Hotel Overview

Rated Best Hotel Chain by Apple Vacationers 2011-2018.
Apple Vacations Exceptional Values - valid now through 2020!

One bottle of wine/sparkling wine, rum, or tequila, a 25% discount on spa services, one in-room family breakfast or champagne breakfast, and a complimentary upgrade to nonstop transfers available in all room categories. 50% off a romantic dinner and an assorted seasonal fruit platter available for all Preferred Club Rooms. Restrictions apply.


2019 Resort Added Values!
Extra Value: Apple Leisure Group Exclusive: Free non-stop transfers.
Weddings: Receive the Secrets Wedding in Paradise Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See https://www.applevacations.com/weddings-honeymoons for more details.
Honeymoon: Receive the Secrets Eternity Honeymoon Package complimentary. This package is complimentary when booking the Preferred Club Junior Suite Ocean View category or higher for a minimum of 7 nights. (restrictions apply*)

Indigenous art to chic design, Secrets Wild Orchid takes its inspiration from the island's gorgeous surroundings, steeped in the Ethiopian roots of Jamaica's African ancestors. Made for the youthful soul and the young at heart, adults (18+ only) will discover a vibrant, hip locale with the exclusive amenities of Unlimited-Luxury®, beginning with 24-room room service, nine gourmet restaurants, nine bars and lounges, the world-class Spa, theater, and championship-caliber golf nearby. If you wish to escape to a little quieter atmosphere, there's Secrets St. James next door, with its Victorian-esque sophistication-- the best of two worlds. Between the two neighboring resorts, enjoy seven gourmet, a la carte restaurants serving a variety of international cuisine, a buffet and more, ten chic bars and lounges offering unlimited premium brand beverages, an air-conditioned theatre featuring a variety of entertainment and a world-class spa with pampering spa treatments.

Preferred Club amenities include private check in/out, private concierge service, private pool, complimentary newspaper in room daily, complimentary internet access in suite, sun bed and soaking tub on terrace, upgraded minibar service, upgraded bath amenities, and complimentary computer access in the Preferred Club Lounge which serves daily continental breakfast and afternoon hot and cold hors d'oeuvres, exquisite desserts, fine liquors and complimentary computer access.

*Please request your honeymoon package at time of booking. Not available during Christmas and New Years Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Secrets Wedding in Paradise Package for both to be received complimentary. The Secrets Eternity Honeymoon Package is only applicable to couples staying within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price.

Location

Montego Bay
Sangster International Airport (MBJ) : 4 miles

Property Information

Total available rooms and suites: 434

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Hotel Details

Dining

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Amenities

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Activities

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Hotel Advisories

Advisory JAMAICA'S TOBACCO CONTROL REGULATIONS SMOKING PROHIBITED IN THE FOLLOWING PLACES: •All enclosed places (Restaurants, bars, lobby areas and rooms) •Public transportation •Work places • Government owned and occupied buildings •Health facilities including pharmacies •Sports, athletics and recreational facilities for use by the public •Educational institutions •Areas specifically for use by children • And places of collective use such as bus stops. Persons may be fined or imprisoned.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy -
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy -
Spring Breakers are not permitted at this Hotel. A student group consist of those that travel without parent or a responsible adult in each room. This could refer to but not limited to high school or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservation of this type.This hotel cannot guarantee a spring-break-free environment.

Transfer Policy -
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information -
Room taxes and service fees are included in vacation price. 
Minimum night stay restrictions may apply. 
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 8598 reviews
  • 1.0 star tripadvisor rating
    Wouldn’t go back

    So many problems with this place. Let me start by saying this was a trip I took with my husband and 2 friends. We were all preferred guests...even now I’m not sure what those benefits might have been. While we were checking in...tried to book the Japanese restaurant...full. How? Too bad, out of luck. Room service was horrible...food was half cooked. No liquor in the room other than a very small bottle of Appleton’s. Which is great if you like Appleton’s I guess. We don’t. But no worries, you can buy a bottle of anything at a very inflated cost. Our room was supposed to be ocean view...nope. Our room was extremely damp and smelled of mold. Clothes on hangers were soaked Don’t try to eat anywhere between 11am and 12pm...nothing is open. The worst part of the whole vacation was the staff. They were beyond rude, very few cared about any of our concerns and would actually argue and raise their voices. This may have been due to the fact they were extremely short staffed, but still no excuse. This is not the Jamaica that I’m used to and it’s a shame that anyone going here will think this place is what Jamaica is all about. Very disappointed.

