General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee – (Leave Resort Fee information if travel is still current.)
Customer Ratings & Reviews
TripAdvisor Traveler Rating6379 reviews
This is the most amazing place if you are looking for a romantic relaxing holiday. The staff are fantastic, your every need is catered for with a smile. Special thanks to Fabian and Marcial the pool converge. Jose the private dining waiter and Lazaro the pool waiter. The food was excellent, the only problem was I ate far too much! The entertainment was great with shows, music and theme nights. I could not fault this hotel and it deserves its five stars - I did not want to come home and will definitely be returning!
All staff was very kind, helpful, and professional! A lot of variety for drinks, lunches/dinners and excursions. We will definitely return to Secrets for future vacations and highly recommend Secrets Akumal!
Amazing property with even better people
Excellent resort, Jean the preferred concierge is extremely welcoming and a cut above the rest of the staff. Angie the wine concierge really made our trip first class! Her assistance and recommendations really were over the top. The chefs table, premium hibachi and wine cellar were first class experiences. This property is very well maintained and the food is phenomenal for an all inclusive, which usually leave a lot to be desired with their foods. The beach was stunning and accessible. I have stayed in other resorts in the area that the beach was filled with seaweed and not so clear water
9 nights in Paradise
Stayed here for 9 nights and our experience here was amazing. The property itself is stunning to just walk around but the staff go above and beyond to make sure your stay is nothing short of perfect. The restaurants are very high quality in both atmosphere and food. They are perfect for date night or dining with friends. I would highly recommend booking the Hibachi dinner we thoroughly enjoyed it. The seaside grill and french restaurant are worth a visit to. Although the resort is all inclusive they do offer extras for a price but they are worth it. We had a romantic dinner on the beach and they went above and beyond to make sure we enjoyed it while catering to my dietary needs. I also went to both the spa and salon and although they can be on the expensive side it is an experience worth splurging on. The atmosphere is a relaxing oasis where they have a perfect mix of inside/outside feel. You will never be bored here the entertainment staff make sure of that. There is constant activities or music around the main pool and the staff make sure you get involved. I really enjoyed the pool volleyball and basketball I did try the aquastrong my partner enjoyed this a lot more than me but he has some semblance of balance whereas i have two left feet. The entertainment staff go above and beyond to interact and get involved remembering peoples names and preference of activities. They were all amazing and made sure our stay was action packed when we wanted. They answered all questions and queries that you may of had but also stopped for a chat after activities. This isn't a "party resort" but that's not to say you don't have fun. Every evening they have shows and music at the lobby and in the theater as well as themed nights. The shows stages and performances are amazing My favorites were the Beatles and the rock show whereas my partners was the elements show. There is a club on the resort Desires where they hold dance lessons and karaoke before the DJ plays til 1.30am. We were sorry leaving this place while already organizing our return.
You'll never need to leave!
We came for our Anniversary. It's so beautiful. Definitely a jungle oasis vibe. The bars and restaurants are spaced out throughout the grounds, so you dont have to hike all the way to the front for everything. Beach is perfect. Food is great. And 3 amazing pools each with a different vibe so you can choose what vibe you want for the day. Oliver and the entertainment team were so much fun! They made you laugh and smile everytime they came by. Fransisco at the preferred club bar was basically family by the 2nd day! We loved all of the staff though. The waiters at our dinners was so smiley and welcoming. The spa was beautiful and all the attendants were on point! I had 2 different massages and a wrap. All of my services were so amazing. I really cant say enough about this place. If you want to be truly pampered this is the place. Akumal!!!!! Please just one more day...