Hotel Overview

Rated Best Hotel Chain by Apple Vacationers 2011-2019.
Apple Vacations Exceptional Values - valid now through 2020!

One bottle of wine/sparkling wine, rum, or tequila, a 25% discount on spa services, one in-room family breakfast or champagne breakfast, and a complimentary upgrade to nonstop transfers available in all room categories. 50% off a romantic dinner and an assorted seasonal fruit platter available for all Preferred Club Rooms. Restrictions apply.

2020 Resort Added Values!
Free Symbolic Weddings: Receive the Wedding in Paradise Package. Restrictions apply-see applevacations.com/weddings-honeymoons.
Honeymooners: Receive the Secrets Eternity Honeymoon Package complimentary with a 7 night stay in the minimum required room category (restrictions apply; see our website).

Indigenous art to chic design, Secrets Wild Orchid takes its inspiration from the island's gorgeous surroundings, steeped in the Ethiopian roots of Jamaica's African ancestors. Made for the youthful soul and the young at heart, adults (18+ only) will discover a vibrant, hip locale with the exclusive amenities of Unlimited-Luxury®, beginning with 24-room room service, nine gourmet restaurants, nine bars and lounges, the world-class Spa, theater, and championship-caliber golf nearby. If you wish to escape to a little quieter atmosphere, there's Secrets St. James next door, with its Victorian-esque sophistication-- the best of two worlds. Between the two neighboring resorts, enjoy seven gourmet, a la carte restaurants serving a variety of international cuisine, a buffet and more, ten chic bars and lounges offering unlimited premium brand beverages, an air-conditioned theatre featuring a variety of entertainment and a world-class spa with pampering spa treatments.

Preferred Club amenities include private check in/out, private concierge service, private pool, complimentary newspaper in room daily, complimentary internet access in suite, sun bed and soaking tub on terrace, upgraded minibar service, upgraded bath amenities, and complimentary computer access in the Preferred Club Lounge which serves daily continental breakfast and afternoon hot and cold hors d'oeuvres, exquisite desserts, fine liquors and complimentary computer access.

*Please request your honeymoon package at time of booking. Not available during Christmas and New Years Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Secrets Wedding in Paradise Package for both to be received complimentary. The Secrets Eternity Honeymoon Package is only applicable to couples staying within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price.

Location

Montego Bay
Sangster International Airport (MBJ) : 4 miles

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Hotel Details

Dining

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Amenities

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Activities

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Hotel Advisories

Advisory JAMAICA'S TOBACCO CONTROL REGULATIONS SMOKING PROHIBITED IN THE FOLLOWING PLACES: •All enclosed places (Restaurants, bars, lobby areas and rooms) •Public transportation •Work places • Government owned and occupied buildings •Health facilities including pharmacies •Sports, athletics and recreational facilities for use by the public •Educational institutions •Areas specifically for use by children • And places of collective use such as bus stops. Persons may be fined or imprisoned.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy -
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy -
Spring Breakers are not permitted at this Hotel. A student group consist of those that travel without parent or a responsible adult in each room. This could refer to but not limited to high school or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservation of this type.This hotel cannot guarantee a spring-break-free environment.

Transfer Policy -
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information -
Room taxes and service fees are included in vacation price. 
Minimum night stay restrictions may apply. 
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 8627 reviews
  • 4.0 star tripadvisor rating
    The good, the bad and the not so good at Secrets wild orchid preferred

    First of all, the best part of the entire trip was service, especially our Butlers Kenton and Jerome. They are both kind,caring and capable of making your visit the best possible experience. For example, we like quiet and they reserved beach chairs every day at the quietest, most picturesque point on the property. Another time we were unable to get reservations at the hibachi grill restaurant and they pulled major strings to make this happen. They promptly answered the cell phone preferred guest are given and usually came to see us immediately even if we were happy with a phone conversation. I cannot praise them enough. Another stellar employee is the bellman Matthew who greeted us every day and cheered up my phlegmatic husband. Bringing him a smile with his upbeat conversation was much appreciated. The restaurants are all a solid B--perhaps the French restaurant quality Bplus/A minus was the best in our estimation and the hibachi show was entertaining. Jerk chicken stand is very good however one must stand in line and then bring the messy food to a picnic table or back to beach chair....The only exception to the overall decent food is the buffet which is big on quantity but just ok in quality: fruit, salad, etc was unappetizing (even in comparison with the very casual restaurants that we escaped to in Negril by hiring a private driver. By the way, a trip to 7 mile beach in Negril was the highlight for us, walking and swimming on that glorious stretch of sand, even though we stayed in Negril twice before. Naturally we revisited the overhyped Rick's cafe and had a delicious fruit salad and rum punch while watching the intrepid high diver and the not so fearless tourists jump off the cliff into the deep water. Last time we went to Rick's by boat and I'd recommend the catamaran view rather than milling about in the crowd, waiting for a seat. In summary, excellent butlers and service overall, food and weak drinks were fair to good. We paid a premium and had a very nice room, (but poor layout with beach swim out suites facing pool or loud entertainment at night).

