Resort Details

OnSite Dining
  • Barefoot Grill

    Located pool side with stunning ocean views serving A la carte grilled specialties.

  • Bordeaux

    A la carte fine French cuisine.

  • Coco Café

    Premium coffee and deli snacks served in a casual and relaxed atmosphere.

  • Desires Music Lounge

    Contemporary music lounge featuring flat screen TVs, dance floor and DJ.

  • El Patio

    Savor Mexican A la carte cuisine in a traditional and authentic Mexican ambiance.

  • Himitsu

    Specializing in a fusion of Pan-Asian A la carte specialties

  • Manatees

    Swim-up service and enjoy a cocktail by the pool.

  • Market Café

    A buffet specializing in international cuisine, show cooking experience with theme stations.

  • Oceana

    Fresh fish and seafood prepared in a quiet and romantic seaside setting.

  • Piano Bar Lounge

    Wine and world-wide cocktails in a private ambiance.

  • Portofino

    Enjoy delectable Italian A la carte cuisine.

  • Preferred Club Bar
    Exclusively for Preferred Club guests.
  • Rendezvous

    Lobby bar featuring chic furniture for lounging with a refreshing cocktail.

  • Seaside Grill

    Located pool-side serving A la carte grilled specialties.

  • Showtime Bar

    Sip your favorite cocktail while enjoying our impacting nighttime entertainment.

On-Site Amenities
  • 24-hour room service
  • All-inclusive meal plan
  • Beachfront
  • COVID test onsite
  • Currency exchange†
  • Exercise gym
  • Golf†
  • Jacuzzi
  • Live entertainment
  • Meal Plan Type: All Inclusive
  • 24-hour room service
  • All-inclusive meal plan
  • Beachfront
  • COVID test onsite
  • Currency exchange†
  • Exercise gym
  • Golf†
  • Jacuzzi
  • Live entertainment
  • Meal Plan Type: All Inclusive
  • Meeting rooms†
  • Pool
  • Restaurant†
  • Spa†
  • Tennis court
  • Water sports†
  • Wireless internet connection in public areas
Off-Site Amenities
  • Business Center
  • Fax Machine
  • Printer
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

On-Site Recreation
  • Beach
  • Dart board
  • Fishing †
  • General †
    Cooking classes, bocce ball & horseshoes.
  • Golf †
  • Pool
  • Sailing †
    Catamaran
  • Scuba diving †
  • Spa †
  • Tennis court
  • Volleyball
    Beach and pool volleyball.
  • Water activities †
    - Kayaks
    - Water polo
    - Water aerobics
    - Paddle boards
    - Scuba diving at the PADI diving centre available at additional cost

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 10918 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    I definitely felt pampered.

    Enjoyed our stay very much. Room was beautiful (we overlooked the pool and partial ocean view) and it was cleaned very well everyday. Food was plentiful, but only ok at the buffet-resturants were much more upscale and tasty, but not all are avialable for breakfast or lunch. We had a romantic breakfast delivered to our room one morning that was wonderful! Pool staff are fun and provided lots of activities, the waiters are quick to keep you supplied with drink and food and the pool is beautiful. My only suggestion would be to have more intimate/available bars at night. Great cafe to grab morning coffee-but limited snacks (no Ice cream, popcorn, chips, etc.) But we did enjoy our stay and felt like they truly wanted to make our stay nice-all the staff were wonderful.

    Feb 16, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Vacation/ Business trip

    Fantastic resort! Hands down the best all exclusive we have been to in Cancun. Carlos is amazing! He made the whole trip! Everything was fun with him! Be sure to challenge him in volleyball, great time! He provided everyone with great service and entertainment!

    Feb 15, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Meh

    To be fair, they are getting ready for major renovations so I expected some things to be a bit lacking. But, the overall service just wasn't very good. Most staff not friendly and not very attentive to guests. Probably an oversight on my part, but there were at least 2 weddings per day which was kind of annoying. The facility itself was nice, and the restaurants were pretty good. Beautiful compound and beach.

    Feb 15, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    What a Scam

    This property is shocking! As an avid traveler that’s stayed at many ‘luxury’ all inclusive hotels in Mexico this is by far the worst. The property is scheduled for a complete overhaul with their doors closing in April for a much needed renovation. The state of the property is appalling - it’s run down, dirty, food is reminiscent of my days living in a university dorm, and the amenities are that of a property from the 80’s. To say, and charge, as if it’s still a luxury resort is greed at its best. If travelling to the cancun area I’d highly recommend Excellence and Unico (adults only) and Moon Palace - the Grand (families). Read more about my review and see pictures on my blog.

    Feb 14, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Fabulous Experience, Great Food, Drinks and Entertainment!

    All around fabulous experience from the Staff to the food and entertainment. The pool areas were great as well. Shallow to deeper with jacuzzi's in different locations. The beach was beautiful white sand and ocean water was warm. Beautiful light blue water. No complaints! Golf Course was amazing as well. Beautifully kept. I would go again and tell all my friends and family what a great place it is to Vacation.

    Feb 13, 2025
Hotel Advisories
  • AdvisoryStudent Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
  • AdvisorySecrets Playa Mujeres Golf & Spa Resort will undergo an extensive enhancement project starting April 2025, aimed at upgrading amenities, common areas, and guest rooms to maintain its luxury standards under Hyatt’s Inclusive Collection. Key Points: Normal Operations: Through April 15, 2025, despite some renovations in 2024. Temporary Closure: April 15, 2025, to December 15, 2025. Impacted reservations will be relocated to nearby resorts.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel

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