2019 Resort Added Values
Extra Value: Unlimited Connectivity: Unlimited Connectivity: Free calling to U.S. and Canada, Free WiFi throughout the resort and more.
Free Symbolic Weddings: Receive the Secrets Wedding in Paradise Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions apply-see applebeachbrides.com.
Honeymoon: Receive the Secrets Eternity Honeymoon Package complimentary when you book a a Preferred Club Superior Junior Suite Ocean View or higher accommodations category for a minimum of 7 nights (restrictions apply*).
Secrets Aura Cozumel combines all of the amenities of Unlimited-Luxury® with an unparalleled island vacation experience for adults only.
The magnificent Secrets Spa by Pevonia treats you with dozens of pampering choices. Experience pure indulgence through a combination of the latest hydrotherapy and indigenous treatments.
Indulge in an expansive array of international cuisine. Choose from four a la carte gourmet restaurants and a buffet venue reservations are never required. Most restaurants offer oceanfront dining. Or sneak away for a romantic meal in your suite or on the beach. Your Unlimited-Luxury privileges include all meals as well as premium beverages. Guests also have the option to Sip, Savor & See. Enjoy complimentary dinner and drinks and live evening entertainment at nearby participating resorts from 6pm to 1am (transportation costs are not included).
Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property participates in a recycling program and uses recyclable containers to package all resort amenities. All staff is trained on energy-saving procedures and conservation, as well as separating organic and inorganic waste. The resort also consistently tracks water consumption, energy use, and solid waste generation.
*Please request your honeymoon package at time of booking. Not available during Christmas and New Years Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Secrets Wedding in Paradise Package for both to be received complimentary. The Secrets Eternity Honeymoon Package is only applicable to couples staying within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 4984 reviews
Ocean made it worth it!
Returned 1 week ago. Preferred Superior Ocean View room. Thrilled with room and view! Housekeeping-great service all around Mini-fridge: restocked daily Beach: beautiful sand. We never had a problem finding shaded seats in the am Ocean: awesome. It is rocky to get into water but with H20 shoes it is easy enough. The water is beautiful and NO seaweed! Water is calm with only minimal waves! Pools: standard,nothing spectacular. The preferred club pool was closed all day the Thurs we were there but we just spent more time in the ocean that day and it didn’t hinder our trip at all. Staff: overall, most were amazing and friendly! The ladies at the Breakfast Buffet each day were especially so nice! The Tues we were there we had some service/staff that was pretty lousy though. It was strange how almost everyone was amazing and yet there were a handful that couldn’t care less to smile let alone be kind. Room Service: polite staff, accurate time estimates; We got a Champagne breakfast while there and it was one of our best meals and delivered promptly at time noted! Food: standard. The omelette lady/option at Breakfast saved the day every day! We went to Sunscapes for Italian and their lunch buffet (twice) and we were glad we did. You can find something to satisfy you but food is mediocre. We don’t rank food high on our priority list, even still it was the most disappointing aspect of the resort for us. Overall, the water/ocean at this resort was the best and is what we enjoyed most!
We had a great time at this resort! Juannini, Monse,Will and Arbey are amazing with the entertainment. We stayed in the preferred area but enjoyed the entire resort including the access to Sunscape. The staff were friendly, our rooms were clean, the grounds were clean and maintained and the food was good. No complaints as we all had a wonderful time and enjoyed ourselves!
Just came back from a WONDERFUL vacation from secrets We have gone 2 yrs in a row!! Also want to give a huge shout out to Isabelle she is one of the beach waitresses best ever had and will take care of you! She is such a sweetheart. Also the entertainment director not sure of her name we called her panda;) she always had panda hat on very good at entertaining and remembers your name after seeing and talking to so many people. I highly recommend this place!!