    Jan 23, 2020
  • 5.0 star tripadvisor rating
    Welcome Home

    We are here for our third stay. We are Unlimited Vacation Club Members and have been to 15 AmResorts but this resort holds a special place in our hearts. We return because of a few of the staff that make the Secrets greeting of “Welcome Home” a reality. The first is Majelo Brown, our UVC rep. He was waiting for us as we arrived, it was his day off but came in to welcome us. Each day he stops by to chat, checks on us and makes sure our stay is going well. He asked what we wanted to do during a stay and wrote a schedule of excursions and dinner we had planned. When our friends who are not UVC members arrived two days after us Majelo was waiting for them as they arrived from the airport. Our room category included a butler. We requested Andre who we met last year. We found that Andre is currently working at neighboring Secrets St. James. He agreed to take care of us even though we were at Secrets Wild Orchid Preferred. He worked tirelessly between the two resorts to make our stay perfect. He accompanied us to our room to make sure all was perfect, made our dinner reservations, met us at restaurants to make sure we seated, set up pool loungers for us, transported us in golf carts if needed and arranged for his partner, Darwin to be available when he took a day off. He made our stay memorable. I asked Darwin what night the chocolate party was. He checked and found out it had been cancelled until next week. Soon afterward he came to us poolside with a plate of chocolate truffles to ease our disappointment. They are a great team! Another Secrets exceptional person is Matthew, the Preferred Club bellman. He enthusiastically greets every guest by name. Returning guests are greeted with a hug. It is impossible not to smile when Matthew is there. When we were leaving last year each of these incredible people made time to stop at the main building to say good bye and wish us safe travels. Their high standards of service and dedication to guests will make us return.

    Jan 23, 2020
  • 5.0 star tripadvisor rating
    Amazing place, best entertainment team!

    We are just back from a fabulous girls trip to Secrets Wild Orchid. This is our second time organizing a girls trip during January to stay at Secrets. We just love it and it feels like home. We never want to leave! What makes the resort so wonderful is the fantastic entertainment team. They become like your family and friends and we just love all the games at poolside, line dancing, trivia, and shows. ❤️ Many special thanks to awesome Chad, Red Stripe, Sky, Tay, J-Star, Tee Tee, Kenny - these are the best and kindest, most fun and talented people on the planet. Thank you for all the special moments! ❤️ We also had great service at the pool and beach. The wait staff and bar staff who keep you happy and keep the drinks coming. We had plenty of nice food options and the rooms look spectacular with the bright updating from last year. We hope to come back soon! 🌴🇯🇲

    Jan 22, 2020
  • 5.0 star tripadvisor rating
    Best place in the world

    Well where to start. This has to be a little piece of heaven 😍😍. The people are the most genuinely friendly and welcoming I have ever had the pleasure of meeting. The food in wild orchid is undoubtedly the best we have had for a very long time. The rooms are so spacious and the bed was like home from home amazingly comfortable. The pools and beach were the best ever. The entertainment was second to none. Every singer and band could be in the tele. The piano bar was fabulous and cheneece the girl who served the drinks is a beautiful soul. I really cannot praise this hotel enough and thank everyone there who made our holiday a wonderful place to remember. We will definitely be coming back ‘home’ very very soon.

    Jan 22, 2020
  • 3.0 star tripadvisor rating
    This Is The Last Time Secrets Will See My Family.

    The resort was not really that bad in general, housekeeping,stocked room bar, and overall cleanliness of the resort. The positive, the bell staff were always friendly and helpful. Our worst complaint is with the premium spirits that we paid extra to be in preferred club, let me tell you that it was everything but unlimited. There was seldom any GREY GOOSE to be had. When you ask for it, the staff were getting tired of the guest asking for premium drinks and getting RUDE. They would not let you pour your own drinks in the lobby bar as they were trying to limit us to smaller drinks so they didn't have to restock PREMIUM. That said on more than one occasion there wasn't any vodka to be had premium or otherwise. On the Beach they only had one waitress trying to serve the whole beach. This was the same of all bars, they were way understaffed and although the staff was friendly they could not keep up. We had to order double drinks each time just to be able to have a drink. By the end of their shifts the waiters and bar tenders were running out of patience. We were a group of 4 that paid extra for preferred club and were all TERRIBLY disappointed with it. My wife and I used the room service only twice and waited nearly 2 hours for service both times. Preferred club is for sure not worth the money. Mostly the biggest complaint was the RUDE comments and treatment of the staff at the preferred club snack bar. This we attribute to management and what they give these staff members to work with, we felt as we were being watched all the time. Any time you went to get a drink someone was watching over your shoulder. On a positive note the elevators in the preferred club were the best we have ever seen. At first we were told there was no room in the Japanese cooking table restaurant during our stay and we were trying to book it the first day we arrived. They finally got us a space in there, and the food was cooked so fast and we were rushed out. Not a good experience!! Not to say the staff weren't great, RAY-RAY cooked an awesome meal all be it that he was rushed. One of the greatest things we have always loved Jamaica for is the food, this time the food wasn't the greatest. Like I said in the beginning of this review. MY FAMILY WILL NEVER USE SECRETS AGAIN.

    Jan 22, 2020

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319