Hotel Overview
Preferred Club amenities include private check in/out, private concierge service, private pool, complimentary newspaper in room daily, complimentary internet access in suite, sun bed and soaking tub on terrace, upgraded minibar service, upgraded bath amenities, and complimentary computer access in the Preferred Club Lounge which serves daily continental breakfast and afternoon hot and cold hors d'oeuvres, exquisite desserts, fine liquors and complimentary computer access.
Location
Montego BayProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy -Spring Breakers are not permitted at this Hotel. A student group consist of those that travel without parent or a responsible adult in each room. This could refer to but not limited to high school or college students booking multiple
rooms. The hotel reserves the right to deny lodging to any reservation of this type.This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
10841 reviews
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Dec 06, 2024Charles uk booked with TUI
We stayed last September at St James, this year we thought we would book secrets wild orchid as restaurants and entertainment would be closest. Unfortunately ownership I believe has changed Cabanas have been added around pool s on both hotels and you have to pay,sunbeds have been moved away and there is a lack of parasols,Dining is similar but lack of butter portions now in a dish but not proper butter,yogurts are now not branded just in a jar,it's a shame just cutting back,we are still here and will try to make the most of it, I don't believe changes are for the better,probably the last time here such a shame.
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Dec 05, 2024Secrets Wild Orchid must have the best location in Montego Bay!
Located on a few different coves and beaches. Beautiful sunsets looking to sea and towards mountains of lush green vegetation. Plenty for everyone to do here! Whether you want to go on a guided snorkeling trip with staff, take out a paddle board, go kayaking or do a little yoga, Or just relax! Secrets Wild Orchid has something for everyone. My room was a good size with a very comfortable bed and pillows.
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Dec 05, 2024
Stephen was amazing!
We stayed at Breathless and frequently went over to Secrets, we had do much help from Stephen who was so accommodating to out needs and so friendly! He made our stay that much better, I hope every guests gets the pleasure of experiencing his hospitality!
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Dec 05, 2024
Did Not Seem Like A 5 Star Resort
I went with my wife for our honeymoon. Prior to the vacation, I had called the resort to inquire about something be done for us for our honeymoon. The person told me that when we check in, to let them know then. When we checked in and told them, they told us we should have told them earlier. They told us they would send us a bottle of champagne and some other stuff but we would have to talk to the concierge the next day to get the free goodies. We did and NOTHING that was mentioned on the resort's website was offered. Nothing was free and everything needed a payment. We didn't even get a honeymoon sign on our door. That was a let down. We asked on 3 different days for something and nothing was done. Room service took 1+ hours to arrive. There was no dinner buffet which is weird. A La Carte dinners were no reservations so every night you had to wait for a table. Beaches were very nice but small. If you weren't out of your room by 9AM you would not find a chair and had to wait for someone to leave in order to get something. Food and drinks were absolutely incredible. The rumours of Jamaica having the best food were true in my opinion. I loved it. The staff were friendly and nice, not everyone though. I have experienced way nicer in other countries. The Resort is also extremely small. I'm used to Bahia Principe type resorts with multiple resorts on the property easily accessible with multiple different kinds of restaurants to visit but this resort was very very small. It did not seem like a 5 star resort honestly speaking.
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Dec 05, 2024Food was terrible!
My husband and I attended this resort November/December 2024 for our honeymoon and it was very disappointing. We will not be recommending this resort to anyone and we likely will never go back to a Secrets resort again as they have really gone down hill. - Our biggest issue was the food... it was HORRIBLE. We struggled to pick a place to eat each day because the food quality was very poor and everything was just reused constantly. Everything at the breakfast buffet was the same food, plus a bit more, at the lunch spots. The "specialty restaurants" also reuse the buffet food. My husband ordered some kind of beef stir fry at dinner and it was the exact food he had earlier that day for lunch at the buffet. Most items at the restaurants were just barely warm and sometimes cold when you received it at your table. Our stay was 10 days and we were ready to come home after 3 days of trying all the restaurants. The lines and waits were also quite long to get into any of the restaurants! We do understand food waste is huge and they have to minimize that somehow but this was not acceptable. We witnessed multiple people walk out of restaurants because they couldn't eat the terrible food. - Our room was clean but VERY loud! You could hear everything through the gap under the door. We were not able to sleep in as the resort often started pressure washers and lawn mowers first thing in the morning plus any of the guests getting up and leaving their room would create a lot of noise as the doors slam and echo in the hallways. - I will say the staff were all very nice and helpful and the issues I have outlined were not a result of them, this is a bigger problem. Overall this resort was overpriced and I don't think we would go back even if it was offered to us for free. Secrets has really gone down hill and it is far from luxury
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.