2019 Resort Added Values!
Extra Value: Apple Leisure Group Exclusive: Free non-stop transfers.
Weddings: Receive the Secrets Wedding in Paradise Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See applebeachbrides.com.
Honeymoon: Receive the Secrets Eternity Honeymoon Package complimentary. This package is complimentary when booking the Preferred Club Junior Suite Ocean View category or higher for a minimum of 7 nights. (restrictions apply*)
Secrets St. James Montego Bay, an adults-only (18+) resort, features 350 opulent suites. Set on a peninsula surrounded by the crystal-clear Caribbean, this quiet oceanfront destination offers adults the ultimate in sophistication, relaxation, romance and the privileges of Unlimited-Luxury
®. Secrets St. James has been recognized by Preferred Hotels & Resorts Worldwide for inclusion among the finest full-service resorts and spas.
In addition to enjoying all the benefits Secrets St. James has to offer, guests will have the opportunity to utilize all of the Unlimited-Luxury
® privileges available at Secrets Wild Orchid. These facilities and amenities include a total of seven gourmet, a la carte restaurants serving a variety of international cuisine, a buffet and more, ten chic bars and lounges offering unlimited premium brand beverages, an air-conditioned theatre featuring a variety of entertainment and a world-class spa with pampering spa treatments.
Upgrade to a Preferred Club suite and enjoy Preferred Club status and amenities including private check in/out, private concierge service, private pool, complimentary newspaper in room daily, complimentary internet access in suite, sun bed and soaking tub on terrace, upgraded minibar service and upgraded bath amenities, and access to the private Preferred Club Lounge serving daily continental breakfast, afternoon hot and cold hors d'oeuvres, exquisite desserts, fine liquors, and complimentary computer access.
*Please request your honeymoon package at time of booking. Not available during Christmas and New Years Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Secrets Wedding in Paradise Package for both to be received complimentary. The Secrets Eternity Honeymoon Package is only applicable to couples staying within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Spring Breakers are not permitted at this Hotel. A student group consist of those that travel without parent or a responsible adult in each room. This could refer to but not limited to high school or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservation of this type.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 7675 reviews
Almost ruined my 40th birthday!
We visited this resort with intentions on turning up and celebrating our 40th birthdays. Everyone from the bellman, front desk and our concierge, Chericka were great. It wasn’t until we smelled a foul odor in our room and requested a move that things turned for the worst. We were forced to wait several hours before our move would be honored and decided to visit a sales presentation while we waited. We returned to our room with the spa certificates received after the presentation and sat them on the table. At that moment, our bellman came to assist with the move. Once in our new room and ready for our spa treatments we realized we left the certificates in the other room. Only to return and be told by housekeeping they weren’t there. Clearly they were taken and it completely changed my mood. Needless to say, we declined housekeeping for the remainder of our stay because clearly their integrity is comprised. I also heard another guest complain about her safe box being compromised. SMDH, we spend too much to experience things like this. Otherwise, I enjoyed my stay!
Service Not What Was Expected
Upon entering, we were not impressed. The lobby is very small. We arrived a little after check in time and stood in line to check in. Our ocean front room was not ready so we grabbed a bite to eat at Seaside Grill. When our room was ready, we were NOT showed to our room. Instead we made our way to our room alone. The bellman brought our luggage about 30 minutes later, rushed through our room introduction and took off. The first room we were put in (3544) was not ocean front but ocean view. We got settled in and because the motion sensor was located in the hallway, it turned everything off. We soon discovered there were only two hot plugs, the refrigerator and behind one of the nightstands. After communicating our dissatisfaction, we were moved to an ocean front room (3508) the next day. We did not have these sensor issues in our ocean front room. Our ocean front room was wonderful! It was difficult to sleep due to doors slamming in the hallways. Not all water sport activities are included. The only thing that was included was kayaking and snorkeling (NOT by boat, they swim you out from beach at resort). The hobie cat was free only if you can sail by yourself. The chairs on the beach do not have a cushion therefore are quite uncomfortable. Don’t forget to turn off the do not disturb light or you will not get turn down service. Housekeeping never refilled our wash cloths. Room service does not care if you have your do not disturb light on or your do not disturb sign hanging; they will still bang on your door. Room service is very slow, so plan accordingly. As for the restaurants, we were pleased with all of them. Keep in mind we are not foodies. At El Patio (the Mexican restaurant), we asked for more salsa and were told no, they do not have enough. At oceans, we ordered surf and turf and only received one little shrimp. When we asked for more, we were told no because they were running low. The pools and pool staff were amazing. Although, the pool ran out of towels two days in a row. At check out, we had to carry our luggage down because they are on island time here and we did not have time to wait on the bell hop. Overall the service needs some work. It was almost as if they were understaffed especially the bell hops and front desk staff. The resort itself is beautiful and in a wonderful location (only 15 minutes from the airport). We love Secrets resorts but out of all of the Secrets resorts we have been to, this was our least favorite due to the quality of service. We will not return.
Fun vacation, terrible room!!
Fun staff and pool bartenders were great as was Stella with Pool Games. Our room was horrible, peeling walls, terrible lighting and terrible cleaning service. Bathroom floor was dirty 4 out of 7 days. Overall appearance of room was truly disgraceful. We took photos and showed staff that wanted us to purchase vacations with Secrets. They were appalled and stated they would have upgraded us immediately but we had only one day left. My feeling is there should not be a single room in such poor condition! We have stayed at Riu, Melia, Marriott etc and never had a room like this>
Every restaurant was amazing and there were so many to choose from every day. The service was exceptional and our room was clean and beautiful. We can't wait to go back one day soon. Even down town was fun to visit with the group.
We had a wonderful time here. We will be returning soon with more couples and more booked rooms. Next time we will stay at the Wild Orchards to experience their rooms and preferred services. I am really excited for the next trip!