Hotel Overview

Set along a beautiful white sand beach in Playa del Carmen on Riviera Maya, this eco-friendly resort lies in the luxurious residential complex of Grand Coral, next-door to a Nick Price-designed 18-hole golf course. Escape to an array of beautifully appointed rooms stretching from the magnificent Mexican Caribbean to the lush green jungle. Upgrade to the Select Club section for a luxurious adult-only experience. Rooms are decorated in superlative fashion, complementing the soothing ambiance of the Mexican Caribbean. 

The Sandos Caracol Eco Resort lies in the exotic Mayan jungle and is surrounded by natural sinkholes (cenotes), mangroves and lagoons where you can admire the typical fauna and flora of the region. Enjoy a romantic and relaxing canoe ride through the natural waterways of the mangroves. In the biggest cenote of the resort, right behind the lobby, guests can discover the crystal clear, refreshing waters that are typical for this region. Plus, learn all about ancient Mayan culture, enjoy the Temazcal (additional fee), admire the Attic of the Orchid, and explore the bicycle track and the trails. This is truly the perfect destination for the nature-lover in all of us. 

The main pool offers a little something for everyone. Dive in or pull up a seat at the swim-up bar that spans nearly the entire length of the Royal Elite section, only a few steps away from the beach. The resort's fun-filled water park features 22 water slides for kids and 7 water slides for adults, with lifeguard supervision. Daytime activities include beach volleyball, sandcastle building, swimming and yoga, a lit tennis court, a supervised baby club and kids' club with a playground, crafts, TV, movies, sports, and over 40 different ecological activities included in the All-Nature Experience. The teen activity program features music, pool tables, beach soccer, and more. 

Indulge at the wide range of buffet and à la carte dining options. There are three abundant buffet restaurants, featuring international fare, delicious Italian specialties, and authentic Mexican cuisine. For à la carte dining, enjoy Teppanyaki, Brazilian, Mediterranean, Italian, Vegan, and steak/seafood. After dinner, head to the theater featuring live nightly entertainment. 

There's something for everyone at Sandos Caracol, whether you prefer naps on the beach, treks through the jungle, or drinks by the pool.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Certified, avoids the use of plastic water bottles, and uses recycled paper for all printed material. Repopulation programs are also available for local wildlife and native plants, and biodegradable mosquito repellant is available for free throughout the resort.

Sandos Caracol Eco Resort participates in several programs designed to give back to the community. Guests can also enjoy the All-Nature Experience, which offers up to 40 eco-friendly activities for both educational and entertainment purposes.


Riviera Maya - Beach
Cancun, Mexico (CUN) : 30 miles

Property Information

Year Built: 1998
Last Renovation: 2011
Accessible rooms: 6
Floors: 3
Total rooms: 956


Hotel Details

Onsite Dining

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Hotel Advisories

Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The Sandos Select room categories are an Adults Only Section (18+). No children under 18 will be permitted.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy: Spring breakers are not allowed. Minimum check-in age is 21.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 star tripadvisor rating Based on 17766 reviews
  • 5.0 star tripadvisor rating
    Best entertainment ever !

    I just can’t get over how great was this resort Honestly I visited s lot of resorts in my life in Bali , Spain , Sri Lanka , Thailand etc but this one is top of the chart This is thanks to the lovely and energetic entertainers ( especially Emilio ) They really know how to entertain their guests with water activities then at night with their Zumba / salsa moves People are just soooooo nice ! 10/10 Oh they also have shows each night !! Will be back inshallah!!

    Aug 12, 2019
  • 5.0 star tripadvisor rating

    Mauricio, Mariana, Adrian from the concierge desk were amazing! From giving us tips to help with our vacation to making us feel comfortable. Mauricio helped showed us the best places to go, and how to save the most money. He should be a trip advisor without a doubt. Thank you for all the help, and the hospitality.

    Aug 12, 2019
  • 5.0 star tripadvisor rating
    A Great Venue for Families

    We visited with our adult children and our grandchildren and found this an ideal vacation spot for all three generations. The property is beautiful, the rooms are comfortable, the food is good, and the staff is friendly.

