Hotel Overview

Rated "Best Hotel Chain" by Apple Vacationers 2011-2018.

2019 Exceptional Values
Extra Value: Unlimited Connectivity: Free calling to U.S. and Canada, Free WiFi throughout the resort and more. Apple Leisure Group Exclusive: Free non-stop transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory & extra charge, restrictions apply).
Free Symbolic Weddings: Receive the Secrets Wedding in Paradise Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. 

Honeymoon: Receive the Secrets Eternity Honeymoon Package complimentary. This honeymoon package is complimentary when you book a Preferred Junior Suite Ocean View or higher accommodations category for a minimum of 7 nights (restrictions apply*).

Secrets The Vine Cancun is a contemporary, adults-only haven offering the ultimate in luxurious-personalized service. Combining the natural beauty of the Yucatan Peninsula with the elegance and Unlimited-Luxury of a world-class resort, you'll be awed by the resort's ultra-chic vibe.

Indulge in an expansive array of cuisine and bold flavors at each dining venue. Choose from five a la carte gourmet restaurants, a buffet, and a cafe, where reservations are never required. Your Unlimited-Luxury® privileges include all meals and top-shelf spirits. Unique to Secrets The Vine Cancun, enjoy Sommelier-led wine tastings, including some of the world's finest wine collections with wine pairings and education. Feel like a night out? Enjoy drinks, dinner, and live entertainment at select neighboring resorts with Sip, Savor and See, available from 6pm. to 1am (transportation not included).

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property participates in monthly beach clean-ups and the annual clean-up of the Nichupte Lagoon area. The resort implements programs to conserve water, electricity, and energy.

*Please request your honeymoon package at time of booking. Not available during Christmas and New Years Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Secrets Wedding in Paradise Package for both to be received complimentary. The Secrets Eternity Honeymoon Package is only applicable to couples staying within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price.

Location

Cancun
Cancun International Airport (CUN) : 11 miles

Property Information

Year Built: 2012
Total available rooms and suites: 434

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

 

 

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating Based on 11536 reviews
  • 5.0 star tripadvisor rating
    Awesome Stay

    Stay here May 27 to the 31st. An an awesome experence. The staff was great the food was good and the service was great. If you stay here you have to try the Asian restaraunt. It was I would defenitly stay here again

    Jun 02, 2019
  • 5.0 star tripadvisor rating
    Amazing Resort

    This resort is AMAZING! The service is next to none and the food is plenteous and excellent. The decor and atmosphere is set for relaxation and pampering. You truly feel like royalty staying here. This would be my voice of stay always in Cancun.

    Jun 02, 2019
  • 5.0 star tripadvisor rating
    Beautiful hotel, excellent service

    Secrets The Vine is a very modern and beautiful resort located in the Cancun hotel zone. We purchased the preferred room option and were located on a higher floor with access to the rooftop pool. This was by far our favorite pool with great views and it was a bit more quiet then the other pools. There was a bar and a restaurant located directly behind the pool. Food at all the restaurants and buffet was amazing. The selection of foods, pasteries and desserts at the buffet was outstanding! Overall the service was excellent and definitely one of the best resorts we have stayed in. We also stayed at Breathless Rivera Maya in May 2017 and this resort was also exceptional, but definitely has more of a party vibe compared to Secrets The Vine. The only downside was the beach which during our visit had a lot of seaweed.

    Jun 02, 2019
  • 5.0 star tripadvisor rating
    Secrets the vine canun ! Awesome place

