Set along a beautiful white sand beach in Playa del Carmen on Riviera Maya, this eco-friendly resort lies in the luxurious residential complex of Grand Coral, next-door to a Nick Price-designed 18-hole golf course. Escape to an array of beautifully appointed rooms stretching from the magnificent Mexican Caribbean to the lush green jungle. Upgrade to the Select Club section for a luxurious adult-only experience. Rooms are decorated in superlative fashion, complementing the soothing ambiance of the Mexican Caribbean.
The Sandos Caracol Eco Resort lies in the exotic Mayan jungle and is surrounded by natural sinkholes (cenotes), mangroves and lagoons where you can admire the typical fauna and flora of the region. Enjoy a romantic and relaxing canoe ride through the natural waterways of the mangroves. In the biggest cenote of the resort, right behind the lobby, guests can discover the crystal clear, refreshing waters that are typical for this region. Plus, learn all about ancient Mayan culture, enjoy the Temazcal (additional fee), admire the Attic of the Orchid, and explore the bicycle track and the trails. This is truly the perfect destination for the nature-lover in all of us.
The main pool offers a little something for everyone. Dive in or pull up a seat at the swim-up bar that spans nearly the entire length of the Royal Elite section, only a few steps away from the beach. The resort's fun-filled water park features 22 water slides for kids and 7 water slides for adults, with lifeguard supervision. Daytime activities include beach volleyball, sandcastle building, swimming and yoga, a lit tennis court, a supervised baby club and kids' club with a playground, crafts, TV, movies, sports, and over 40 different ecological activities included in the All-Nature Experience. The teen activity program features music, pool tables, beach soccer, and more.
Indulge at the wide range of buffet and à la carte dining options. There are three abundant buffet restaurants, featuring international fare, delicious Italian specialties, and authentic Mexican cuisine. For à la carte dining, enjoy Teppanyaki, Brazilian, Mediterranean, Italian, Vegan, and steak/seafood. After dinner, head to the theater featuring live nightly entertainment.
There's something for everyone at Sandos Caracol, whether you prefer naps on the beach, treks through the jungle, or drinks by the pool.
Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Certified, avoids the use of plastic water bottles, and uses recycled paper for all printed material. Repopulation programs are also available for local wildlife and native plants, and biodegradable mosquito repellant is available for free throughout the resort.
Sandos Caracol Eco Resort participates in several programs designed to give back to the community. Guests can also enjoy the All-Nature Experience, which offers up to 40 eco-friendly activities for both educational and entertainment purposes.
LocationRiviera Maya - Beach
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy: Spring breakers are not allowed. Minimum check-in age is 21.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 17245 reviews
Dannie was great!
We took a survival tour and my daughter chatted with one of the leaders named Dannie. She was so kind and genuine. The next day, we met again at face painting and I overheard a discussion about following your heart. So sweet. Thank you Dannie for making my daughter's trip so special.
A vacation to remember! This was our fourth time at this resort. The personnel is very, very attentive to our needs and friendly specially viky from la jungla restaurant she is amaizing. The kids club is great, my little girl loves it, special thanks to all the girls there liz, cynthia, paula, xio, dennise,michelle,and carol that makes her stay so special. The shows are fantastic. The resort is very well kept, clean and located in tropical paradise. Cant wait to go back.
Awesome experience me and my family really enjoyed it and definitely recommending to all our friends and family members Agustin Shane,Aron,suguey,isaias,Enrique Benjamin y Araceli excellent service.‼️‼️‼️😂😂‼️‼️‼️‼️‼️
Vacation in Playa Del Carmen
Spent a week in Playa Del Carmen at this resort and had the best time! We were shown all the facilities and the restaurants by Ismael concierge!! All the staff was incredibly helpful and so fun! If you’re looking for a fun vacation, I recommend 100% 🐠🌞
Absolutely amazing hotel. Staff can’t be more helpful. Brilliant for the children. Food is very good lots to choose from. Definitely recommend. Concierge staff are fabulous especially Ismael was extremely helpful and great with our children