Resort Details
- Barefoot Grill
Grilled specialties served poolside.
- BordeauxFrench cuisine.
- Coco CafeCoffee & snack bar.
- Desires
Music lounge bar.
- Gohan Sushi BarSushi bar.
- La CavaWine cellar for private dining.
- ManateesSwim-up bar.
- Market CafeInternational buffet.
- OceanaFresh seafood.Dinner only from (6:30 to 10:30 pm)
- Preferred Club Swim-Up BarExclusive swim-up bar.
- RendezvousLobby bar.
- Romantic Dining ExperienceFor your honeymoon, wedding anniversary or when you just decide to have a very special dinner with your sweetheart or friend, we can set a spectacular private dinner for your party, with a delicious menu, served exclusively at one of our appointed spots. This special dinner is served only by advance reservation through our concierge.** The Romantic Dining experience is valid on all new bookings at select Secrets Resorts & Spas made now through December 22, 2021 for travel from now through December 22, 2021. Cost varies by location. With this package, guests will receive one Romantic Dining experience during their stay. The Romantic Dining experience can be arranged with the concierge upon check-in. Price is based on double occupancy, per stay. Blackout dates and restrictions may apply. This entire offer is based on availability. This offer is combinable with other promotions. Not applicable to group bookings.
- Sky Bar and SushiRooftop bar.
- WindowsLocal and international fare.
- 24-hour front desk
- 24-hour room service
- All-inclusive meal plan
- Complimentary wireless internet
- Concierge desk
- COVID test onsite
- Currency exchange
- Elevators
- Exercise gym
- Free parking
- 24-hour front desk
- 24-hour room service
- All-inclusive meal plan
- Complimentary wireless internet
- Concierge desk
- COVID test onsite
- Currency exchange
- Elevators
- Exercise gym
- Free parking
- Housekeeping - daily
- Jacuzzi
- Laundry/Valet service†
- Pool
- Restaurant†
- Spa†
- Tennis court†
- Tour/sightseeing desk
- Valet parking†
- Water sports
- Business Services†
- Please contact the hotel for additional information.
† Fees may apply
- Beach
- Fitness center on-site
- Kayaking †
- Non-Motorized Water Sports †
- Pool3 shimmering main pools.
- Spa †The stunning Secrets Spa by Pevonia® is expertly designed for relaxation and rejuvenation. It features a hydrotherapy circuit with a sensations path, hydrothermal pool complete with a geyser, waterfall, cold water plunge pool and beds with invigorating air bubbles. The spa also has a steam room with hot stones to enjoy aromatherapy, a sauna built with fine woods and an array of showers ranging from waterfall bucket showers to invigorating cold showers which are designed to tone, moisturize and beautify the skin.
- Tennis court †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Cozumel is great. Maybe not this place
Pros: Beach is incredible! Amazing snorkeling right off the beach, gorgeous white sand. Pool is nice too. Bed on the patio was super nice. Arby with the entertainment crew was amazing! Cons: Food is not good, the buffet, and specialty restaurants, wouldn't go back to any of them. Entire resort feels smooshed together/not well thought out, buildings are old, and many things are not clean/don't work (air conditioning/water). Many of the bathrooms smelled horrible. I tried to order things via concierge (water, towels), I only got those once. The resort probably goes through THOUSANDS of water bottles a day :(. They try to upsell you on a LOT of stuff (food, experiences etc). Would 10000% go back to cozumel. Would not go back to this resort
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Our honeymoon in Cozumel Mexico,,,Feb 2025
Read lots of reviews before we went and lots of people complained about the smell in there room, its and island and it is humid, there is going to be some smell. Wasnt awful, and yes the pillows were great and so was our view..was disappointed as we had a room right above one of the resturants and the fan was noisy and we never got no sunshine, I love my sunshine, but these are things u deal with. The pools were great the ocean was spectacular..overall it was a great vacation...the staff was all amazing, thank you all very much for a great vaca...
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HUGE JOKE! Don't book! Read the reviews
This was the absolute worst hotel/resort we have ever been to! Our hotel room was literally falling apart from the mirror in the bathroom to the balcony railing coming out of the wall - completely disappointing! We had to call for our room to get cleaned and they only cleaned/swept our floors once - in 7 days! We had to call THREE times (in 2 days) to get our refrigerator switched out because it was not cooling. There was a stopper for the bathroom toilet room that was hanging off the wall. There is no "mini" bar in your room (juice, water, beer and soda) and when asked for a bottle of wine for the room, you get told no. We spilled on a robe, put it on the ground with our dirty towels and instead of providing a new, fresh towel, they hung it back up on our bathroom hook. The Super Bowl was on while we were there and if you didn't spend EXTRA MONEY ($500 per couple) to sit at one of the "all inclusive" restaurants, you couldn't watch. There was only 1 restaurant open that was in the very back of the resort you could eat at and there was a huge line and wait because most people were not paying additional money to watch and eat the same food you get serviced all week. We have been to other Secrets and this was painful. The spa is a joke! $370 for an hour massage! We walked down the beach and got an amazing massage for 2 for $120! When booking they do not tell you about "preferred" memberships or upgrades which provides you with additional restaurants, bars and pools. So, if you are not preferred there are only 2 options for lunch and breakfast. The resort coupons are pointless. You can only combine up to so much and they can be used towards a bottle of wine or the spa but like I said an hour massage is $370 and you can only combine $40 towards that and $10 per bottle and the cheapest bottle (if you really wanted to pay additional) was $45. The laundry service for beach/pool towels was also a huge joke! If you didnt grab a beach/pool towel at night or at 5a, good luck getting any towels or a chair. There are maybe 20 total chairs at each pool. The front pool had maybe 10 chairs. The entry to the resort is embarrassing. Very run down and tired looking. When talking to other guests at the pool or beach, so many felt the same and completely ripped off.
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The "secret" is out and it's not good
First of all, the staff was wonderful. But either there aren't enough of them or they're missing leadership. The pools are all literally falling apart. Tiles are cracked and falling off, caulking has been used to try and patch large areas, housekeeping skipped our room and/or didn't replace towels. Food was average. Drinks were inconsistent. The vibe felt like a fraternity house, even including grown men throwing up on the walkway. We will not be returning.
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Overall, experience was very good o excellent.
The overall stay was very good to excellent. For breakfast, thr World Market cafe was good For lunch either the pool food service or the Oceana was the best. For dinner we enjoyed all options except Oceana. The maid service was inconsistent. There are not enough pool chairs for the number of guests. There does not seem to be any eligibility checking at the Preferred pool.
- AdvisoryImportant Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe Municipal Government will be charging all guests in the area of Cozumel an Environmental Sanitation Tax of a minimum $75.99 pesos, ($4.00 usd approximately) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.