Hotel Overview

Set along a beautiful white sand beach in Playa del Carmen on Riviera Maya, this eco-friendly resort lies in the luxurious residential complex of Grand Coral, next-door to a Nick Price-designed 18-hole golf course. Escape to an array of beautifully appointed rooms stretching from the magnificent Mexican Caribbean to the lush green jungle. Upgrade to the Select Club section for a luxurious adult-only experience. Rooms are decorated in superlative fashion, complementing the soothing ambiance of the Mexican Caribbean. 

The Sandos Caracol Eco Resort lies in the exotic Mayan jungle and is surrounded by natural sinkholes (cenotes), mangroves and lagoons where you can admire the typical fauna and flora of the region. Enjoy a romantic and relaxing canoe ride through the natural waterways of the mangroves. In the biggest cenote of the resort, right behind the lobby, guests can discover the crystal clear, refreshing waters that are typical for this region. Plus, learn all about ancient Mayan culture, enjoy the Temazcal (additional fee), admire the Attic of the Orchid, and explore the bicycle track and the trails. This is truly the perfect destination for the nature-lover in all of us. 

The main pool offers a little something for everyone. Dive in or pull up a seat at the swim-up bar that spans nearly the entire length of the Royal Elite section, only a few steps away from the beach. The resort's fun-filled water park features 22 water slides for kids and 7 water slides for adults, with lifeguard supervision. Daytime activities include beach volleyball, sandcastle building, swimming and yoga, a lit tennis court, a supervised baby club and kids' club with a playground, crafts, TV, movies, sports, and over 40 different ecological activities included in the All-Nature Experience. The teen activity program features music, pool tables, beach soccer, and more. 

Indulge at the wide range of buffet and à la carte dining options. There are three abundant buffet restaurants, featuring international fare, delicious Italian specialties, and authentic Mexican cuisine. For à la carte dining, enjoy Teppanyaki, Brazilian, Mediterranean, Italian, Vegan, and steak/seafood. After dinner, head to the theater featuring live nightly entertainment. 

There's something for everyone at Sandos Caracol, whether you prefer naps on the beach, treks through the jungle, or drinks by the pool.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Certified, avoids the use of plastic water bottles, and uses recycled paper for all printed material. Repopulation programs are also available for local wildlife and native plants, and biodegradable mosquito repellant is available for free throughout the resort.

Sandos Caracol Eco Resort participates in several programs designed to give back to the community. Guests can also enjoy the All-Nature Experience, which offers up to 40 eco-friendly activities for both educational and entertainment purposes.


Riviera Maya - Beach
Cancun, Mexico (CUN) : 30 miles

Property Information

Year Built: 1998
Last Renovation: 2011
Accessible rooms: 6
Floors: 3
Total rooms: 956


Hotel Details


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Hotel Advisories

Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The Sandos Select room categories are an Adults Only Section (18+). No children under 18 will be permitted.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
Advisory Due to unforeseen circumstances with the water park's flooring, the hotel had to close that part of the park in order to start immediate reparations. The section of the water park affected by this is the splash park for small children. An alternative is being offered in the nearby Tortuga pool with inflatable slides and games. In addition, snacks are also offered around the Tortuga pool area for the hotel's smallest guests and their families.
Advisory Maintenance work will take place Monday-Saturday from 9:00am-5:00pm. There will be other slides open for guests to enjoy (there are minimum and maximum height and weight requirements). All other facilities will remain open during their normal schedule. Please note renovation dates and times are subject to change at any time without prior notification.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Spring breakers are not allowed. Minimum check-in age is 21.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 19557 reviews
  • 5.0 star tripadvisor rating
    If you are looking for a great place for a family vacation, this is it!

    My family and I recently stayed for 7 days at the Sandos Caracol Eco Resort. What a great experience! Check in was quick and I loved the fact that there were no key cards, the key was a fob on your bracelet. We are a family of four and we stayed in the family eco superior room. The room was clean and my two kids loved the bunk beds! Our balcony overlooked a slow moving mangrove river, so we were greeted by turtles, raccoons and couati every morning. Be aware that you are in the jungle at this resort. The greenery is beautiful and you see many wild animals roaming around such as couati, iguanas, raccoons, and even spider monkeys. They are not a danger and will leave you alone as long as you don’t try and feed them. The food at the resort was great! There are some reviews about this resort stating that the food was average. I guess Gordon Ramsey must personally cook all their meals. Our favourite was the Teppanyaki restaurant but I recommend that you reserve it as soon as you get to the resort as it is in very high demand. My daughter has food allergies and the food servers were very accommodating in getting something for her to eat that was safe. The staff are very friendly and professional. Be sure to tip them! Nestor did an amazing job in giving me and my wife a romantic boat ride down the Jade River. Jair did a great job in the eco tour through the natural areas through the resort. Very informative. Marina was great in guiding us snorkeling in the Jade River. I got to see many fish and turtles! There are many activities that are offered that are included. My favourite was snorkeling in the large fresh water cenote. My children enjoyed the kids club. The great thing is that they run until 10 pm! This was great for my wife and I to have an evening alone. The pools are well kept and there are no towel cards, just grab what you need. The beach is nice but I highly recommend that you wear swim shoes as the ocean bottom is rocky ( my only real gripe but that can’t be helped). I didn’t see much seaweed, but the staff said it is more prominent during the spring months. The entertainment is very good. They had a show on the beach based on a Mayan ritual as well as one in an area near some old Mayan ruins. You can go see the ruins but they are grown over and roped off (good for a picture though). I recommend bringing some bug spray if you plan to check out this area as there are mosquitoes. Overall, my family had a great experience and we were sad to leave. We were even sadder to come home to -40 C weather in Canada. Try this resort out, you’ll be glad you did!

    Jan 23, 2020
  • 5.0 star tripadvisor rating
    An incredible experience to remember

    Our stay in Caracol could not have been more perfect. Starting with the location, to the great tours into the wilderness, surrounded by nature and being able to see the Cenotes. We could interact with the animals in their own habitat. In the hotel we always felt welcomed, taken care of and appreciated. The management was very attentive of our needs and absolutely compliant. The food was out of this world, transporting us even more into the local culture. We absolutely recommend this experience completely staged to ensure you relax and enjoy.

    Jan 22, 2020
  • 4.0 star tripadvisor rating
    First visit

    We stayed here for a week in January, weather was good, room was a eco superior room which was modern, clean and well equipped. You can see so much wildlife here Inc monkeys, racoons, deer, lizards etc. Beach was beautiful but need water shoes as rocky under foot once in sea. We ate in every Al l carte restaurant where service and food was qood, great selection cocktails available and so much to do and see. I you can walk down the beach for a good hour in both directions and felt safe, amazing views plus a few vendors along the way seeing souvenirs, massages, hair braiding etc.

    Jan 22, 2020
  • 5.0 star tripadvisor rating
    January 2020

    We stayed here in January of 2020. Alejandro helped us at the front desk his services were fantastic. The kids loved the animals and pools. The ocean/beach is fairly rocky so if you're looking to swim in the ocean here is not the place. It is about an hour from Xel'ha and was great.

    Jan 22, 2020
  • 5.0 star tripadvisor rating

    Alejandro from reception he helped me in my check out he was so helpful and he explained me how can I do to exit the hotel my favourite restaurant it was el templo the Japanese one and the hotel it’s amazing

    Jan 22, 2020

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319