Hotel Overview

Rated "Best Hotel Chain" by Apple Vacationers 2011-2018.
Apple Vacations Exceptional Values - valid now through 2020!
Complimentary upgrade to nonstop transfers.
2019 Resort Added Values
Extra Value: Unlimited Connectivity: Free calling to U.S. and Canada, Free WiFi throughout the resort and more. Apple Leisure Group Exclusive: Free non-stop transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory & extra charge, restrictions apply).
Free Symbolic Weddings: Receive the Secrets Wedding in Paradise Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See applevacations.com/weddings-honeymoons.
Honeymoon: Receive the Secrets Eternity Honeymoon Package complimentary. This honeymoon package is complimentary when you book a Preferred Junior Suite Ocean View or higher accommodations category for a minimum of 7 nights (restrictions apply*).

Secrets The Vine Cancun is a contemporary, adults-only haven offering the ultimate in luxurious-personalized service. Combining the natural beauty of the Yucatan Peninsula with the elegance and Unlimited-Luxury of a world-class resort, you'll be awed by the resort's ultra-chic vibe.

Indulge in an expansive array of cuisine and bold flavors at each dining venue. Choose from five a la carte gourmet restaurants, a buffet, and a cafe, where reservations are never required. Your Unlimited-Luxury® privileges include all meals and top-shelf spirits. Unique to Secrets The Vine Cancun, enjoy Sommelier-led wine tastings, including some of the world's finest wine collections with wine pairings and education. Feel like a night out? Enjoy drinks, dinner, and live entertainment at select neighboring resorts with Sip, Savor and See, available from 6pm. to 1am (transportation not included).

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property participates in monthly beach clean-ups and the annual clean-up of the Nichupte Lagoon area. The resort implements programs to conserve water, electricity, and energy.

*Please request your honeymoon package at time of booking. Not available during Christmas and New Years Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Secrets Wedding in Paradise Package for both to be received complimentary. The Secrets Eternity Honeymoon Package is only applicable to couples staying within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price.

Location

Cancun
Cancun International Airport (CUN) : 11 miles

Property Information

Year Built: 2012
Total available rooms and suites: 434

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.

Minimum night stay restriction may apply.

Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating 12459 reviews
  • 1.0 star tripadvisor rating
    Filthy, Frat party atmosphere & Terrible service - Far from luxury

    We booked a master suite at Secrets The Vine for a long weekend after visiting Holbox (amazing place). Thinking this would be a lovely relaxing place to end a holiday. How wrong we were... Upon arrival, we were greeted by a lovely chap with cool towels and a couple of drinks. This was genuinely the highlight of the trip, it was down hill from there. The reception staff who never once smiled, handled a booking error terribly and then said the Ocean View room did not face the Ocean but rather the neighbouring hotels and their trash (see the pics, disgusting). The room was dated, sheets poor and the towels were more sandpaper than material. If for some reason you do stay here ask for an ‘Ocean Front’ room if you can get one. The food, where do I start. Firstly, all restaurants are first come first served (not luxury) and we waited over an hour one night for a table only to be served heavily over salted food (a theme throughout the stay). The only decent restaurant is the Bluewater grill as they do a decent steak but we had to buy wine as the house wine was battery acid. That said, the selection of wine was decent. At breakfast most mornings there were queues simply because the staff weren’t cleaning the tables. That and food was often missing. The pool areas - overcrowded, not enough beds, EVERY towel had a stain and the toilets gross. Also, the atmosphere is more that of a frat party than of a 5 star resort. All in all, I did not get what I paid for which was the major issue and management simply ignored us. There are many other better resorts in Cancun, please visit one of those and avoid this over priced frat house.

    Oct 13, 2019
  • 5.0 star tripadvisor rating
    AMAZING experience and we’re 2 days in!!!!

    Currently staying in this hotel and I only have one word..FABULOUS! We’re currently on the end of a short trip through Toronto, Las Vegas and Cancun and this hotel has been 2nd to none! We stayed in the Bellagio in Las Vegas and although it had its charm and attraction, the service and staff in Secrets The Vine completely stands out. The staff here cannot do enough for you. We chose to upgrade to the 24th floor on arrival and it was 100% worth the money...the access to the private infinity pool and its staff (Raul especially - thank you Señor) has made this an already unforgettable vacation spot. With its 7 restaurants, multiple bars and amazing poolside food, we’ve enjoyed every bite and drink. We’ve only tried the steak restaurant so far (AMAZING...try the fillet) and are going to try the Asian tonight and no doubt we won’t be disappointed. The rooms are amazing and the staff that attend to them are so friendly and professional. A must stay for couples! We will most certainly be back.

    Oct 13, 2019
  • 5.0 star tripadvisor rating
    Great informative wine tasting.

    Small selection of wines, but very meaningful explanations! Great for beginners and Luis was really awesome. Multilingal and very informed about both the process and other things that I never knew about. Very interactive.

