Hotel Overview

Secrets Aura Cozumel offers Apple Vacationers Exclusive Perks! Enjoy perks like FREE extras, upgrades, and discounts you’ll only receive by booking with Apple Vacations. Please note, not all reservations qualify, so please read all conditions to see if you are eligible.

Secrets Aura Cozumel combines all of the amenities of Unlimited-Luxury® with an unparalleled island vacation experience for adults only.

The magnificent Secrets Spa treats you with dozens of pampering choices. Experience pure indulgence through a combination of the latest hydrotherapy and indigenous treatments.

Indulge in an expansive array of international cuisine. Choose from four a la carte gourmet restaurants and a buffet venue reservations are never required. Most restaurants offer oceanfront dining. Or sneak away for a romantic meal in your suite or on the beach. Your Unlimited-Luxury privileges include all meals as well as premium beverages. Guests also have the option to Sip, Savor & See. Enjoy complimentary dinner and drinks and live evening entertainment at nearby participating resorts from 6pm to 1am (transportation costs are not included).

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property participates in a recycling program and uses recyclable containers to package all resort amenities. All staff is trained on energy-saving procedures and conservation, as well as separating organic and inorganic waste. The resort also consistently tracks water consumption, energy use, and solid waste generation.

Location

Cozumel
Cozumel, Quintana Roo (CZM) : 9 miles

Property Information

Year Built: 2007
Total available rooms and suites: 266

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Hotel Details

Amenities

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Activities

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Hotel Advisories

Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3.5 6929 reviews
  • 2.0 star tripadvisor rating
    Would not return

    The hotel is in dire need of repair nd updating. There are non guests areas that were being used for trash and debris which led to smells. On a daily basis we had to get with the concierge to have our room either cleaned or restocked. The pool was dirty and never saw anybody doing any maintenance.

    Jul 18, 2024
  • 2.0 star tripadvisor rating
    PLEASE READ BEFORE BOOKING!!

    PLEASE READ BEFORE BOOKING!! Hyatt has taken over and this is NOT the same place!! My family has been going to Secrets for over 10 years. We book the Preferred Area, Oceanfront, which on all 7 or 8 sites I checked, was the top selection. I book this because after surgery on my ankle, it’s painful to climb stairs and this selection has, in the past, been lower level upon request (I’m 74). However, when we arrived, I was told that we’d have to pay extra to get lower level. I asked to speak to the reservations manager and he said unless we paid more, they wouldn’t give us the downstairs floor even though this is Oceanfront. He explained that they’d added something called “Beachfront”for the lower level rooms, which was new and not on any sites I’d seen!!! This was a few days after Beryl and there were not many people there, so there WAS availability. THEN, we had to wait till 4 o’clock to get a room AND the power was out, so it was sweltering!!! No comping anything for that. And although the staff were working tirelessly, there weren’t enough to get the place back in shape after the hurricane. We, for days, had to step over dead and downed palms and plants on the walkways. We only had internet service once briefly one morning and off and on on the last day. We also lost power off and on. Now, the food: think Shoney’s on vacation. No guacamole or avocados the whole 9 days. No longer any cilantro in anything. It’s very bland, very repetitive food. There is only one restaurant with a.c. at night and the menu never changed, with the selection being limited. The meat is overprocessed and tasteless. The “French” and “Asian” restaurants are a joke. Warm vichyssoise?? Everything always has 2 ingredients as sides: potatoes and carrots. That’s it. Why can’t they just do good, wholesome Mexican food of different regions? I’ve lived in Mexico and each region has a different, delicious cuisine. The flies were so bad at breakfast that you had to eat and swat at the same time. C’mon. Get some of those cheap Temu fly fans. Also, there are now only a scattering of umbrellas, so shade by the water is hard to come by. Secrets used to have the beach cleaned and the cleaned cushions out on the chaise loungers every morning. Now you have to find your own and they’re often wet from a previous night’s shower. They are certainly full of sand. The beach towels were non existent for 2 days. We made a choice to never return. It’s too bad because we really loved Secrets. And they’ve lost good customers since we also would bring our children and their spouses and we book the upper end rooms. The only positive is the staff. They are hard working and unfailingly polite . Bye, Bye, Secrets! Hello subpar, very Americanized Hyatt.

    Jul 18, 2024
  • 3.0 star tripadvisor rating
    Needs updating but hidden gems

    Specialty restaurants great experience resort and rooms average staff is responsive but won't be impressed with them going out of their way.

    Jul 18, 2024
  • 2.0 star tripadvisor rating
    So excited for trip, so disappointed with experience

    Food was not good, variety was not good. All six in our group were sick at some point during the stay and we ate different things at different places so if doesn't seem likely that we all ate something bad, unless the food was bad in multiple areas. Also flies everywhere on the food in the buffet.

    Jul 17, 2024
  • 3.0 star tripadvisor rating
    Unsatiafied

    No reservation on their books, yet they sure took my money immediately when I made it. We had to wait what seemed like forever in the heat in the lobby outside after traveling all day. Our bedspread had someone else’s blood on it which we didn’t notice u til the second day, so housekeeping did not see it or care to change it until we asked. There was moldy coffee in the coffee maker basket. Our phone stopped working the last two days, and we would have liked to order room service. Our toilet backed up frequently and would not flush. Our mini bar was not stocked until the third day, and the refrigerator did not keep drinks cold as they were barely less than room temperature. The restaurant employees were overworked and had too many tables to cover, so we did not get drink refills since they never came back after our food arrived.

    Jul 16, 2024

*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.