    Feb 17, 2020
  • 5.0 star tripadvisor rating
    Secrets Wild Orchid group event

    This resort was a pleasure to work with for my group of 165 guests. Staff were attentive, responsive, pleasant and joy to work with! The resort was clean, comfortable and up-to-date. Any issues (mainly dead batteries) were attended to immediately. Nightly entertainment was good and in a central location (especially for those at Wild Orchid--a bit of a walk for those staying in St James or Breathless). The only complaints I heard from my group was that the pool water was colder than they would have liked and the water was too deep at the swim up bar. Personally, I had no complaints. Would highly recommend this resort for individual or group travel.

    Feb 16, 2020
  • 5.0 star tripadvisor rating
    Secrets Wild Orchid Preferred

    Our second time here.Amazing vacation. Great food, great people. I’ll start with Matthew. He helped with our bags and had the biggest, happiest personality I have ever had the pleasure of experiencing. Our butler, Traverse, Was awesome. Calling multiple times a day to make sure we had everything we needed. And Damien. He was our waiter at the buffet and he is easily our favorite person here. So courteous and ensuring we had a perfect experience. There are 2 things that could be better. The gym, which is really important to us, was not always clean and there wasn’t someone there cleaning the machines after they were used. My only other complaint was the aggressiveness of the people trying to talk us into purchasing a membership. It was very off putting. All in all, though a wonderful vacation!

    Feb 16, 2020
  • 3.0 star tripadvisor rating
    Celebration

    I have to start off with acknowledging one waiter at the Blue Mountain restaurant- Thai- he was amazing, kind, professional, and efficient. I believe it was his first night and we enjoyed him the most of all of the staff at the resort. The resort itself is nice, a variety of restaurants to choose from nightly. I found the food to be from ok to good. You must go out to the pool & beach early to reserve a chair by putting towels. Otherwise you are milling around trying to find a place to sit. They had various activities which were good. At night they had entertainment, a piano bar, and a small dance club. You could find something to do after dinner.The jerk chicken truck is a nice touch in the afternoon and evenings. They also have a 24 hr coffee bar which is great but again I felt as if I was bothering them every time I asked for a coffee.A few cute boutique & a small but cute dress shop were near the coffee shop. Also a general store if you forget anything, sunscreen, advil, etc.... Adequate shampoo, conditioner and lotion in the rooms- good quality. They provide a hairdryer and steamer as well as slippers and robesI I was not impressed with the a portion of the staff, we asked a question or asked for something it was as if we were putting them out or we didn't get a direct answer. I was referred to walk across the resort ( which isn't that far) to get clarity for an excursion I booked. I asked the concierge to call and it was a bother. There was no one in the office they were sending me too. It says no tipping which I always do but everyone let you know they were expecting a tip. Look your in Jamaica, the weather is beautiful and the room are pretty nice- so not complaining. I would look for other option if I was going back to Montego Bay but would stay again if I was going with others who wanted to stay there. The resort itself has nice qualities it was the staff interaction and any desire to be helpful that we found lacking. It is a shame because the property is set up to be a very good resort. The service knocked it down considerably.

    Feb 15, 2020
  • 5.0 star tripadvisor rating
    Third Stay

    This was our third stay at either W/O or S/J. This trip was to celelbrate our upcoming 50th anniversary as well as my 70th birthday. Both of these were acknowledged by the Wild Orchid staff. Our first encounter with the staff was with Shanice when we were getting our room asignment. She was totally helpful and such a pleasure to deal with. We were put in room 2507 which was ocean view with a perfect view of ocean and pool. Overall the resort is in great condition with the exception of one of the elevators in building two where the lighting panel is coming off of the wall. Our room was in great shape and we enjoyed a nightly glass of wine on our balcony. We really enjoyed our meals at Bordeaux where we dined twice, Oceana and Portofino. We went over to Breathless for two dinners and loved them both. Our dinner at Culinaria was excellent but the view from the rooftop Altitude couldn't be beat along with some very good food. Our waitress at Altitude Sashonie was so helpful with meal selections and very attentive even with being so busy. Our nightly visit to the Preferred lounge was something we always looked forward to, mostly to visit with Asheekie who was so personable and a pleasure to deal with. Fitzroy at Portofino and Francine at the Preferred pool were so nice at all times. We definitely liked the Preferred pool/beach area better than the main pools at either W/O or S/J. Just a more relaxed atmosphere which we wanted. The gym is OK but considering the fact that it serves three resorts it is way too small. I always got in but at times it would take several visits to have equipment available. We were lucky enough to meet a great couple from PA who we just hit it off with. They went deepsea fishing one day and caught a White Marlin. They arranged to have a chef at the resort prepare some of the fish and were kind enough to invite us to share the dinner with them. Some of the best and freshest fish we have ever had.

    Feb 15, 2020

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319