    THIS IS A LONG REVIEW BUT** I READ MANY REVIEWS BEFORE HAND AND CAN TELL THE ACCURACY TO HELP ANYONE WITH A REVIEW THAT I WISH I COULD OF READ. For the first part I will talk about what is good about it, which was most of it. We stayed in a junior suite preferred club ocean view room and, I am still blown away at the amazing view after a week of staying there. One of if not the tallest hotels on the hotel zone with very spacious rooms, one of the reasons I wanted to say here was the views I saw online and the views in person were the same but even better in person. We were lucky enough to be next to the ocean front rooms so even though we were only ocean view we got almost the same feeling as an ocean front. We could see miles and miles and miles in any direction from our room on the 27th floor which is the highest up the junior suite goes. The food was so good at the bluewater grill and dragons restaurant we found ourseves continuiously going back their once we got a feel for each menu at all 6 restaurants. The open face ravioLi appetizer reccomended for us at blue water I will still think about because it was that good. Ofcourse with it being an all invlusive, not 100% of the food was to die for but i was very very happy with the general menus, quality, and service. At first we would eat dinners around 8-9 which was when there was a 30 minute wait minimum at each place and the servers seemed a little unhappy and tired by the time we would sit down and get our food around 9:30-10. We started to then go to dinner around 6:30 pm as suggested by another reviewr and the mood changed 100%. We werw always met with outstandng service, no wait time to sit or for food, and a very happy server which would make us laugh and was very genuine. I was worried before coming here about reading reviews of them trying to upsell us on expensive wines at dinner and thinking if us as less customers if we did not. However, this was not the case at all and I never felt any pressure or was treated differently for not spending extra on wines or packages. THE BIGGEST TAKEAWAY was the amazing service from our butler Luis who would work shifts with his coworker Jaime to be the butler for our floor. The butler for your floor only comes with the preffered package rooms which are a slight extra charge and which I will explain next. Jaime was very nice and genuine with no complaints, but my feeling of Luis’s service was above and beyond. From the second we checked in till the second we checked out Luis made sure we had everything we needed and would schedule anything for us that we would ask. We did not want to bug him too much as we are capable of doing things ourselves and dont want to waste his time but he was always there with top quality service and professionalism when we needed help with anything and in a very timely manner. The customer service from our butlers and the staff around the hotel made us feel a little bit like royalty, making any couple enjoy their stay that much more. The preffered club gives you access to a vip lounge with snacks and alcohol, a vip pool, a butler for your floor, a free hydrotherapy session at the spa, and all the preffered rooms are at the top (floor 21-28) so you get the best views all around. I never used the preffered lounge, although I saw a lot of people seem to enjoy it. The preffered pool is nice and on the 12th floor instead of lobby so there is a little view but the pool size is very small and has very limited seats so I never spend anytime there as all the spots were taken by 9-10 am and I did not care to be at the pool so early just to get a spot for the day. The hydrotherapy session was wonderful and if you dont get the preffered package, it only cost $35 dollars I believe and is worth it. For the hydrotherapy package you can spend time a suana, steam room, multiple jacuzis, a relaxation room, and a ice cold water bath. This did not seem that amazing at first but after spending 10 minutes in the steam room then submerging my body in the ice cold bath for 5 seconds, then laying down in the relaxation room I felt pure bliss and peace. Highly reccomend doing those in that order. The real reason I think the preffered club is worth it is for the preffered room floors, the butler, and the personal expedited check in and check out. As soon as we walked in the the hotel to check in we were handed champage and brought to the 27th floor for checkin, they really made us feel special. The bad things were that for the preffered package the vip pool area was very hard to use because of the very limited space and the amount of preffered rooms. The alcohol mixed into every drink was very light having us wonder if they even put alcohol in them, but this was an easy fix. We just asked to make them extra strong or asked for shots with it to make up for that little issue. The poolside service was great or nonexistent depending on the pool and the area. There was only 1 pool table for the whole resort which made me a little sad as I really enjoy pool and it was always taken by groups of people. On almost all of the towels for the room and pool had small stains on them, which did not bother me much and they were still clean but it did not feel 5 star. The beach area is very small and currently due to climate issues is covered in unpleasant seaweed. This also did not bother me as i did not plan on spending much time at the beach. There are no clubs and not too many activites, again I did not mind this as I was looking for a place to just relax and spend time with my significant other. OVERALL Secrets: The Vine cancun did feel like a luxurious 5 star resort even with a few things like the towels that did not seem to fit the 5 star feel. I WOULD RECCOMEND THIS place to any couple looking to get away and enjoy a relaxing time with eachother. I WOULD COME BACK HERE AGAIN, although in a few years, not right away. To me For the things in a resort I was looking for I was very happy with my choice going to secrets the vine cancun although maybe someone looking to party and have many actiivities would not like it as much. If you are going to stay here again, i would highly highly reccomened going with the preffered rooms and atleast an ocean view, because you can not find this view anywhere else nearby in cancun. P.s. order room service in the morning and eat on the Balcony, you will greatly enjoy. A great place for honeymoons and anniversaries. P.s.s. I am not one to spend this much time ever to write a review but I was so happy with my stay I wanted to write something that might help other people chose and to say my thank you to Luis our butler for his amazing service and professionalism.

    Jun 02, 2019
  • 5.0 star tripadvisor rating
    Amazing!

    Our stay at Secrets the Vine was wonderful! The room, food, and pools were all excellent but what really made the trip for me was the activities staff. I especially enjoyed yoga with our guest instructor Pei, water aerobics with Ithiel, Jessica, and Angelys, poker with Emmanuel and Guillermo, and the mojito class with Maria. The staff was so kind and what really impressed me was the personal connection they made with each guest. For example I asked Fernando for directions on the first day and after that he greeted me by name every time he saw me, as did every staff member I participated in an activity with. Guillermo really went above and beyond - after finding out about my interest in the environmental initiatives of the hotel he put me in touch with the director of this program, Carolina, who was kind enough to take some time to talk one on one with me about the ways Secrets the Vine was helping the environment both locally at their beach, and on a larger scale by reducing and recycling plastic waste. I also want to give a shout out to Viridiana from Concierge who was extremely quick and helpful in responding to my questions before the trip, and to Alejandro from the sports bar who my fiancee really enjoyed talking sports with while grabbing a drink and watching the game. Thank you all so much! The resort amenities were fantastic but having such a great staff really made the trip a wonderful experience.

    Jun 01, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see applevacations.com/faq), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats; Swift Air: PC 18-229, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 61919