Great Island, Resort was Lacking
I will preface this review by providing the resorts my wife and I have stayed at so people understand the comparison. We have previously stayed at Sandals Grande Antigua (4.5 stars), Sandals Grande St. Lucia (5 stars) and El Dorado Royale in Playa Del Carmen Mexico (3.5 stars). My rating for our stay at Secrets Aura Cozumel would be 2 stars. I’ll start with the good qualities this resort offers. It has several different pools (although 1 you can’t use unless you are a ‘preferred guest’). The preferred pool is nothing special and I would not advise paying extra to use it. Most folks stayed at the other pools and all the activities seemed to revolve around the other pools. The only benefit of the preferred pool was nicer lounge chairs, which in my opinion, should have been the standard lounge chairs everywhere, because the rest were outdated and uncomfortable. The entertainment staff at the resort were very nice, especially Juanini, Arbey and Wilbur! Franklin was a great bartender, but seemingly the only bartender who was nice and truly wanted us to enjoy ourselves (I’ll take this time to mention we tipped everyone each time we ordered a drink or food, so it wasn’t because of bad tipping.) There are lots of dining options. The landscaping was pretty throughout the resort. The beach was very nice with great water and good snorkeling. Room service was 24 hours and the food was good. The swim up bar at the Manatee pool was very lively and fun with water slides at the pool. I’ll also say the daytime entertainment was always fun and enjoyable so kudos to the hardworking folks I mentioned above. Now for the negatives, which will unfortunately take up the bulk of my review. I’ll start by saying the nighttime entertainment is not a great comparison to Sandals. The entertainment was so boring we left both the Fire show and the Caribbean show to go back to our room to sleep. But, by far, the biggest negative is the food and service at the restaurants. The ONLY restaurant at this resort serving quality food with great service is Bordeaux. The room service is your best option to get a good meal. The food was either bland, served cold, or it was so bad we didn’t eat it. The service at the restaurants mirrored the quality of food. Long waits to be seated at times, sometimes we had gotten halfway through a meal before receiving water, drinks were never kept full and the waiters rarely checked on us. It was basically like being at a short-staffed restaurant for every meal. To talk about drinks shortly, I’ll say we had some good drinks, but if you thought you could get a drink somewhere and ever find a bartender to make it the same, that was a lost cause as there was no consistency. The next thing I’ll talk about is the quality of the pools. While there are several of them, they are not maintained. The tiles are chipped and we had a friend we met who gashed open his foot on one of them. The pools always had stuff floating in them, anything from leaves to cigarette butts to bugs to trash. The edges of the pool had missing edge tiles everywhere and I’m sure injuries were common on these. There was no effort for any of this to be fixed while we were there. You’ll notice as you go around the resort things like glass so dirty it looks frosted, things broken, chipped, etc. They just don’t do any upkeep and accept the resort for what it is from what we experienced. I feel like the travel agency was somewhat at fault for the next issue, but the resort credits were deceiving. We were told we would have $200 to spend at the spa, but in reality, it was small amounts of money applied as coupons to different things at the resort. The cheapest package at the spa for a couple’s massage WITH the discounts was $300. This was more than we paid for a couple’s massage at any resort we’ve been to and I can only imagine the quality mirrored the rest of the resort. They also would not give us the anniversary package because we were not there on the exact day of our anniversary even though it was our 5-year anniversary trip. It was a cheap thing to throw in, so it kind of goes to show you how much they care about the guest experience. (The package was basically a room service breakfast, mimosas and a “special turndown service,” not that much to ask in order to make a guest feel welcome in my opinion.) I’ll mention to go prepared with hydrocortisone cream. It is common occurrence to get into ‘sea lice’ while you are there which is basically baby jelly fish larvae. The resort doesn’t have paramedics with cream for it and not a single shop has it either, so you’ll have to spend $30 take a taxi to get to a Pharmacy in town. We were also surprised and disappointed to note that upon arrival and check-in, we were escorted to our room but were never offered a tour of the grounds, we were simply dropped off and left to figure it out. The resort isn’t THAT big, but we’ve never experienced that before. Not sure how it differs for “Preferred Guests,” but we felt like that was a big miss from a customer service perspective. Overall, I will sum up by saying the resort is in need of a major remodel and then a good maintenance plan. The resort staff numbers need to be doubled so people feel attended to while there and get quality service at restaurants, the bars and the pools. They also need training on how to treat guest to give them a good experience. The majority of the staff didn’t seem to want to be at the resort working regardless of tips we gave. The resort lacks a major overall attention to detail which is why I would give it 2 stars. The 2 stars are basically for a good beach which is just a result of being in Cozumel.
The Good, the Bad, and the Ugly...
