Secrets Playa Mujeres Golf & Spa Resort - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

10983 reviews

• 

  Worst resort experience we have ever had, but the bed was comfortable

  We just returned from a terrible experience. I cannot recommend this resort. The remote, phone, and in room tablet wouldn't work. The a/c was stuck at 74 degrees. They did fix it, but it took 15 hours for the room to cool down. The bathroom smelled like sewage. We upgraded when we arrived to Preferred, but the staff were very rude in the Preferred Club. The fresh food in the Market Cafe was COVERED in bugs. I have never seen anything so gross. I am talking about the salad bar, the fruit bar, the bread station, and the dessert bar were totally infested. Every time we would reach for a serving utensil, many insects would fly up from the food. It was so gross. 2 days in a row, employees entered our room without knocking. We complained and were told that it was very inappropriate and they would make it right on check out. Nothing was done. In fact, check out was a terrible process. We were told we had to go to the main lobby to sign a receipt to get our deposit back, then they insisted they charge our credit card for more. When we got to the main lobby, the staff kept insisting there was nothing for us to do, that we didn't pay a deposit. I showed her my receipt and she got on the phone with someone. 25 minutes later, she said we needed to sign a receipt to get our deposit back....this all made us late for our transfer to the airport! We couldn't wait to leave, it was as bad as staying in a budget motel! We were there for 3 days to relax at the end of a 16 day trip, celebrating my 50th birthday and planned to catch up on sleep, eat, and recover from all of the physical activities we had enjoyed before arriving at Secrets, and the awful experiences ended up ruining the end of our trip. Such a huge waste of a lot of money!

  Mar 17, 2025
• 

  Fantastic stay!

  The staff at this resort are incredible! They alone provided us with a 10/10 experience. They were warm, kind, and polite. I was so impressed at their fluency in English which was extremely helpful. The amenities such as the pool and gym were in great working order. The housekeeping was fantastic and provided us with daily service plus a turn down service. The buffet options were bountiful. I would absolutely recommend to a friend and stay again!

  Mar 17, 2025
• 

  Stunning Wedding Venue, Budget Beware!

  Our wedding of 56 guests at Secrets Playa Mujeres was an overall fantastic experience, creating unforgettable memories for us and our loved ones. The resort's grounds are undeniably beautiful, meticulously maintained, and provided a picturesque backdrop for our celebration. The service throughout the wedding and reception was top-notch; every team member we encountered was attentive, professional, and genuinely dedicated to ensuring our special day was perfect. Our guests raved about the memorable time they had, and we couldn't agree more. However, planning a wedding at Secrets Playa Mujeres requires a significant degree of financial flexibility and patience. Be aware that communication regarding detailed wedding plans doesn't truly begin until approximately three months prior to the event. The initial wedding packages presented are essentially starting points. Expect a comprehensive spreadsheet detailing numerous add-on items to arrive at the three-month mark, which, in our case, tripled our initial budget. We did not add anything extraordinary, simple flowers, photographer, DJ, and very simple reception decorations. All add ons have a 15% service fee and a 16% tax. This late reveal can be stressful, especially since most guests have likely booked their accommodations by this point. The resort's layout, while expansive and offering a variety of specialty restaurants, necessitates the use of golf carts for transportation. While readily available, this can be slightly inconvenient for those preferring to walk. Despite the budget surprises and logistical considerations, the beauty of the venue, the exceptional service, and the overall experience made our wedding at Secrets Playa Mujeres truly magical. We would highly recommend this resort for both weddings and vacations, but strongly advise future couples to be prepared for a substantial increase in their initial budget estimates and to proactively seek detailed information early in the planning process.

  Mar 15, 2025
• 

  Beautiful beach

  Great week at Secrets. Pros- amazing beach, excellent food and service, pool and beach convenient to rooms. Staff always smiling and helpful. Thankyou to Brayan, Sebastian, Alexandre and all the hardworking entertainment and pool bar teams. Very clean resort and beautiful landscape. No cons only Recommendations- more chairs and umbrellas at the beach, way too noisy at pool in afternoon- (many resorts have separate quiet and noisy pools), need a bigger common area at night with seating and light music- expand the Rendezvous area, theatre shows were either too late or cancelled- didn't get to see one, better signage to restaurants, etc., replace outdoor chair pads, room upgrades- which we know are already scheduled, provide pickleball paddles/ balls. We had a lovely time and would recommend this hotel.

  Mar 14, 2025
• 

  Run-down and overpriced

  This hotel is old & run down. I was electrocuted by the wall-mounted light mirror. The pillows are thick & lumpy. Our "king" room was 3 twin beds pushed together with cushions covering the seams. The food was below average. Not worth $400/day.

  Mar 12, 2025