Hotel Overview

Rated "Best Hotel Chain" by Apple Vacationers 2011-2018.
Apple Vacations Exceptional Values - valid now through 2020!
Complimentary upgrade to nonstop transfers.
2019 Resort Added Values!
Extra Value: Unlimited Connectivity: Free calling to US and Canada, Free WiFi throughout the resort and more.
Free Symbolic Weddings: Receive the Secrets Wedding in Paradise Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions apply - see applevacations.com/weddings-honeymoons.
Honeymoon: Receive the Secrets Eternity Honeymoon Package complimentary. This honeymoon package is complimentary when you book the required room category for a minimum of 7 nights (restrictions apply*).

Situated on Papagayo Bay along the Pacific coastline, Secrets Papagayo brings all-inclusive Unlimited-Luxury
® to Costa Rica.

The unique Arenilla beach features black, volcanic sand and a beautiful crystal-clear ocean. Have fun on the water with snorkeling, or take a dip in the two pools and grab a drink at the swim-up bar. When the sun goes down, experience live, nightly entertainment with an onsite disco, theme nights, and big screen movies on the beach. Rejuvenate yourself with a massage, body and facial treatments, and other services from the Secrets Spa by Pevonia (for an additional cost).

Indulge your taste buds with three a la carte restaurants, one buffet, and a cafe. Savor Italian classics in an elegant atmosphere at Portofino or try Himitsu for a remarkable taste of Pan-Asian fusion cuisine. Guests can also enjoy endless top-shelf cocktails with five chic bars. The market cafe is open throughout the day, offering delectable deli snacks and premium coffee.

Each of the 202 spacious suites feature a private terrace or patio, a minibar refreshed daily, and 24-hour room service. For guests seeking the most luxurious of accommodations, the Preferred Club offers 65 ocean view suites with exclusive privileges including access to a private lounge, upgraded minibar and bath amenities, private concierge service, a pillow menu, and much more.

*Please request your honeymoon package at time of booking. Not available during Christmas and New Years Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Secrets Wedding in Paradise Package for both to be received complimentary. The Secrets Eternity Honeymoon Package is only applicable to couples staying within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price.

Location

Costa Rica
Daniel Oduber Quirós International Airport : 13 miles

Property Information

Total available rooms and suites: 434

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory Student Groups (Spring Breakers) are not permitted at this hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating 3443 reviews
  • 5.0 star tripadvisor rating
    Wonderful service and amazing stay

    We had an excellent time at Secrets, wish we had stayed longer. We had a panoramic view and it was breathtaking, yes you must climb a hill but totally worth it for the view and the shuttles were very prompt, we did not wait more than 5 minutes. Food is excellent, everyone is ready to serve you at all time and go above and beyond. Hann at Market Place is the best manager, she was on point and very professional; thank you for making our anniversary special. Marianna at the bar Barefoot Grill was THE best waitress, she catered to us at the beach or pool and knew exactly when it was time for a new drink. She is outstanding!!! The food is top notch, the drinks are plentiful and delicious, the place is big enough but quaint. The views are amazing. If I had one criticism, it would be that as the resort got less busy during the week and they were prepping for a big group, 2 restaurants instead of 1 was closed but the others were not properly staffed and they did not do turn-down service on 1 night.

    Nov 12, 2019
  • 5.0 star tripadvisor rating
    We loved it

    As soon as we got to Secrets, everyone was extremely friendly. We really enjoyed every moment being there. Even the staff that was leaving or coming into work would either say good morning or hello as they walked by us. They go out of your way to make sure you have what you need. The room was nice and always kept clean. Our toilet kept making a high pitch noise when we got there but it was fixed after we mentioned it. We enjoyed walking to our room, beach and the pool instead of using the shuttle because we enjoyed the scenery. But if you needed a shuttle you could use a phone near by or in your room and they would send for one right away. What we liked best was the staff and the pool table area. One of the bartenders, Guillermo, was always refilling our drinks and would find us either by the pool or pool table area. He went above and beyond not just for us but for everyone he encountered. We also loved the restaurant Aqua. Their breakfast smoothies are delicious. We have been recommending Secrets Papagayo to everyone and we would definitely go back to the resort.

