Hotel Overview

2019 Resort Added Values!
Extra Value: Daily buffet breakfast for two (specific category restrictions apply).
Family: Kids 17 and under Stay Free.

Crowning a dramatic lava flow, on one of Hawaii Island's most legendary locations, the Sheraton Kona Resort & Spa at Keauhou Bay sets the stage for a memorable and truly immersive Hawaiian vacation. Located in the heart of historic Keauhou, this resort offers a gateway to the island's rich heritage, unparalleled beauty and endless adventures - an exciting 100 yard walk to the head of Keauhou Bay.

Centrally located with easy access to the Big Island's greatest adventures, the revitalized Sheraton Kona Resort & Spa is ideally located for family vacations or Hawaiian honeymoons. With Hawaii Volcanoes National Park a drivable distance away and diverse landscapes at every turn, this Hawaii Island resort is where you belong. Unique cultural tours have been designed for guests, including a visit to the Keauhou Holua Slide, a national historical landmark on the slopes of Hualalai Mountain and the immense heiau (temples) honoring Hawaiian ancient places of worship.

Accommodations are as warm and inviting as the brilliant landscape outside your window. All 509 rooms and suites pamper you with abundant luxuries, stylish designs, and contemporary amenities. Plus with an expansive balcony in each room, you'll find ample space to unwind and take in the sweeping views.

Enjoy the fun at the massive fantasy pool, with its 200-foot Manta Ray Super Slide, two Jacuzzis and waterfalls, a children's sandy-bottom play pool, and interactive fountains. A variety of watersports, including paddle boarding, kayaking, deep-sea fishing, snorkeling, and much more awaits you at Keauhou Bay. Two 18-hole championship golf courses surround the resort. In addition, tennis, basketball, and sand volleyball courts are available.

As the historical playground of Hawaii's royalty, Keauhou has long been known as a place to rejuvenate and revitalize the spirit. This tradition of healing is nurtured at Ho'ola Spa. The Hawaiian word, ho'ola, means to heal. Hawaii's unique cultural and healing traditions are incorporated into services such as massage, facial and body treatments.

Fresh, local and creative dining provides a flavorful departure for your taste buds. Start the day with a cup of Kona coffee at the Keauhou Coffee Company. Refresh with a tropical smoothie or light lunch at the Holua Poolside Bar, the perfect break from poolside activities. For a lavish breakfast buffet or a dinner with stunning sunset views of the Pacific, visit Rays on the Bay, the only restaurant in the world with viewing of manta rays in their natural habitat. For wine tasting, there's the Silversword Lobby Bar, and for traditional Hawaiian cuisine and the songs and dances of the Pacific, visit The Voice of Life luau and dinner show.

Location

Kona
Kona, HI, USA - Keahole (KOA) : 15 miles

Property Information

Year Built: 1971
Last Renovation: 2011
Accessible rooms: 16
Floors: 7
Nonsmoking rooms: 509
Total rooms: 509

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Hotel Details

Dining

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Amenities

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Activities

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Hotel Advisories

Advisory A minimum mandatory hotel-imposed fee of $31.25 per room, per day, will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
Advisory A minimum self-parking fee of $20.00 per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Advisory A minimum valet parking fee of $27.00 per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Hotel Mandatory hotel imposed resort fee inclusions:

• • Daily pool side mid-day refreshments
• Unlimited local and 1-800 calls 30 minutes of long distance
• Welcome greeting with shell Lei
• Welcome elixir upon arrival
• Complimentary use of the Kailua-Kona Trolley
• Cultural activities including Hula lessons, Lei making, Ukulele lessons, and Hawaiian Language classes
• Unlimited use of lawn games (bocci ball, lawn darts, ladder ball, etc.)
• Guided Cultural and Historical Tours of Keauhou Bay
• Hospitality Room to accommodate early arrivals and late departures with showers and changing room
• One Sig Zane designed tote bag per stay ($15 Retail Value)
• Unlimited rentals of resort golf clubs
• Unlimited use of resort bicycles
• Unlimited use of resort binoculars for Island siteseeing

The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3.5 3327 reviews
  • 2.0 star tripadvisor rating
    Sheraton kona

    Not what we were expecting. Very basic. It has not been updated in years. Lobby is nice but rooms (we stayed in the more expensive premium rooms) are slightly better than a motel 6. Much better options are available nearer to the airport and restaurants. Restaurant in the resort is okay. I wouldn't stay here again.

