Hotel Overview

Sandos Playacar Beach Resort is an exceptional all-inclusive beach resort set along a wide stretch of glorious white sand caressed by the turquoise blue of the Caribbean Sea. Situated on the southern edge of Playa del Carmen, the master-planned community of Playacar offers bikers and hikers the perfect spot to enjoy a stroll while admiring lush green jungle and Mayan ruins. Head over to Playa del Carmen’s famous 5th Avenue which is a short 10 minute bike ride away. 5th Avenue offers great shopping, dining, coffee shops, and people watching.

Spend long, peaceful days steeped within the refreshing waters of one of nine gorgeous swimming pools, including a separate pool area exclusively for adults and five just for kids. Riviera Blue Snack Bar is located poolside, open for brunch and lunch with some tasty snack options. Agave Blue Moon Bar (exclusively for Select Club Adults Only) offers beachside service with drinks and snacks in the mornings and afternoons. The friendly animation staff is on hand each day to make sure the entertainment and fun never stop. The water, land, and day/night activities come together to offer an unforgettable vacation experience. Be sure not to miss the nightly entertainment including cabaret shows, music performances and theme shows.

The new family area is a must for families looking for an amazing beach vacation. There is an oceanfront main pool and swim-up bar and an incredible waterpark for kids! There is also transportation from the family area to the beach area.

Enjoy an exciting variety of on-site watersports at no extra charge, or try your hand at a game of tennis on one of four floodlit courts. Kids and teens enjoy carefree days with new friends and peers at their own separate clubs and activity centers. Teens can kick back and play games of ping-pong, billiards, foosball and video games. A world of fun and discovery awaits your little ones. Activities include a playground, swimming, mini-golf, face painting, movies and more! Experience complete harmony with nature when you rest, relax and indulge in the treatments of Spa Sandos (fee).

Indulge in the culinary delights offered at any of seven à la carte and three buffet restaurants. Savor delicious Italian, Brazilian, Mediterranean, Asian, French and Mexican cuisine, with no restrictions on the number of nights you choose to dine at either (reservations are required only for Brazilian restaurant).

Elegant, welcoming, comfortable, and priced just right! At the Sandos Playacar Beach Resort, everything is provided for your enjoyment and pleasure - Food, drinks and the warm Caribbean sun. Welcome to Mexico!


Playa del Carmen - Beach
Cancun, Mexico (CUN) : 40 miles

Property Information

Year Built: 1996
Last Renovation: 2012
Accessible rooms: 4
Floors: 3
Total rooms: 819


Hotel Details


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Hotel Advisories

Advisory Spring breakers are not allowed. Minimum check-in age is 18.
Advisory The environmental sanitation fee in the municipality of Solidaridad, all hotel guests are required to pay $31.12 - Mexican Pesos per room per night upon check-in at their hotel.Either cash or credit card will be accepted.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a debit card authorization upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy -This hotel does not allow groups of students or spring breakers.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 24664 reviews
  • 5.0 star tripadvisor rating
    Sandos Il Piemonte

    Our servers, Vicente y Romeo, took very good care of us at our group breakfast. The food at Il Piemonte was great too. Vicente y Romeo was friendly and attentive as well as the entire staff. We’re looking forward to eating dinner at the restaurant very soon.

    Jul 16, 2024
  • 5.0 star tripadvisor rating
    Thank you Gloria!!

    Gloria was so amazing! Her service was incredible, she made our experience amazing and the food was incredible, every single course. Highly recommend the tangerine sake mouse with wasabi crumble, the assorted sushi plate and the Vietnamese salad!

    Jul 13, 2024
  • 3.0 star tripadvisor rating
    Paid for a hacienda and got almost none of the perks!

    We came right after the hurricane and they had stuff back up quick. We first attributed the issues we had to the hurricane but then realized stuff was just broken. We paid for the hacienda suite. The room was amazing. We had a private pool behind our building that we had to walk out and behind our building to get to. It was dirty for days. I cleaned out many leaves after I reported it and it took a couple days to get cleaned and the hot tub filled. The hot tub was broken and wouldn’t heat water and jets wouldn’t work. The pools pumps didn’t work. We tried to use the jacuzzi tub in our suite the last night and the jacuzzi didn’t work. We had cable tv the first night which was needed after the kiddo went to bed then it was out the next 3. They claimed it was a mass outage because of the hurricane. It came back on our last night. I’m a little upset we paid for a suite and didn’t get use the amenities with the suite. Make sure to get reservations immediately for the restaurants because they are worth it! Yummy food. The main pools are great and the drinks are too. Would we come back? Probably not. I’ll still to a resort community where I know their stuff is more reliable.

    Jul 10, 2024
  • 1.0 star tripadvisor rating
    This is NOT a 4.7 Star hotel it’s more like a 2.8 star and that’s pushing it . If you are thinking of staying here think

    This is NOT a 4.7 Star hotel it’s more like a 2.8 star and that’s pushing it . If you are thinking of staying here think again stay somewhere else . We stayed here for a full 7 days , to make sure we got the full experience and were highly DISAPPOINTED. Not sure if they were under new management or cutting Back there are a lot of things that need improvement. While we where checking in we had the sales associates hovering over us( literally waiting behind us in the line while we where checking in ) to sell us the membership to become a royal elite member . She didn’t even offer us a welcome drink didn’t even give us room to breathe or settle in immediately someone is there on your back trying to sell you the membership to become part Of their royal elite community. The room was dated they need to make major upgrades from the room not even being clean when we walked in immediately could see water glass stains on the glass tables. The leaky faucet we had a puddle in our master bedroom . I made sure to inform the guest services immediately but that leaky faucet was never repaired. The Food was HORRIBLE undercooked and not tasty , time for some new chefs and better options . Even though we made reservations at many of the restaurants offered on site the food was not up to par . We stuck to eating at the buffet and even there we resorted to eating chicken nuggets and French fries because the food options were not that great . The Liquor was all bottom shelf and watered down , unless you are a “royal elite member “then they offer you the “ good liquor “ which is still not that great . Don’t waste your time book your vacation at a different resort for a better experience and better food . The key fobs seem to stop working during the stay had to call security to come open the door for us twice also the safe got “jammed “had to have security come open that for us as well . And the staff needs to be better educated and training about communication seems like they are all on different pages when you ask them questions and knowing different things. The only good this place has to offer is the property being huge and the beach was nice .

    Jul 09, 2024
  • 5.0 star tripadvisor rating
    Great Asian food

    Excellent service and food, this serves true oriental food, music and ambient is great. Al waiters are very friendly and serve the food very quickly. Wil definitely return a second time. I recommend this place specially for dinner and big groups can be accommodated in round tables

    Jul 08, 2024

*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.