Hotel Overview

Sandos Playacar Beach Resort is an exceptional all-inclusive beach resort set along a wide stretch of glorious white sand caressed by the turquoise blue of the Caribbean Sea. Situated on the southern edge of Playa del Carmen, the master-planned community of Playacar offers bikers and hikers the perfect spot to enjoy a stroll while admiring lush green jungle and Mayan ruins. Head over to Playa del Carmen’s famous 5th Avenue which is a short 10 minute bike ride away. 5th Avenue offers great shopping, dining, coffee shops, and people watching.

Spend long, peaceful days steeped within the refreshing waters of one of nine gorgeous swimming pools, including a separate pool area exclusively for adults and five just for kids. Riviera Blue Snack Bar is located poolside, open for brunch and lunch with some tasty snack options. Agave Blue Moon Bar (exclusively for Select Club Adults Only) offers beachside service with drinks and snacks in the mornings and afternoons. The friendly animation staff is on hand each day to make sure the entertainment and fun never stop. The water, land, and day/night activities come together to offer an unforgettable vacation experience. Be sure not to miss the nightly entertainment including cabaret shows, music performances and theme shows.

The new family area is a must for families looking for an amazing beach vacation. There is an oceanfront main pool and swim-up bar and an incredible waterpark for kids! There is also transportation from the family area to the beach area.

Enjoy an exciting variety of on-site watersports at no extra charge, or try your hand at a game of tennis on one of four floodlit courts. Kids and teens enjoy carefree days with new friends and peers at their own separate clubs and activity centers. Teens can kick back and play games of ping-pong, billiards, foosball and video games. A world of fun and discovery awaits your little ones. Activities include a playground, swimming, mini-golf, face painting, movies and more! Experience complete harmony with nature when you rest, relax and indulge in the treatments of Spa Sandos (fee).

Indulge in the culinary delights offered at any of seven à la carte and three buffet restaurants. Savor delicious Italian, Brazilian, Mediterranean, Asian, French and Mexican cuisine, with no restrictions on the number of nights you choose to dine at either (reservations are required only for Brazilian restaurant).

Elegant, welcoming, comfortable, and priced just right! At the Sandos Playacar Beach Resort, everything is provided for your enjoyment and pleasure - Food, drinks and the warm Caribbean sun. Welcome to Mexico!


Playa del Carmen - Beach
Cancun, Mexico (CUN) : 40 miles

Property Information

Year Built: 1996
Last Renovation: 2012
Accessible rooms: 4
Floors: 3
Total rooms: 819


Hotel Details


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Hotel Advisories

Advisory Spring breakers are not allowed. Minimum check-in age is 18.
Advisory The environmental sanitation fee in the municipality of Solidaridad, all hotel guests are required to pay $31.12 - Mexican Pesos per room per night upon check-in at their hotel.Either cash or credit card will be accepted.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a debit card authorization upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy -This hotel does not allow groups of students or spring breakers.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 24230 reviews
  • 2.0 star tripadvisor rating
    Maybe a 3 star resort at Best; don't expect much!

    At best, this a 3 star resort. Most of the afternoons, we had no water in our room and the shower constantly backed up with water. You call the front desk and hardly ever get an answer, so if there's a problem or you want room service, good luck! The food is always cold and the buffet is constantly lacking food. Trying to get silverware is impossible. The basics are just severely lacking and no one really cares. I guess they're fine with being a 2 start resort. On the positive side, the resort is very tropical and has a beautiful beach. The pools are mostly old and lacking; some are missing many tiles and look dirty all the time. I don't think it would take much attention to get this to a 4 star, but you have to actually care about your guests. We spent $335 for a couples massage and body scrub That were awful. Don't bother with the spa. The Royal Elite package was a must, but it's still lacking. I feel not having it would have made this a 1 star experience. They are constantly out of the higher end alcohol. Many of the staff are friendly and helpful but there is that overall lack of really caring about the customer service that will keep us from ever coming back here. We've been to many all inclusives in this area, and with so many choices, it's sad that they don't strive to do better. They will take all your dirty towels from the room and leave you one to share amongst your family. You constantly have to ask to get the mini fridge restocked. There's a hole in the bottom of the tub. The tile is disgusting. The glass doors to the shower and toilet drag on the tile and constantly get jammed. The room is in desperate need of a facelift. Honestly, the entire resort looks and feels very outdated and old. We can deal with that if the food and service were great, but sadly, they are worse than the outdated feel. The food service and quality is by far the worst aspect of this resort. A guest should never have to sit for half an hour waiting for silverware and drinks. The elevator didn't work the first half of our stay, which wasn't a problem for us, but good luck if you require this feature and are on the 3rd floor like us. I wish I could have left a more positive review but there are just far too many problems with this place. I talked to owners who had the same complaints. Most said they would never come back if not for the fact they own here and can't go anywhere else.

    Feb 22, 2024
  • 4.0 star tripadvisor rating
    Family Vacation Spot

    Overall this is a great place to go with a young family (mine were 5,7,9). The beach is amazing as it isn’t too rough and the sand is super white so the water is that perfect teal colour you think of in Bora Bora etc. My kids loved the slides and we took advantage of the pickle ball courts, bikes, and the cupcake cafe (good coffee!) etc. The shows at night were fun (9pm-10pm) and they had some fun bouncy castles set up one night for the kiddos. The rooms were clean and I found it easy to get requests for things via the app. The only reason I wouldn’t go back was the food quality. I found it all tasted like a cafeteria. Didn’t ruin the trip but would definitely make me book another place next time.

    Feb 21, 2024
  • 4.0 star tripadvisor rating
    Favorite bartender, José!

    We found all of the staff very friendly and helpful. Our favorite bar was the Avenue bar where José works. We've been to the resort 4 times and we look forward to seeing him. He's always friendly and professional. Even when the bar was busy he treated us well and gave us his full attention while making a time consuming beverage. His happy demeanor is most appreciated.

    Feb 21, 2024
  • 4.0 star tripadvisor rating
    Great bartender

    The bartenders are great, especially Ruperto Jugzo Mac Melqui at bar 9000, the family pool swim up bar. He was very attentive. He went out of his way to make us happy. He remembered how we liked our drinks. He even delivered us some drinks when he saw we were finished the first one.

    Feb 21, 2024
  • 4.0 star tripadvisor rating
    Excellent bars in this resort. Very friendly staff no matter what part of the resort you are in

    Excellent bars in this resort. Bartender in Avenue Bar José is an excellent bartender. Very professional and respectful-and always friendly. He makes anything you ask! His smile when you walk in is inviting and makes us return every night

    Feb 21, 2024

*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.