General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 5690 reviews
I am so happy that my first visit to Mexico was to Secrets Akumal. This resort had every amenity I could dream of. the bathrooms were spa like with an attached makeup mirror. The bar was stocked with unlimited sodas and water. Room service I ordered coffee and it was delicious. Every restaurant was superb! We went to the Italian restaurant twice during our 5 day stay. The Concierge and staff members were never far from me and it proved to be outstanding. We enjoyed the day schedule such as pool yoga and bingo. The beach access with covered lounge chairs was my personal Favorite thing. I can't thank the staff enough for decorating my daughters room for her birthday. What a lovely surprise! And to the staff at the disco for including the names on the tvs for our celebrations! I highly recommend this resort
Our arrival was stressful since we were supposed to go to Secrets Silversands but were moved last minute to Akumal. In the end we were not disappointed! My wife and I were greeted with friendly staff, the rooms were spotless and the food was excellent. There were a couple of employees that made our stay extra special. I would like to thank Rene on the entertainment team for showing my wife and I an excellent time on the snorkle and bike tours. He is extremely knowledgeable about the local wildlife and the environment and all around very fun to talk to. I would also like to thank the beach staff for attending to our needs while on the beach. Andres and Alberto are extremely friendly and love to have a good conversation. Also a thanks to Jeremy behind the bar. You all are the best! We had a great time and hope to stay again with you soon.
Resort was amazing ! The check in was a breeze and very professional staff. We have vacationed at 3 of the Zoetry hotels and this was much better than the one in Isla Mujers . The food was very good and waitstaff were great no matter which resturant you choose. i would recommend the preferred pkg esp. if you stay in building 4 , as the club is in that building so easy to primo drinks and snacks also easy check in and out. David our concieger in building 4 took care of every need / problems right away. We did have a problem with hot water but was fixed within the hour the AIR CONDITIONER was not semi working off and on but staff were doing best to fix problem however it was cool at nite. Room 4107 is a swim out and was great but swimout rooms are very private so even if you get ocean view the lush greenery hide it so you might want 2nd or 3rd story room. the seaweed was there but they worked all day cleaning beach , early in mornings best time to be on beach and snorkle or swim as afternoon seaweed gets worse. We would vacation here again great place.
Everything from the moment we arrived was perfect. The check-in process is smooth and quick with a bellman helping you find your room and with your bags. He also showed us around our room and explained all the features. We stayed in a Junior Suite in building 9C. Although we were further from the beach, we preferred this location since it was quiet and further away from the main pool where all the activities were held. It was still very close to the lobby bar, and Italian and French restaurants too. We did get slightly lost on the first day (lots of vegetation and small pathways) but the resort starts to make sense shortly after that. All the landscaping is beautiful throughout the resort and maintained daily. Easily the best we’ve seen. The food was delicious at every restaurant we tried with the Italian being our favorite (we went twice). Definitely try the bolognese at the Italian, the chocolate cake at the French and don’t miss the show at the grill at the Japanese! We also ordered room service several times which typically arrived within 40 minutes and tasted great. The cafe is a great touch too with fresh pastries and self service ice cream. We spent almost everyday at the beach. There was seaweed at the beach on the last few days but the staff did an amazing job cleaning up. We heard they were out as early as 5am working on it. It didn’t bother us at all since we enjoyed many clear days and didn’t mind it the days it was there. This is an ongoing problem in the Caribbean and can’t be controlled by the resort. The snorkelling is absolutely amazing too. You can rent life jackets and gear for no charge which we did almost everyday. There are turtles sting rays, fish, and coral formations right off the shore. The beach does get busy because it’s a public beach and there are a number of snorkel tours, although the security staff did an amazing job keeping them far away from our beach chairs. Speaking about security, there are cameras everywhere and we felt very safe the entire trip. In addition to the beach, there are three large pools. One held all of the activities and had a swim up bar. There was also a lunch buffet at this pool every afternoon. They served fresh BBQ meats, rice, potatoes, veggies, salsa and guacamole. The food was absolutely amazing everyday. A special shout out to Alfonso on the beach who would bring us water every morning before 10am, drinks all day and food at lunch. We’ve been to many five star accommodations and he was the best service we’ve experienced. Our concierge Sandra was also amazing. She printed the days schedule for us everyday and always greeted us with a smile before breakfast. Overall, we highly recommend this resort to anyone travelling to Mexico. We will happily return one day!!
Love this resort. Alfonso the server on the beach is outstanding. Our room was beautiful. Never a musty smell. The maid Marco was fantastic. Everyone is so nice. Everyday we were greeted by smiling ladies welcoming us to the Market Cafe. We loved all the restaurants but Portofino was our favorite. Daniel,Jazmin,Hugo and Eduardo were fantastic. The pools were beautiful. The beach was perfect and the ocean was exceptional. Some seaweed but never a problem. The entertainment was great.