General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee – (Leave Resort Fee information if travel is still current.)
Customer Ratings & Reviews
TripAdvisor Traveler Rating6859 reviews
Incredible service, beautiful property
My sister and I stayed at the resort for five days. We were overwhelmed by the beauty of the property, attention to detail, amazing food, and incredible service. Special thanks to the following people for making our stay so fun: pool concierges Ivan and Edgar, building concierge Juan de Dios, our maid extraordinaire Florencio, awesome excursion guides Fermin and Oliver, servers Edgar and Berlin, and pool server Esteban, just to name a few! I would love to return someday!
Nice place for good relax
We visited this resort in early January. The weather is very warm and pleasant. The food is delicious and there is a possibility to visit various restaurants. I liked French and Chinese restaurants the most. I recommend you visit this restaurant for a show. Delicious food and fun scenery. Reservations must be made in advance. In the evenings there is live music and various events. And in the days there is something to do. Room very spacious with Jacuzzi. We recommend booking on the 4th or 5th floor for a more beautiful view.
Perfect honeymoon , welcome Home !!
Close your eyes , think about how your perfect holiday would feel , add a touch of amazing service , world class staff , amazing accomadation then finally top it off with sun, sand and sea. That is exactly what you get when you stay at secrets Akumel . Having now stayed in 3 different secret hotels , secrets Akumel is by far our favourite Secrets . The rooms are breathtaking , cleaned daily by the hard working housekeeping team. But I have to say the concierge team are Phenomenal, they are all good but one person stood out to us by far for consistency, and just going the extra mile daily and that is David in block one . He really does do the secrets brand credit, and really helped to make the holiday so very special . We can not thank David enough for just genuinely caring every day if we were having the most amazing honeymoon. There are three pools , pool one is the busiest which has a swim up bar and daily pool activities , pool two and three are both quieter , so you definitely have a choice of where you want to chill . The entertainment team work tirelessly to ensure the guests entertainment needs are met through the day , and always find time for a friendly chat . The beach does tend to get quite busy with secret guests but also non secret guest , personally I would prefer it to be kept to hotel guests only . All the restaurants are amazing and you will soon decide which ones are your favourites , ours was the Italian and french restaurants simply because we felt they were slightly more premium than the others . However , for breakfast and lunch it was the market cafe , a special shout out for Consealea who soon became one of the many stand out staff for us . Finally a special Thankyou to Victor ,Israel Carlos,Marianna, Little J who every day went out of there way to make us feel we were VIP . This really is a beautiful resort and you will not be disappointed , we can’t wait to stay there again .
First Class Highly Recommended!
We had not visited this area before and the hotel far exceeded our expectations. From the moment we checked in we were made to feel very welcome. The staff throughout the complex were very atterntive and pleasent. The food in the many restuarants, and we tried them all, was first class and way above anything we have had before in all inclusive hotels. There was also a good selection of branded drinks particularly if you were in one of the club rooms. Three pools to choose from all with plenty of space and no rush for sunbeds. Also plenty of space on the beach. Lots going on through the day and in the evening so plenty to do if you wanted to be active but equally lots of quiet areas to chill and read a book either at the pool or in the extensive grounds. Rooms were very comfortable well appointed and well maintained. We upgraded to the Club Room which gave access to the Preferred Club. On reflection not sure you need this although you do get access to a small bar with a selection of branded products and canapes. Faster check in and check out. Overall a great hotel highly recommended. On the downside it is a 1.5 to 2 hour transfer from the airport but well worth the journey.
Fabulous week at secrets
Wonderful food beach pools and entertainment. Love this place...a high level ocean facing room was great. All the staff are wonderful . We loved the double jacuzzi bath and snorkelling off the beach ... saw several turtles and a huge baracuda
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319