Hotel Overview

2019 Resort Added Values
Honeymoon: Bottle of sparkling wine, fruit plate, and special room decoration.

There is a wide variety of activities at this family-friendly resort! Embark on an unforgettable family adventure to a beachfront paradise overlooking a beautiful white sand beach.

The Treasure Island Water Park is every kid's dream! Sun-splashed thrills await on the waters of this aquatic adventure land. With plunging water slides, cascading waterfalls, towering water castles, and a giant pirate ship, this tropical waterscape offers up a wet and wild family adventure unlike any other. For tadpoles and new swimmers, supervised baby and kids' clubs are offered, with special activities designed just for them.

For adults wanting to escape to a sanctuary of relaxation and well-being, Seadust Cancun Family Resort has a variety of treatments and massages designed to soothe the body and mind. Purify yourself with the relaxing treatments, facials, body wraps, and hydrotherapy.

Whether you're in the mood for drinks and snacks by the pool or a sumptuous steak, seafood, or sushi dinner, dining well and often is one of the many pleasures of an all-inclusive vacation at this resort. From casual family restaurants to beachfront bars, Seadust Cancun Family Resort has the perfect restaurant for any taste and occasion. Theme nights are also available at Magnus Restaurant, offering buffet options that include Mexican, Oriental, Gala, Arab, and more!

Location

Cancun, Hotel Zone, On Beach
Cancun Interational Airport : 9 miles

Property Information

Year Built: 2008
Last Renovation: 2017
Accessible rooms: 4
Floors: 12
Total rooms and suites: 505

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
Minimum Guest Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Kids Stay Free Policy Maximum number of children per paid adult: 2Maximum child age: 12
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating Based on 3706 reviews
  • 3.0 star tripadvisor rating
    Good hotel.. but bad experience

    It has several activities for kids so you have plenty of options. The restaurants are OK, you don't need to make reservations and the service is good. I rate with 3 stars becaue during our stay two of the kids pools was on maintenance for a whole day and our last day the AC was on maintenance on all the complex. Our last day was terrible... 29 degrees on the room.

    Aug 13, 2019
  • 5.0 star tripadvisor rating
    Great time for the whole family

    This is our second time staying at this resort and this time was a100% better experience. We have a 10,5, and 4 year old. They had a great time at the pool, beach and kids clubs. We loved going to the shows every night. I would definitely recommend for anyone with kids your kids will stay busy and happy. The first time we came they were just purchased by a new owner and were undergoing construction. This time everything is complete and we were just able to relax. We took full advantage of the kids club leaves our kids there for 2 hours each day so we could have some free time to relax and parasail the kids loved it there. I will say don’t fall for the infinity talk they are time shares. I do not recommend Fernando who works for Expedia here in the resort he stole 30 dollars from us by over charging (we have to put in a complaint when we get back to the us) I would just book excursions online The best food was at the Mexican restaurant Maguey Near the kids club they had great food and excellent service by Absalon. The best service we had by far this guy was literally reading our minds when it came to what we wanted! Overall great experience and would definitely recommend!

    Aug 09, 2019
  • 1.0 star tripadvisor rating
    Worst experience ever!

    Pictures are deceiving, either were taken long ago or are doctored. It is a run down place. The kids pool was so dirty you couldn't see the bottom. All water park slides were rusted, chipped and full of grease and grime. The buffet restaurant looked like a school cafeteria. We booked 5 nights and left after 2 since my kids got sick after jumping on that pool. Staff was nice but couldn't help much since the whole place needs a total renovation.

    Aug 09, 2019
  • 5.0 star tripadvisor rating
    Great family all inclusive resort.

    We traveled in June 2019 with 13 people ranging from ages 1 to 62. Everyone had a great time. Food was amazing. Rooms were amazing. We stayed on the 9th floor and the views were breathtakingly. We were treated wonderful!!!

    Aug 07, 2019
  • 1.0 star tripadvisor rating
    DO NOT GO TO THIS RESORT

    Do not go to this resort, we recently booked this resort only to get transferred to another resort. There was no hot water in the entire building including restaurants (we have a video of our hot water turned on and nothing coming out of the faucet), there was no air conditioning in the entire building, they had water pouring in from the ceiling onto the main floor, room was suppose to be ready at 3:00 but we could not get into the room until after 4:00, ice machines did not work, you have to buy bottled water, food was not good, pool was closed 1 day, the manager did not want to talk to us about any of this. It took us 2 days to get moved and only after we were in the process of moving did a different manager want to talk to us. It was a very, very bad experience!

    Aug 06, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see applevacations.com/faq), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats or A320-186 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Sunwing Airlines: PC 19-090, B737-800-189 seats; Swift Air: PC 18-229, B737-400-150 seats/PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats/PC 19-094, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 62519