Hotel Overview

2019 Resort Added Values
Honeymoon: Bottle of wine, fruit basket, and 20% discount at spa (minimum four night stay; restrictions apply).

The action-packed all-inclusive Sheraton Buganvilias Resort & Convention Center is located in Puerto Vallarta on a golden stretch of beach in the lively Hotel Zone.

This resort oasis features five restaurants, four bars, two swimming pools with swim-up bar and Jacuzzi, four lit tennis courts, daily activities, spa services, a Sheratoons kids' club for ages 5-12, a fitness center, and nightly entertainment.

Set your sights on La Villita Restaurant for an outstanding breakfast, lunch, and dinner buffet and a la carte service. Step inside Embarcadero Bar & Restaurant and enjoy great food and refreshing cocktails. Dine at Gaviotas Restaurant and sample authentic Mexican gourmet cuisine in a casual setting with melodious live piano and a stunning view of Banderas Bay. Guests can dance the night away to the sounds of Cuban salsa, reggae, jazz, and rock at the Lobby Bar as they sample generous drinks. Tequila lovers will be able to choose from over 50 brands of the renowned spirit at El Embarcadero Bar. Don't miss the Mexican fiesta, with a delicious buffet offering the best of our Mexican cuisine, a live mariachi band, folkloric ballet, domestic drinks, fireworks, pi–atas, entertainment, and a fiesta ambiance. Every Sunday, enjoy a traditional brunch with nearly 160 different dishes, as well as a mariachi band, marimba, and entertainment for children.

Please note that as of 2016, a cashless policy has been instituted. Restaurants, bars, room service, the spa, and other services will not be accepting cash payments. Please be sure to establish a credit line upon check-in with a credit or debit card. A cash deposit will be requested if other forms of payment are not available. Any balance will be returned upon check-out.

Location

Puerto Vallarta - Beach
Puerto Vallarta, Jalisco, Mexico - Gustavo Diaz Ordaz (PVR) : 5 miles

Property Information

Year Built: 1980
Last Renovation: 2016
Accessible rooms: 4
Floors: 13
Total rooms: 473

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Hotel Details

Onsite Dining

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Amenities

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Activities

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General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

For the comfort of the guest, in 2016 a cashless policy has been instituted on property. The consumption venues such as restaurants, bars, room service, as well as the spa among other services, do not accept cash payments; therefore, it is strongly suggested to establish a credit line upon check in with credit or debit card. A cash deposit will be requested if other forms of payment are not available, any balance will be returned upon check out.

Pet Policy Pets Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 star tripadvisor rating Based on 4521 reviews
  • 4.0 star tripadvisor rating
    I had a great time, the staff where great, with a few exceptions!

    The staff were great in general, all very helpful and patient. I met some awesome staff, I believe their names were Joann and Mariano, they were a complete pleasure, always making sure we had what we needed! The room was always checked up on to make sure it was clean which we really appreciated! Although I did have an encounter with one of the security staff, in which they were disrespectful and would not look away while I was trying to get out of the pool without being stared at, when I asked them to turn around they laughed and proceeded to mock me by blowing kisses. But thats about it, overall it was a great experience, Thank you Joan and Mariano!

    Aug 10, 2019
  • 5.0 star tripadvisor rating
    Great pool staff, awesome pool ambience and good food!

    So great that I have come back 3x already! Location is also great because it is walking distance to the Malecon. Close to nearby restaurants and the Mega grocery store, so if you're not doing the all inclusive, you still have many options. Love it so much, I bought a timeshare here!

    Aug 08, 2019
  • 5.0 star tripadvisor rating
    Wonderful property and even better staff!

    I don’t often write reviews unless they are truly warranted, so as I sit on my flight home I felt inspired to write this review. My families entire experience at the Sheraton Buganvilias was nothing short of Exceptional! The hotel is beautiful and had all the amenities you would expect from a 4 star Sheraton, but what made our stay so pleasant was the staff. Everyone – from the kitchen cooks and housekeeping to the concierges and the pool servers, was clearly well trained, happy to be working at the property and proud to take care of the guests. We spoke to many different groups of fellow guests who all make multiple trips annually to Puerto Vallarta and they all claimed the reason they keep coming back to the Sheraton was the excellent service from the staff. Kudos to the management who clearly take hiring, training, and keeping their staff happy a top priority. The overall stay wasn’t without incident, but the way the staff handled everything that came up made any concerns melt away. Specifically I recommend talking to the following: Marriott Bonvoy Member services leader Vanessi – she did an amazing job making sure we were well taken care of and any of our needs were addressed. Lulu the concierge was extremely helpful at booking our reservations, activities and giving us advice on new things to try. Club Lounge managers Efrian, Arnulfo, Ernesto and the rest of the club team took great care of us, and went out of their way to offer foods we liked. Pool servers Gama, Mariano (his brother) and Johnn worked the beach area and were prompt and always had a smile. I don’t remember our housekeeping staffs names, but they too were awesome and very friendly. Mario and the staff in LaVillata did a great job and even offered to cook a fish we caught on an outing we caught on a fishing trip. Sheraton Buganvilias Pros: The staff, the gym, the food, the pools, the Club Lounge, the hotel cleanliness and the location (which is central to everything and a short walk to the downtown). Cons: The beach is nice, but its not a sandy beach – its mostly river rock. That is apparently not uncommon throughout Puerto Vallarta. We loved discovering Puerto Vallarta, which is my new favorite destination in Mexico, and owe much of our wonderful experience to the Sheraton Buganvilias.

    Aug 07, 2019
  • 4.0 star tripadvisor rating
    Warm, Welcoming Staff

    I wanted to give a shout out to Sandra Salcedo, who is a host at the main restaurant on the property. She indulged me in a lengthy conversation about all things, and was extremely patient with me while I did my best at holding a conversation in Spanish. She was warm and lovely, and I very much appreciated connecting with her. Look for her and say hello!

    Aug 05, 2019
  • 5.0 star tripadvisor rating
    Resort and Maiave spa

    First time in Mexico. Extremely happy with choice of Sheraton. They have great phrase here, welcome home! They make you feel at home. Everyone was very accommodating, The resort was clean, restaurants were great, I had all inclusive. My room was ocean view, spacious and everything worked. The best part of the resort Maiave, the spa. I received a massage and facial, with that you get hydrotherapy, which is amazing!! Four different pools to relax in, heaven. The girls there are great with the massages and facials. Prices were very reasonable. So many activities at the resort didn’t need to leave. A great quick little get away from Los Angeles

    Jul 31, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see applevacations.com/faq), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats or A320-186 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Sunwing Airlines: PC 19-090, B737-800-189 seats; Swift Air: PC 18-229, B737-400-150 seats/PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats/PC 19-094, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 62519