Hotel Overview

Set along a beautiful white sand beach in Playa del Carmen on Riviera Maya, this eco-friendly resort lies in the luxurious residential complex of Grand Coral, next-door to a Nick Price-designed 18-hole golf course. Escape to an array of beautifully appointed rooms stretching from the magnificent Mexican Caribbean to the lush green jungle. Upgrade to the Select Club section for a luxurious adult-only experience. Rooms are decorated in superlative fashion, complementing the soothing ambiance of the Mexican Caribbean. 

The Sandos Caracol Eco Resort lies in the exotic Mayan jungle and is surrounded by natural sinkholes (cenotes), mangroves and lagoons where you can admire the typical fauna and flora of the region. Enjoy a romantic and relaxing canoe ride through the natural waterways of the mangroves. In the biggest cenote of the resort, right behind the lobby, guests can discover the crystal clear, refreshing waters that are typical for this region. Plus, learn all about ancient Mayan culture, enjoy the Temazcal (additional fee), admire the Attic of the Orchid, and explore the bicycle track and the trails. This is truly the perfect destination for the nature-lover in all of us. 

The main pool offers a little something for everyone. Dive in or pull up a seat at the swim-up bar that spans nearly the entire length of the Royal Elite section, only a few steps away from the beach. The resort's fun-filled water park features 22 water slides for kids and 7 water slides for adults, with lifeguard supervision. Daytime activities include beach volleyball, sandcastle building, swimming and yoga, a lit tennis court, a supervised baby club and kids' club with a playground, crafts, TV, movies, sports, and over 40 different ecological activities included in the All-Nature Experience. The teen activity program features music, pool tables, beach soccer, and more. 

Indulge at the wide range of buffet and à la carte dining options. There are three abundant buffet restaurants, featuring international fare, delicious Italian specialties, and authentic Mexican cuisine. For à la carte dining, enjoy Teppanyaki, Brazilian, Mediterranean, Italian, Vegan, and steak/seafood. After dinner, head to the theater featuring live nightly entertainment. 

There's something for everyone at Sandos Caracol, whether you prefer naps on the beach, treks through the jungle, or drinks by the pool.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Certified, avoids the use of plastic water bottles, and uses recycled paper for all printed material. Repopulation programs are also available for local wildlife and native plants, and biodegradable mosquito repellant is available for free throughout the resort.

Sandos Caracol Eco Resort participates in several programs designed to give back to the community. Guests can also enjoy the All-Nature Experience, which offers up to 40 eco-friendly activities for both educational and entertainment purposes.


Riviera Maya - Beach
Cancun, Mexico (CUN) : 30 miles

Property Information

Year Built: 1998
Last Renovation: 2011
Accessible rooms: 6
Floors: 3
Total rooms: 956


Hotel Details

Onsite Dining

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Hotel Advisories

Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The Sandos Select room categories are an Adults Only Section (18+). No children under 18 will be permitted.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Spring breakers are not allowed. Minimum check-in age is 21.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 star tripadvisor rating 18938 reviews
  • 5.0 star tripadvisor rating
    Great Service

    While having trouble booking dinner for my family we realized we would not be able to see the Lady Ga Ga Tribute show. The kids were really looking forward to it and I decided to see if the concierge could help? After speaking with Mariana, Karina and Desiree we were able to reserve seats which was exclusive for VIP's. After explaining things they went over and above to see that we were able to see the show. Thank you so much!!

    Nov 14, 2019
  • 5.0 star tripadvisor rating
    Retirement Vacation.

    We had a wonderful time at this hotel all the staff were so nice,normally we take 7 day vacation but this time because we liked so so much We add 5 more days,12 wonderful days in haven ,we will definitely going back,the place is so big ,lots of delicious food,very good entertainment,the Water Park is a lot of fun,and the Spa I just love it,it was so relaxing,this hotel has so many things to offer,A big tank you to all the staff 👏🏼👏🏼👏🏼👏🏼👏🏼God bless you all. Special thanks to Karina at Concierge,she was great help,we hope we can see you again next time,Karina I’m sorry I didn’t had a chance to say goodbye ,do I recommend this place,💯% YES.( don’t forget the repellent for the mosquitoes,you’ll need it) another thing before we left for our Vacation we exchange money for singles and 5 dollar bills,( tips are included in the all inclusive package,is hard to find small change once you’re there )but everybody works so hard to help us have a good time,you don’t have to,but we always do,just a thought .

    Nov 14, 2019
  • 5.0 star tripadvisor rating
    Great Sports & Entertainment

    My family and I (party of 8) spent ten days at this resort. Quite a bit of confusion at the desk upon our arrival as there was a mix up with our booking - 2 of our 3 rooms had been cancelled and NOT REBOOKED, at the fault of the hotel. This was made up with free upgrades for the entirety of our stay which we accepted with open arms. This issue was dealt with promptly and efficiently. Rooms were beautiful, food was GREAT (with the exception of the "Italian" restaurant... I wouldnt recommend). What stuck out most to me about this resort was the sports and entertainment staff! Cynthia became a friendly face very quickly- she made everyday just a little more fun! I was sad to leave her on my last day- she was so fun and happy all the time. She answered all the questions I had about the area, and even ones that didnt have much to do with the resort, just culture and Mexico in general. Abraham was the light of my sons day- from sports with him in the pool to dancing in the evenings, my 9 year old was SO engaged in things he wouldnt normally be interested in. I cant say enough about ALL of the sports and entertainment staff, but namely those 2. just incredible people. The wildlife on the resort is abundant- tonnes of little creatures, lizards, iguanas, cats, coatis (spelling?) HUGE grasshoppers, raccoons, birds, monkeys, even SNAKES! Incredible place to visit... 5 stars! I'll be back!

    Nov 14, 2019
  • 5.0 star tripadvisor rating
    From Vegas

    We are really happy to be here in sandos and we love the helpful people and the animals and the shows too also we enjoy the service in the concierge desk from Karina Manuela adrian are really helpful people always with the smile and the front desk team really good

    Nov 14, 2019
  • 5.0 star tripadvisor rating

    *Note* (We originally went may of 2018 so this review is a little late. But better late than never).This resort is the perfect place to relax and get away from it all! Everything was perfect! From the wide variety of food choices to the laid back atmosphere and the first rate employees and service. I especially want to that Jose Glez for his outstanding service and personal attention to detail time and time again when we would have dinner at his location. He made our dining experiences wonderful. Also his co workers Noe Garcia and Miguel Serraita were excellent as well. Our concierge Yanell was great at taking care of any questions and booking any excursions we wanted or getting us a taxi to the downtown to shop. Alfredo greeted us as we arrived and made sure to answer our questions about the resort and made sure to greet us and ask how our stay was every time we would run into each other. I just cant say enough about this resort with its mix of beach and jungle and wildlife on the property (raccoons, iguanas, birds and one can never forget those monkeys that interact with the guests. Also the live shows were a must see and a fantastic water park as well. We will certainly be back to this resort for sure.

    Nov 13, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air: PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 102319