Hotel Overview

Secrets Aura Cozumel offers Apple Vacationers Exclusive Perks! Enjoy perks like FREE extras, upgrades, and discounts you’ll only receive by booking with Apple Vacations. Please note, not all reservations qualify, so please read all conditions to see if you are eligible.

Secrets Aura Cozumel combines all of the amenities of Unlimited-Luxury® with an unparalleled island vacation experience for adults only.

The magnificent Secrets Spa treats you with dozens of pampering choices. Experience pure indulgence through a combination of the latest hydrotherapy and indigenous treatments.

Indulge in an expansive array of international cuisine. Choose from four a la carte gourmet restaurants and a buffet venue reservations are never required. Most restaurants offer oceanfront dining. Or sneak away for a romantic meal in your suite or on the beach. Your Unlimited-Luxury privileges include all meals as well as premium beverages. Guests also have the option to Sip, Savor & See. Enjoy complimentary dinner and drinks and live evening entertainment at nearby participating resorts from 6pm to 1am (transportation costs are not included).

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property participates in a recycling program and uses recyclable containers to package all resort amenities. All staff is trained on energy-saving procedures and conservation, as well as separating organic and inorganic waste. The resort also consistently tracks water consumption, energy use, and solid waste generation.

Location

Cozumel
Cozumel, Quintana Roo (CZM) : 9 miles

Property Information

Year Built: 2007
Total available rooms and suites: 266

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Hotel Details

Amenities

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Activities

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Hotel Advisories

Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3.5 6883 reviews
  • 1.0 star tripadvisor rating
    Not a Secrets resort

    If you've stayed at a secrets resort in the past and had great food, perfect drinks, beautiful rooms and great entertainment... Don't come here. The food was awful, cold and unpalatable. The drinks were watered down and tasteless, entertainment wasn't worth the time to walk and go see it. The view of the ocean and snorkeling is the only thing that was nice. The place needs some major work, little things as well as total reconstruction. Our UVC rep tried to make us happy but we were distressed by this place immediately. We're not yuppies, rich or spoiled but when we go on a vacation and pay the type of money we did we expect to be able to actually eat something!! The marketing team gets a 100% with the Internet brochure but this place is not a secrets. Go to a real one somewhere else. This isn't the one if you're used to little things like... Eating and drinking

    Jun 12, 2024
  • 3.0 star tripadvisor rating
    Not what I thought

    Rooms had cold A/C showers were hot. Food was edible but variety was not there. Drinks were good and pool areas were good. Nightly entertainment was not impressed. I will not be staying at these resorts again. Some staff members were good but general attitude of the staff was unpleasant and seemed they were just there to pass the time.

    Jun 10, 2024
  • 1.0 star tripadvisor rating
    The worst all inclusive resort I've ever stayed at

    I've stayed at many Secrets and Dreams resorts over the last 6 years. Unfortunately, this is by far the worst resort I've stayed at period. The rooms are okay, but the management and hotel front desk staff seemed confused about what was open, not open, and what was available for members. My wife and I have been UVC members for 5 years and I saw zero benefit from being a member at this property. The only thing I was told was that our membership excluded us from certain areas. Unfortunately that wasn't really clear either until we tried to eat someplace and were turned away because we didn't have the right membership status. That part really doesn't bother me so much, it was that I couldn't get the staff to give me a straight answer on what was available to us. No upgrades were offered at check in (as is stated in the UVC member guide). The rooms themselves were pretty nice. The hotel itself is very dated and in need of some major improvements. Many areas in need of repairs or simply cleaned. The restrooms in many areas smelled of backed up sewage and the women's restroom in the rooftop bar didn't even have a toilet seat. I could keep going but I think you get the point. This place should be shut down for a year to have renovations done. It is not up to the level of service offered at other Secrets/Dreams locations.

    Jun 10, 2024
  • 5.0 star tripadvisor rating
    Excellent service

    Friendly staff and beautiful property. Lots to do and the nightly entertainment was great. We had no issues booking other things to do and it was easy to travel in to downtown.

    Jun 10, 2024
  • 1.0 star tripadvisor rating
    Beautiful resort, but don’t shop at Diamond Palace!

    Stay away from Diamond Palace within this resort! Unless you want glass instead of genuine stones and unless you want to pay triple the amount a diamond is actually worth. Be very careful of the tags stating the size and type of stone too. And don’t believe Sam the salesman! Read the reviews out there!! The hotel and surroundings are beautiful, but it is shocking that the resort allows this business to operate on their property, knowing full well their guests are getting scammed. Very disappointing!

    Jun 10, 2024

*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.