: PC 18-232, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/Miami Air operated by TUI Air Belgium N.V.: PC 18-250, B737-800-180 seats; Swift Air: PC 18-229, B737-400-150 seats; Viva Aerobus PC 18-228, A320-180 seats/PC 18-254, A320-180 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 D22819