    Nov 11, 2019
  • 4.0 star tripadvisor rating
    Vacation

    Not very happy with member benefits, unable to use member benefit in gift shop as everything was already on sale, unable to use benefit is spa because I wanted to purchase a package. So I was treated as every normal person staying at an AM resort.

    Nov 11, 2019
  • 4.0 star tripadvisor rating
    If you want to book PC Oceanfront Suite....please read.

    Upgraded and paid a bit more money and booked a preferred club oceanfront bungalow suite. If you want to have an unobstructed view of the ocean, make sure you get a room in the 100s on main side of report or 300s on other side of resort. 200s have a horrible view. I would reclassify them as partial ocean view. Room 218, our first room, when standing on balcony you can wave at everyone eating at Seaside Grill. After some back and forth was moved to room 102, which had a great view. They do need to clean up and haul away the palm tree they cut down. Room was smaller than I thought, but still good size. Toilet room door is a frosted glass door. You must be comfortable with your significant other or whoever you are staying with if you've got business to do in there. If not, I suggest asking them to step out on the balcony. They need better sealing at the bottom or shower door. Had to lay a large pool towel outside shower because so much water escaped. Safe, steamer, and blow dryer provided. A lot of reviewers say that the main side is just too loud. I was concerned about that but we actually didn't mind being on the "loud" side because we weren't in our room a lot. Sure music played at night, but it usually stopped around 10-11. Staff was nice. David in the PC lobby was fantastic. He initially showed us around when we arrived and pointed everything out. As we walked by the gift shop, I noticed a framed butterfly in the window and told him that I loved butterflies. After the debacle with our room and noticing our displeasure, he surprised us with a gift for our anniversary, one of which was the butterfly I saw in the window of the gift shop. I couldn't believe he remembered that! They really need to replace the lounger cushions around the pool area. They are old, dingy, stained, etc. We are loners and don't participate in much at all. We played water basketball and had a blast. Participate in the activities. In the end you will have had a great time. Beach is black sand. If you are looking for clear blue waters, this is not the place. Can collect a lot of seashells during low tide. Mixed drinks very good, especially the Mango Lava, I think is what it is called. Definitely not much alcohol in the drinks. Restaurants were good. The tomato soup appetizer and chicken fettuccine alfredo at Portofino was awesome. Himitsu was really good. We aren't food snobs so we liked pretty much everything we ate. Room service messed up bad on our breakfast in bed. We both really liked the pancakes. Those were delicious! Toast was cold and rock hard when we got it. You do get approached to attend a 90 minute presentation for an Unlimited Vacation Club membership. Was offered $250 in resort coupons that we used to pay for our excursion to Diamante Eco Adventure Park. If you want the coupons, just sit through the presentation. We actually ended up joining the UVC club. I will tell you DO NOT believe everything they tell you that you will get. There are so many things we have found now that isn't true. Ex: 2 free resort weeks after paying off membership. The word "free" gets you. It's a discounted rate and you either pay $1600 to use one week at certain resorts or use both weeks, which would be use your 2 weeks for 1 week, at their more popular and more expensive resorts and pay $3200. Just beware. Overall it was a nice resort. Don't be bothered by little things and let that ruin your vacation. You do pay a lot of money to stay at the resort, but I'm not going to let some water running out of the shower or dust in the corner or a dirty sliding door track bother me.

    Nov 11, 2019
  • 4.0 star tripadvisor rating
    Costa Rica: A place you will want to visit...over and over again

    My wife and I were stopped by Karim Fawzy (of Unlimited Vacations) inside the airport with a giant smile. Normally we run past these things, but so glad he stopped us. Because of Karim, a very trustworthy, resourceful, responsive, and helpful guy, we were able to benefit from all that Secrets (a beautiful adults-only resort with great food and staff) has to offer. His helpfulness and genuine interest to make your visit in Costa Rica a memorable one continued throughout our entire 7 day vacation there. From seeing Rincon de la Vieja, to doing the Mega Combo tour and even renting a car to explore the rest of the area, he was an even better resource than our travel agent and any other person you may ask. He helped make it an unforgettable experience and one that has us talking about coming back over and over. When you see Karim, make sure you stop and talk to him too!

    Nov 10, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air: PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 102319