Hotel Overview

Rated "Best Hotel Chain" by Apple Vacationers 2011-2018.

2019 Resort Added Values
Extra Value: Unlimited Connectivity: Free calling to U.S. and Canada, Free WiFi throughout the resort and more. Apple Leisure Group Exclusive: Free non-stop transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory & extra charge, restrictions apply).
Free Symbolic Weddings: Receive the Secrets Wedding in Paradise Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply

Honeymoon: Receive the Secrets Eternity Honeymoon Package complimentary. This honeymoon package is complimentary when you book a Preferred Club Junior Suite Ocean View or higher accommodations category for a minimum of 7 nights (restrictions apply*).


Voted Best Hotel Chain by Apple Vacationers and recipient of the AAA Four Diamond Award, Secrets Playa Mujeres promises all the luxury and impeccable service you have come to expect from Secrets Resorts & Spas. This adults-only (18+) all-suites resort welcomes you to a world of Unlimited-Luxury
® where everything is included.

Swim in the sparkling infinity pool, experience snorkeling or kayaking, be pampered in the Secrets Spa by Pevonia®, or practice your swing at the adjacent 18-hole Playa Mujeres Golf Course with complimentary greens fees. 

Five gourmet a la carte themed restaurants, one buffet restaurant, two grills, and a cafe with no reservations required, will satisfy every taste. 24-hour dining also allows for late night eats at Seaside Grill, and room service allows for a comfortable night in. Seven fabulous bars and lounges await. Feel like going out? Indulge in Sip, Savor, and See, and enjoy food, drinks, and entertainment at select neighboring resorts!


*Please request your honeymoon package at time of booking. Not available during Christmas and New Years Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Secrets Wedding in Paradise Package. Package is only applicable to couples staying within three months of their wedding. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in.

Location

Quintana Roo, Mexico
Cancun International Airport (CUN) : 20 miles

Property Information

Last Renovation: 2014
Total available rooms and suites: 434

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory Christmas cancellation policy (24 Dec 19 - 31 Dec 19): Cancellations received within 1-28 days of arrival will be charged 100% of the total hotel cost.
Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating Based on 5121 reviews
  • 5.0 star tripadvisor rating
    Secrets never disappoints!

    The location was fantastic - the beach was gorgeous! The rooms were well equipped and very comfortable. The bar and restaurant and entertainment options have something for everyone. The Secrets level staff and service was great, as always and didn't disappoint! Thanks Secrets Playa Mujeres for maintaining that excellent level of service.

    Jun 20, 2019
  • 5.0 star tripadvisor rating
    Wonderful resort

    We visited Secrets Playa Mujeres for 5 days in June 2019. Initially I was concerned that the resort was too spread out, but it turned out that I was fine with the layout. The front desk, spa, a few shops, bar and a couple of restaurants are at the front of the property. It is a short walk or golf cart ride to the rooms, pools, more shops, restaurants and beach. The golf cart system is controlled by buttons at the drop off points. We never waited more than a couple of minutes for a cart if we needed one. Mostly, my husband and I walked to our destinations. While walking, we twice saw a resident fox! I loved looking at the native flora and fauna while we got a few extra steps in. The places we spent the most time (pool and beach) were very close to each other. The family friendly resort Dreams is connected by golfcart path to Secrets as well. One evening, we had trouble finding restaurants at Secrets to accommodate our large party (8-10) at our preferred evening dining time (we liked to stay poolside until it closed at 8:00pm). SO, the sweet lady at the podium at the Mexican Restaurant called over to the Mezes restaurant at Dreams (Mezes) to find out they could take us. A quick golf cart ride delivered us there. The appetizers were amazing. Didn't love the main courses so much, but it's all inclusive! Just go for the apps! At Secrets, we enjoyed Oceania the most. The food was good. We did not make it to the Italian, French or Hibachi restaurant. The Hibachi Restaurant takes reservations which you can only make between 4-5 pm at the Mexican restaurant. When our party went to see about getting in, we found out the reservations could only be made for 2 (?), and there were people waiting at 3:30. There was no way our large party was getting in together. That was disappointing. The rooms were nice--I think they all have some form of ocean view. There are buttons for privacy and for maid service. The maids actually put the privacy button on for us, which nearly caused us to miss room service one day. Watch out for that. So, Big Pros: * The beach * The amazing service (give the servers tips for better service) * The location--very private compound and far from the road. NOT in the hotel zone. * The spa * The poolside food and shows (didn't see the others) * 24 hour room service * The view from the pool * The tanning ledge at the pool Improvements that could happen: * Bathrooms and food service closer to the beach * A jacuzzi or pool open later than 8:00 * There is a bit of time between like 11:30 and 12:30 where the restaurant choices are limited. That was a little confusing * I love sushi by the pool--the only choices for poolside service were burgers (which my party said were actually amazing), nachos, etc. That said, I did notice in the afternoon there was a grill set up poolside with meat and fruit. The meat we got there was also great. * Another swim-up bar would be awesome. There's one in one pool, but not the other. * Better accommodations for big parties it looks like more cons than pros, but overall, I LOVED the resort. I have been to 6 different resorts in the area. This one ranks right up there with my favorites. The pros way outweigh the improvement areas. I just mention them in case the Secrets resort wants to go for perfect :)

    Jun 19, 2019
  • 4.0 star tripadvisor rating
    A great resort for weddings and gatherings.

    We had a few minor problems with this resort but overall it’s a beautiful and clean resort. All Staff was very friendly and helpful. It was a more lively resort so we probably won’t return because we prefer something more secluded.

    Jun 19, 2019
  • 5.0 star tripadvisor rating
    Our destination for our Honeymoon and First Anniversary

    Spent seven fabulous days at Secrets Playa Mujeres. Not everything went according to plan, but with the excellent service provided by their outstanding staff my wife and I truly enjoyed our stay. Chief concierge Marcela upgraded our room after some initial reservation issues. Pool Concierge Martha took us under her wing made sure our every want was satisfied including helping my wife get medical attention after a fall by our private pool. Maria and Denis poolside gave us great service every day as did Luis from the preferred club. I would highly recommend this resort to any one seeking to be pampered in a tropical paradise.

    Jun 18, 2019
  • 5.0 star tripadvisor rating
    Great Resort on Playa Mujeres!

    Enjoyed fours days at Secrets Playa Mujeres. Room excellent. Service excellent. Spa excellent. Food and drinks very good. Some people want to vent on these sites about how bad things are at the resort. Nothing is perfect and that’s how I approached this resort. Too many great people to try and thank. Would visit again!

    Jun 18, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see applevacations.com/faq), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats or A320-186 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Sunwing Airlines: PC 19-090, B737-800-189 seats; Swift Air: PC 18-229, B737-400-150 seats/PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats/PC 19-094, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 62519