This was our first ever trip to Mexico. We spent 4 nights at Secrets Aura Cozumel in early August. Overall we enjoyed our stay, although there were some minor negative experiences along the way. I apologize for the long review but there are some things that you need to know if planing a trip to the island or to Secrets Aura... The GOOD: --Nature: The natural environment at Secrets Aura is very beautiful! Cozumel has some of the clearest, most tranquil blue-green waters and white sandy beaches I have ever seen anywhere. The weather was great and the sun was hot but not too overwhelming while we were there. --The Snorkeling: WOW! The snorkeling right off the beach at Secrets Aura was outstanding! The shoreline was a bit rocky, so you have to wear water shoes. But you don't have to go out very far at all to see dozens and dozens of fish! And they swim right up to you, nose to nose! --Activities: There are fishing, diving, and parasailing opportunities in the tranquil blue-green waters here, not to mention water aerobic classes in the pool and karaoke in the plaza or bar at night. --Staff: Most of the staff were very friendly and welcoming. We were frequently greeted by "Welcome home!" and when I asked housekeepers or other staff how they were, they would always reply "¡Excelente!" --The Food: Other reviewers complained about the food at Secrets Aura, but we found the food to be pretty good. Bordeaux was our favorite--we liked it so much that we ate there twice. We also enjoyed Oceania, Windows, and the Sunny Side Grill, and the Sky Bar was great for late night drinks. We were turned away at the Market Café due to their dress code, so I can't comment on the food there. --The Service: Overall the service was quite good, although it was inconsistent at times. For example, it was impossible to get food or drink service on the beach the first day that we were there. The woman working the beach that day appeared overwhelmed or indifferent. The next day, however, the beach service was excellent-- the waiter came around frequently and was prompt with our drink orders. Angel and Santos at Bordeaux were outstanding servers (Santiago at the Sky Bar as well), among others too numerous to mention. I was careful to always tip the locals for good service. --The Entertainment: The night Fire Show on the beach was spectacular! We've never seen anything like that! Bravo! We missed the Caribbean Show but I am sure that it was great as well. --The Room: We had a Junior Swim Up Suite, with a pool right outside of our sliding glass door. The AC worked well and the king bed was comfy. Housekeeping was very friendly and efficient with daily room cleans. We never watch TV so can't comment on that. The Wi-Fi was good, and the electrical outlets are the same as in the USA. The BAD: --The Secrets Aura Resort is a bit worn down in spots, missing tiles, etc., but they appeared to be working on it. The resort hallways were clean and mopped frequently. The sink in our bathroom did not drain very well, and tended to pool water in the basin. Shower overflowed onto the bathroom floor and my partner complained that the cold water didn't work in the bath tub, only the hot. --Smoke! If you are a smoker then this is the resort for you! There were smokers everywhere! However neither my partner nor I smoke, and it was impossible to sit outside on our little patio without being assailed by second hand smoke. I just do not understand this habit. I suppose it's the right of smokers to slowly poison their bodies, but why do they have to poison the air of others around them in the process? --LOUD, BLARING crappy American pop music everywhere! We would have preferred some P&Q (Peace & Quiet) while lounging on the beach, but for some strange reason the resort management felt it necessary to BLAST crappy, soulless American pop music on the beach from early morning all day into the evening! A real deal-breaker for us... --We were completely snubbed at Da Mario's restaurant for some unknown reason. It was a really muggy night, and after a bit of a wait we were seated at Da Mario's, but then promptly ignored by the wait staff! Other tables seated after us received their water and drinks, but for us--nothing. We ended up walking out after about 20 minutes. Strange... The UGLY: --We rented a car our last full day and the resort and circumnavigated the island. We went to the beach at Punta Sur, which was beautiful, then drove to the Coconuts restaurant, where the food was really good. The ugly part was at the end of our drive. When we received the Jeep from Avis representative in the resort lobby, it had less than a quarter tank of gas. I was a bit concerned but he assured us that that was more than enough to get us around the island. We just had to replace the gas before we returned the car. Just when we got to the poorest, most dilapidated neighborhood on the outskirts of downtown Cozumel, the gas light came on! We were running on empty! We coasted into a gas station and pulled up to the pump, only to be assailed by a swarm of attendants in dirty overalls, grease rags hanging out of their back pockets--and they were all very eager to assist us in putting gas in the car! Some toothless, greasy guy distracted me by asking me questions while polishing my windshield as his co-conspirators manipulated the price at the pump. Long story short is that they ripped us off! We paid about $38 (756 Pesos) for a quarter tank of gas! Beware! --Driving away from our gas station trauma, we headed back to the resort. However we couldn't find the entrance anywhere! We drove up and down the main road, back and forth, but could not find the entrance! I guess that's why they call it “Secrets”! The island map that the rental agent gave us at the resort lobby was far from detailed, and the signage along the road was not very extensive. We finally found the only sign for Secrets after a third pass, and followed a frontage road to another resort before finally locating the hidden locked gate to Secrets Aura! Phew! --During our last night at Secrets Aura we were rudely awakened from our slumber at 2 am by a wailing female and a very LOUD, profane, angry, obviously drunk male voice yelling in the hallway outside of our room. Some kind of domestic dispute or altercation was taking place. (That's the problem with “free” alcohol…) This went on for a good half hour. Needless to say I couldn't get back to sleep--and in the morning was a travel day ahead of us! It ended up being a LONG travel day due to lack of sleep! So overall Secrets Aura and Cozumel was a mixed bag for us. Great natural beauty and great snorkeling, good weather, friendly welcoming staff, and good food. We enjoyed our stay for the most part and were able to maintain our intestinal fortitude (i.e., we didn't get sick). If we ever return to Cozumel, however, we might try a different resort...