    Oct 13, 2019
  • 5.0 star tripadvisor rating
    The vine is a great vintage

    We went on a 7day trip to secrets the Vine. This is a top drawer hotel and resort. The rooms all have great views. They are all ocean view rooms to some degree. We paid for an update to a junior suite and it is very roomy and grand. We also paid for the preferred club. That got us on the 25th floor and close to the ocean side. Amazing views. (Original north side deluxe room was nice as seen in the pics, but hard rock south side is better). Notes: Preferred club: I’m not sure it is really needed at this resort (was needed in breathless Punta cana). Preferred gets you on the higher floors (21st and up), into olio restaurant for lunch, and premium liquor like Belvedere vodka at the pool). But corona, bud light, are available to all guests. All restaurants are open to everyone at night. The preferred pool is cool, but we went in it once for about 5 minutes... then wanted to join everyone else at the other pools. Also preferred lounge in 21st floor is nice but nothing special. Rooms: Preferred gets you higher up. All rooms are good. Junior suite is bigger and nicer and if you can get a room with a lower number then you are closer to the ocean side. My preference. Bathroom is open to the room, and water closet has a glass door.. I’d prefer a bit more privacy for that, but it’s ok. Huge showers, and some rooms have a free standing tub. The balconies are huge and great. Amazing views. One issue was the rooms have thin walls and we could hear the tv next door even when it was not on loud. That was very annoying. They give you mini bottles of tequila, vodka, rye each day and mini Pringle’s and peanut m&m’s. Daily. Pool: No swim up bar, but not hard to get drinks, great pools, could be a bit warmer but we had rain and I think they cooled down a bit. Lots of loungers. We sent most of our time in the infinity pool and the hot tub. Beach: It’s awesome. Great sand and loungers. Water was warmer than the pools. Nice sandbar that you can walk out to. When water is calm, no seaweed issues and super clear water. If rough, it get a bit seaweedy. But still great. Got a boogie board when rough to surf the waves. Constant beach sellers was very annoying. Food: Poolside: great, pizza, steak sandwiches, fries, chili and cheese sauce. hamburger etc. all good. Sea salt restaurant also good. Get the shrimp tacos Dinner: all excellent, dragons was most visited and Thai chicken is great. Whole menu is good. Bluewater grill is good. Get the beef short ribs. Buffett: only spot I didn’t love. Not much selection of fresh made food here, it’s good food, just limited selection. This hotel favors restaurants instead of buffets. Not a big deal. Sports bar has good wings and nachos and fresh popcorn. Lobby bar has fresh soft pretzels and they are great but only cheese sauce available with the pretzels at night.... SO GOOD. AM Resorts vacation club seminar: We did the seminar to earn $300 hotel money. Suppose to be 90 minutes. Don’t ask questions if you want to keep it to 90 minutes. It wasn’t for us. They didn’t not want to take no for an answer. Spa: It’s a spa and nice and good massage... Gym: Um, ya, it overlooks the ocean and is awesome but I’m not working out on vacation... so if you like the gym in general, you’ll like this one... Overall: Pros: beach, south view side rooms, food, location, pools, friendly staff, did I mention the food? Cons: vendors on the beach and dude constantly blowing on the conch shells for sale (super annoying), lack of buffet selection, not sure preferred club had good value, glass door on bathroom. These are all minor cons.

    Oct 13, 2019
  • 4.0 star tripadvisor rating
    First class service. Relaxation heaven

    Absolutely stunning 5 star hotel. The service was beyond exceptional. Rooms came equipped with every amenity you could think of. Beautiful views, extremely comfortable bed, nice hot huge shower. Turn down service at night, slippers and robes. The 24 hour room service, breakfast to the room, the pool and beach waiter service, every single touch was incredible. The steak restaurant was fantastic, and a meal of the same quality would have easily cost £150 plus in london. I’d suggest the truffle mash! Nothing was too much of a problem, staff consistently went above and beyond when it came to satisfying customers. You could order 2/3 main dishes in the a la carte restaurants with no judgement. Food tasted amazing and the variety across the hotel was just fantastic. We ate sushi two nights in the oriental restaurants as it was just so fresh and indulgent. We stayed for a week and didn’t even manage to eat in all of the restaurants there was just so much choice. The 24 hour cafe made excellent coffee and the donuts/cinnamon buns etc were delicious and in no short supply. I actually had an accident outside of the hotel and badly sprained my ankle and I could not have felt safer and better looked after at secrets the vine. They helped me out of my taxi, brought me ice, concierge team helped me to ring hospitals, offered a doctor, provided me with a wheelchair, and could not stop offering help. The only reason for 4 stars was the evenings at the hotel were very quiet. The atmosphere was somewhat lacking and although it must be said we made so fantastic friends, and the people at the hotel as guests were a great bunch, I think the lack of atmosphere was in part due to people just heading to their rooms after dinner. There was also quite a lot of evening options spread through the resort which actually meant that none of the options/bars were particularly busy. That said, no expense was spared on the entertainment they did provide it’s just a shame it wasn’t busier. The main inside bar really needs some louder music in my opinion to create an atmosphere. Drinks were fantastic, great Sauvignon blanc and top spirits, cocktails in the piano bar were gorgeous, and service was quick. I would not hesitate to return to secrets resorts and found it extremely good value for money. We did a few trips, but as a couple who never do all inclusive and usually get itchy feet to explore, we found absolutely no need or want to venture out for food or drinks at all. My partner highly rated the gym, and I enjoyed the pilates classes. Mexican coffee was a highlight at breakfast, rice pudding, steak, and sushi for dinner. Juan one of the pool waiters was also extremely attentive and hard working, I don’t think I walked over to the bar once the whole week in the daytime. Room service ordered from an iPad and then wheeled in on a table was incredible, all part of your all inclusive. You can even hang a hanger on your door before 3am and they’ll bring you breakfast at a time of your choosing. If you are thinking of booking and want something indulgent, luxury, and relaxing, this is absolutely the place for you.

    Oct 13, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see applevacations.com/faq), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats or A320-186 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Sunwing Airlines: PC 19-090, B737-800-189 seats; Swift Air: PC 18-229, B737-400-150 seats/PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats/PC 19-094, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 62519