Hotel Overview
The magnificent Secrets Spa treats you with dozens of pampering choices. Experience pure indulgence through a combination of the latest hydrotherapy and indigenous treatments.
Indulge in an expansive array of international cuisine. Choose from four a la carte gourmet restaurants and a buffet venue reservations are never required. Most restaurants offer oceanfront dining. Or sneak away for a romantic meal in your suite or on the beach. Your Unlimited-Luxury privileges include all meals as well as premium beverages. Guests also have the option to Sip, Savor & See. Enjoy complimentary dinner and drinks and live evening entertainment at nearby participating resorts from 6pm to 1am (transportation costs are not included).
Location
CozumelProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
7203 reviews
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Nov 30, 2024Good value for money
We had a great time. Locations of restaurants, bars in relation to the pool and beach is great, everything is really close by and accessible. We had fun snorkeling right outside the hotel. Multiple pools ensured we always had a spot to relax. The food options were ok but quite similar across the various restaurants. Would have liked to see more variety and more flavor in the food as it, as well as the drinks, seemed a bit watered down. Was unfortunate that restaurants would close without any information from the lobby about when they’d open. Wish there was more proactive information sharing about this from the reception. Liked the availability of a gym and a games room. We also really enjoyed the cafe with coffee and ice cream. The hotel really need an overhaul though. Paint is chipping and it all feels a little old. Shower didn’t have much pressure. Toilet flusher was borderline rusty and toilet didn’t flush that well. Would still consider coming back - snorkeling at the reefs south on the island is a spectacular experience!
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Nov 29, 2024Great staff
We went to secrets aura with two other couples and had a great time. We did the preferred club, and think that is the way to go. I am not sure his official title, but Arbey (coordinated activities) was great, he got people involved, is super friendly, and very accommodating! He even rescheduled some activities because someone in our group wanted to do karaoke before we left. When you go here, look for Arbey! Another staff member that stood out was the preferred club pool concierge Pat, another very friendly and helpful staff member.
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Nov 29, 2024Incredible Beach...lack luster food...poor customer service!!
We had to be evacuated from our room at 2am in the morning due to sewer gas (methane). My wife and I were both sick and my wife felt like she was going to pass out. My wife has epilepsy associated with sleep and needs her rest nightly. We were moved to a nice room after about an hour. The next day I reached out to the general manager Antonio to discuss the problem. He was in a meting. The hotel could have left me a message on my room phone, slipped a note under my door or called me on my cell phone. Instead we were contacted that night around 7pm to see if we wanted to change rooms. We told them we had already changed rooms. When we checked out the next day I asked to discuss the situation with Antonio. He told us that they had called us at 7pm to offer us a beach side room. There was no offer of a beach side room just an offer to change rooms. Plus the sun was already set and we were leaving the next day. Antonio gave us no discount for the ruined night and was standoffish in insisting we pay our bill with no concessions and felt he had adequately addressed the issue by offering for us to change rooms again. We were offered no apology for what we went through. Very disappointed that Secrets does not empower their managers to make things right. This was the hotels problem not ours. We will be reaching out to Secrets Corporate to tell them how we were treated. We should have been refunded for the night. Secrets claims to have great customer service but this is not the case. We travel to Mexico two to three times a year and will not be staying with Secrets again.
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Nov 28, 2024
Incredible staff
Absolutely beautiful and outstanding resort. Above all, the friendliest and attentive staff I have experienced. Arby the entertainment supervisor interacts and makes accommodations for guests requests and needs in order to have the best experience. He is truly a gem and makes everyone feel welcome. Pat and Irving were also very welcoming and friendly. The restaurant staff was great, Sergio at oceana was great. This staff works so hard and builds great relationships with their guests. We can't wait to come back to see our friends and have a blast next year!
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Nov 27, 2024In desperate need of renovations
We stayed at this hotel in 2016 and had a great experience. The problem is that no one has touched the property since—the buildings are in desperate need of renovations (leaking roofs, wet falling plaster everywhere). It took four days to get the hot water working in our room (we had tepid showers every day before) and as long for staff to stock our room with the proper Nespresso coffee pods. The food was decent, and the staff was hard-working and attentive. But for a hotel that advertises itself as a 5-star resort, it fell far short of the mark.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.