    Aug 12, 2019
  • 4.0 star tripadvisor rating
    Unique Resort

    There are several things that this resort offers that are truly unique which is largely why we decided to vacation here. And so many of the activities were included in the all inclusive price making it a good value for our family. The wildlife at this resort in unmatched of anywhere we have ever been. Coatis are literally everywhere you turn, but they were never aggressive or threatening in any way. To a lesser extent we also saw raccoons, monkeys, iguanas, and macaws. Snorkeling in the cenote was a unique experience (also included) that my 11 year old daughter loved. My son loved the petting zoo with donkeys, pot belly pigs, and rabbits. The Mayan ruins on site was also a good thing to experience. The kids club was great and the young ladies that work in there were excellent with the kids. Top that off with the game room area with pool tables, ping pong and foosball and we really had no reason to leave the resort for activities. The Disney themed show we watched was well done. They did it in both English and Spanish at the same time fairly seamlessly. One night they even had a Mexican buffet with free carnival like games which was an added surprise. We felt like we got to try a little of everything which was ideal for my kids’ first trip to Mexico. Another great thing about this resort is their room categories. We stayed in an eco penthouse family suite, with two bedrooms and two bathrooms (and 3 showers!). A traditional room with just two beds and a bathroom doesn’t really work for our family, we need space to spread out. But typically to get a suite like that at a resort you pay through the nose. But I felt like the rate we got here was a really good value. That’s not to say that there’s not some shortcomings here. English channels on the TV are definitely lacking. None of the restaurants are air conditioned and often times can be downright steaming regardless of the time of day. Food was good for a resort, although buffets for breakfast and lunch grew tiresome toward the end of our stay. Lunch food by the pool and water park was good, but it’s basically the same thing (burgers and hotdogs) each day. There is often times a language barrier with some of staff. You are however in Mexico, so that’s to be somewhat expected. Just makes it difficult to get your request across. This also led to some frustration as to calling the front desk and then not getting any follow up. Sometimes you would call the front desk and no one would even answer the phone. So service was lacking in some regards. Another frustration we had, and one that’s been mentioned here before, are the height restrictions for the water park. The park is divided into three sections: a kiddie area with small sides that dump into a shallow pool; a midsize set of slides; and taller slides for older kids. All kids regardless of height are allowed on the kiddie slides. You have to be certain height for the taller slides. But the midsize slides have both a minimum and maximum height. Unfortunately my daughter recently hit a growth spurt and was too tall for the midsize slides, but way too terrified of the taller slides. And once we saw an adult come off the tall slides we a large gash to his head we didn’t push her to try the taller slides. My son loved the midsize slides but was bummed he couldn’t play with his sister. We tried explaining this to the staff and were told the rules were in place to prevent injuries. Once we pointed out an adult got hurt on the tall slide they said that had to have been his fault. I really wish we had fully understood the height restrictions prior to booking as the water park was one of the biggest draws for us choosing this resort. One thing I always fear going to these resorts is that we are going to get the hard sell for the timeshare. We got hit up at check in, but it wasn’t a hard sell and we weren’t asked again. So that was a plus. Throughout the week it became clear that resort’s target market is more local Spanish speakers. I believe they really cater to locals who spend weekends there an I think that’s who is more likely to buy in to their “elite” club. Not that there is anything wrong with that, but I do believe it has some bearing on the lack of service you receive as an English speaking foreigner. I’m glad we tried the resort, we made some great and unique memories. But we’d likely try somewhere else the next time around.

    Aug 12, 2019
  • 5.0 star tripadvisor rating
    First Trip in Mexico

    Alejandro and Andrija of the reception helped us check in and were very friendly. It made us feel very welcomed! The hotel is very nice and it was very pleasant to arrive to such a great environment. It is very fun!

    Aug 12, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see, hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats or A320-186 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Sunwing Airlines: PC 19-090, B737-800-189 seats; Swift Air: PC 18-229, B737-400-150 seats/PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats/PC 19-094, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 62519