General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee – (Leave Resort Fee information if travel is still current.)
Customer Ratings & Reviews
TripAdvisor Traveler Rating6853 reviews
First Class Highly Recommended!
We had not visited this area before and the hotel far exceeded our expectations. From the moment we checked in we were made to feel very welcome. The staff throughout the complex were very atterntive and pleasent. The food in the many restuarants, and we tried them all, was first class and way above anything we have had before in all inclusive hotels. There was also a good selection of branded drinks particularly if you were in one of the club rooms. Three pools to choose from all with plenty of space and no rush for sunbeds. Also plenty of space on the beach. Lots going on through the day and in the evening so plenty to do if you wanted to be active but equally lots of quiet areas to chill and read a book either at the pool or in the extensive grounds. Rooms were very comfortable well appointed and well maintained. We upgraded to the Club Room which gave access to the Preferred Club. On reflection not sure you need this although you do get access to a small bar with a selection of branded products and canapes. Faster check in and check out. Overall a great hotel highly recommended. On the downside it is a 1.5 to 2 hour transfer from the airport but well worth the journey.
Fabulous week at secrets
Wonderful food beach pools and entertainment. Love this place...a high level ocean facing room was great. All the staff are wonderful . We loved the double jacuzzi bath and snorkelling off the beach ... saw several turtles and a huge baracuda
Went for a week with my boyfriend and another couple and it was nothing short of amazing! We would go back in a heart beat... Don’t go if you are planning to go to cheaper resorts after.. you will ruin it for yourself! The staff is so great, food was delicious, grounds were beautiful and rooms were super clean and very comfortable. Would highly recommend.
Best all inclusive ever
I cannot recommend this resort highly enough. We were a family group of 7 of 30- somethings and 2 seniors. The resort is a tropical paradise, the beach and ocean beautiful, the food very good to fabulous and plentiful (my adult children loved the room service and mini bar--all included), the multiple bars were fully stocked with premium drinks, the entertainment very enjoyable (especially the fire dancer show) and the service was beyond compare. There is a concierge for every building and Christian was ours. He was amazing including finding a guitar for my son so we could have a midnight song session on the beach under a full moon. Every need was met. And we had so much fun together playing the pool/beach games and doing water aerobics (thanks Carlos/Marianne/Oliver) and just enjoying each other. We have traveled all over the world and have gone to multiple all inclusives in the Caribbean, Mexico and Panama and Secrets Akumal was clearly the best by far. It was just about as perfect a family reunion vacation as possible--even with thunderstorms every day and therefore limited use of snorkeling and paddle boarding. Even so, I did get to snorkel on the last day and saw turtles and a barracuda. Bottom line--fabulous vacation.
Relaxing and beautiful
This was a very relaxing and beautiful resort with fantastic service. The food was much better than at other all-inclusive resorts we've visited in Mexico. The beach was well maintained. The snorkeling was an added bonus!
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319