Hotel Overview
Secrets Riviera Cancun Resort & Spa offers Apple Vacationers Exclusive Perks! Enjoy perks like FREE extras, upgrades, and discounts you’ll only receive by booking with Apple Vacations. Please note, not all reservations qualify, so please read all conditions to see if you are eligible.
Enjoy an adults-only getaway situated between the Caribbean Sea and the Lagoon of Bahia Petempich. Secrets Riviera Cancun Resort & Spa is filled with Unlimited-Luxury® inclusions that will take your vacation experience to the next level.
Immerse yourself in a variety of luxurious amenities, including limitless grommet dining, top-shelf spirits, and 24-hour in-room dining. Want to learn how to prepare the amazing meals you taste at the resort? Cooking classes are available!
Other fun activities include Zumba classes, Spanish lessons, tequila tastings, and so much more. If you prefer to spend the bulk of your time outdoors, you’ll love aqua adventures like paddle boarding, kayaking and, and windsurfing. In the evening, live music and weekly theme nights are bound to make your experience even more magical.
Location
Puerto MorelosProperty Information
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Hotel Details
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1506 reviews
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Dec 05, 2024Nice getaway
The resort is beautiful. The rooms were nice and clean with lots of pillows. The swimout would have been nice if the water was heated. I’m from northern Ohio so when I saw people complaining the swim outs were cold I figured they were southerners (sorry lol). But even as a northerner I could not stand the frigid water. All the employees are amazing and really go above and beyond. The beach isn’t really swimmable but we knew that before we went. Overall a pleasant experience.
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Dec 05, 2024Foodbourne illness?
The hotel is nice with spacious and clean rooms, and the service staff is outstanding! The pool area servers were amazing and truly made our trip enjoyable. However, on Day 2, 4 out of 8 of our group got sick after eating at the Italian restaurant. Initially, we thought it was food poisoning, but we later learned that other guests who ate at different restaurants also fell ill. The pool area was not busy at all. The beach was disappointing—dirty and in need of a cleanup. It looked like sewage, with a pipe feeding from the river into that part of the ocean. Although some people were swimming there, we found it better to walk 3 km down the beach for a decent swim. We also learned that guests from the previous week were sick as well as some staff members. Despite these issues, the Rosewater staff was incredible. I requested chicken soup that wasn’t on the menu, and the chef kindly made it for me and another guest. I met him to express my gratitude for his accommodation. We informed concierge about our illness, but they got defensive. While we understand it's not their fault, we wanted to bring attention to this issue so that more care could be taken in food preparation. Overall, the resort itself was clean.
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Dec 03, 2024Food Poisoning and/or Virus
The hotel is nice, rooms are spacious and clean, the service staff is outstanding! The pool area servers were amazing and made the trip! However, we were there when there was an outbreak of either food poisoning or a virus. We learned about this on Day 2 from some guys on the Breathless side. We spent most of our time on the Secrets side, to learn many people were affected by this bug. Our 21 yo daughter was hit by the bug on Day 3, she became violently ill with vomiting and diarrhea. The housekeeping staff was amazing, but the hotel manager and front desk staff were unconcerned and unhelpful. We had the doctor to the room twice, at a price tag of $650. No one from the hotel management called to check in, try to accommodate us or make us feel like they cared. When we checked out, we left copies of the doctor bills and were told we'd here from management that day, 3 days later and no word!
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Dec 03, 2024Good time
The entire resort was fun. We had a great time engaging with the friendly stafff. I stayed on the Secrets side and I enjoyed Rosewater and the Hibachi restaurant (on the breathless side) the most. The food was always good and the drinks were great.
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Dec 02, 2024
A Travel Agents Review
We just got back last night (December 1st) and I wanted to write an honest review as a Canadian Travel agent. My husband and I (mid-late 30s) traveled with my parents (late 60s-early 70s) to Secrets Riviera Cancun, and had an unbelievable experience. I will preface this by saying we are big beach people, in fact is it usually in our top 3 “must haves” when choosing a resort. So the fact that this property has a very low scoring beach, and was still one of our best trip experiences speaks volumes. The staff is what makes this property so special. Hands down. They literally cannot do enough for the guests, and the genuine hospitality is felt throughout the entire property. We spent most of our days over at the Breathless pool, where Edwin and Rogelio looked after us with the upmost respect and enthusiasm. Our personal favourite waiter was Pedro from the Mexican restaurant, who also works the special events like Thanksgiving dinner and Mexican night. His infectious laugh and attention to detail made for an unforgettable experience each day we saw him. Being an agent, I acknowledge I am very fortunate that I am able to travel and experience a lot of resorts, but there has never been a resort that I felt the need to return a second time, until this one. I will be counting the days until I return to see all our wonderful friends we have made at the Secrets/Breathless property. Thank you!!
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.