General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Spring Breakers are not permitted at hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type. This hotel cannot guarantee a spring-break-free environment.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 4079 reviews
The resort was amazing, the staff was great, there was a slight misunderstanding with our Spa Package but they made it right. The only complaint is the DJ in the Bar Lounge same song line up every night you could set your watch to it.......
Beautiful resort! The staff was excellent. I highly recommend seiñor Pedro and Valerio...ie..Mr. Handsome for help with your excursions and Arturo for your drink needs. It was the best 7 days I ever spent anywhere.
Beautiful place, amazing people. Poor management and poolside cliental ruined our trip.
We just got back after having our trip to this resort ruined by managements failure to control outside music. At one point, there were 5 radios playing different music in our immediate vicinity. One group in particular brought a radio that was exceptionally loud and played as loud as possible from morning until the pool closed. They screamed profanity all day, danced sexually on the pool "islands", splashed with complete disregard and imitated unfiltered sexual acts. THIS WENT ON FOR TWO DAYS AFTER REPEATED COMPLAINTS BY MULTIPLE GUESTS!! Don't get me wrong, I listen to primarily rap/hip hop and it is generally impossible to offend me; but this went too far!! This blatant disregard for the hundred of other patrons at the resort was a huge failure by the management. We are in our low 40's, I can only imagine how offended the other "older" guests were. We have been to 4 other Secrets resorts, but this will be our last.
We found this secrets to be amazing, amazing service , food and grounds and facilities. We have never found such dedicated staff. The service was incomparable. Everything was first class.The food was to die for and such elaborate desserts and plate presentations. This is the best all inclusive resort we have ever been to.We were celebrating our 50th wedding aniversary. They twice decorated our room with rose petal hearts and candles. They had a warm bubble bath in the jacuzzi tub for us lit by candles. The room had everything you could possibly need. Every night they had first class shows Our favorite employee in the entertainment department was a lovely girl named Ana, She was so kind and sweet. All the employees were so eager to please and always smiling with one exception, an electric cart driver that was very rude and unfriendly but he was the exception. We took one excursion to the city of San Lucas at night for $15 a person which was fun, lots of restaurants and shopping. The only drawback to this resort was that it was on the ocean but it had no beach. You could hear the surf and see the spray but could not go down there. It was a $12 taxi trip one way to a public beach. One other annoying thing that many resorts have is the occasional smell of sewage in back of the buildings, just a wiff now and then.
A very smooth waiter!
Portofino’s Italian Restaurant Secret’s of Cabo San Lucas is a wonderful place to celebrate 30 years!! We had a Wonderful dinner served by a smooth, sweetheart of a waiter, Salvatore!! Thank you for an awesome experience and our compliments to the chef!