    Dec 03, 2019
  • 3.0 star tripadvisor rating
    Frank Lloyd Wright Designed This Hotel

    We were on a manta snorkel trip, and when the guide told us the hotel had been designed by FLW, we stopped in after for dinner at Rays on the Bay. The design is really interesting and has an open air lobby with a pool and views. The grounds are lovely and there seems to be a lot of activities for kids and teens (although no sandy beach that we could find). The hotel has so much potential. The hotel needs to be updated and restored to it's original aesthetic - ex: the floors were painted and should be buffed and polished. They could do so much with the amazing architecture and mid-century modern architecture. If Marriott updates the hotel, hopefully the will hire architects and designers who understand how to properly renovate the buildings. Maybe they can even submit for the National Register for Historic Places.

    Dec 02, 2019
  • 2.0 star tripadvisor rating
    ROACHES EVERYWHERE!

    This resorts is very dated and definitely in need of renovation, but the lack of maintenance has apparently resulted in a pest problem - including in the food service areas. The last of our many roach encounters ended when I woke up to a roach about a foot away from my face on the night stand!! So nasty! I managed to summon the presence of mind to capture it under a glass. We also encountered roaches while eating dinner at Ray’s on the Bay and while sitting on our room’s balcony. The whole experience was awful! We will never go back.

    Nov 30, 2019
  • 1.0 star tripadvisor rating
    Unless You're Willing To Chance A Ruined Vacation, Go Elsewhere

    By way of background, I have stayed at the Kona Sheraton every year for the last 8 years for 2 weeks each time. In that time, I wrote a couple of reviews that were good, but things have changed. The first 4 years were great. I booked an Ocean Front room for 2 weeks, got the room each year, loved it. The last 4 years things steadily went downhill, perhaps because of a change in Corporate Philosophy. I started having trouble getting an Ocean Front room in spite of having booked the room 11 months in advance, keeping an active credit card on file with them for any deposits they may have wanted and calling a couple of weeks in advance, not to mention spending $4K~$5K per year there. This last November they jerked me around for 40 minutes or so saying they had no Ocean Front rooms and tried to put me in a room on the ground floor facing the swimming pool. Ultimately I did get a Suite that was Ocean Front for the price of a regular room, but I almost walked out with the wife. When I complained to Corporate, they forwarded the complaint to the Kona Sheraton and the Sheraton said the best they could do is make a note that I wanted the Ocean Front Room I had booked so far in advance. They have been making a note that I wanted an Ocean Front Room that I had already booked for the last 4 years. It didn't work then and it wouldn't work in the future. So, I just severed an 8 year relationship with BonVoy and the Kona Sheraton and have found a much nicer, newer place with an Ocean Front View for less money and I'm guaranteed the place with no excuses when I arrive. Give it some thought.

    Nov 28, 2019
  • 3.0 star tripadvisor rating
    Just ok

    I can’t say this was the best or worst place I’ve ever stay. Just OK. I liked the resort atmosphere and being older didn’t phase me. I loved the open air lobby and walking around the beautiful grounds early in the morning before it got crowded. I also like the Manta talk. It was very interesting and informative. Parking was expensive and FAR from the rooms. The concierge desk was terrible and learned my lesson about booking with a 3rd party. Completely misled when booking a $700 helicopter trip. The restaurants very overpriced with not very good food. I think it would have be better to stay closer to Kona as this is isolated and the restaurants really weren’t good. Would have been nice to have more dining options closer.

    Nov 26, 2019

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319